President's Choice Financial Anmeldelser 598

The staff working at PCF and PC Optimum are the most incompetent staff I have ever spoken with .....(examples) they can't speak proper basic English; they can't comprehend basic English; they are not able to problem solve even the simplest issue; they are not able to resolve issues on a timely basis given the information from their incompetent staff; they won't explain to you information that can resolve issues on the spot; they input false information to prolong your case or make the customers so frustrated that you want to give up, roll over and take the results they want you to take; they lie through their teeth about wanting to help customers........
The bottom line is........THIS IS THE MOST INCOMPETENT RUN SO CALLED CUSTOMER SERVICE DEPARTMENT I have ever encountered with any credit card company.
This company has excellent rewards points offers but they do not stand behind the customers to resolve ANY ISSUES, instead they purposely frustrate you and take your points and ignore fraud purchases in order for them to come ahead.
The fraud department personnel is another issue where they cannot and do not know how to investigate fraud cases. I feel this company was once great but now I will never use their card again due to such utter incompetence.

Jed coulld not have been more helpful. He listened to an account of my circumstances and what I wanted to achieve. He then gave related advice in the form of possible options. There was no pressure. I felt respected and in control. It was the same on both occasions when I approached him on different matters. When I chose what to do the team carried it through and Jed gave clear guidance on my choices. I have had IFAs before and this service put them in the shade. It was customer friendly and efficient, actually worth 5+ stars!

Love their PC Mastercard. I earned 500k optimum points in 3 months. Earns me incredible points for when I shop at No frills. No brainer if you shop at Loblaw banner stores

If you need to contact them you neeed to book a day off work because you can expect to be on hold all day to speak with a representative

Customer service is next to non existent with this company. I had a credit card with them for years and within months it had been fraudulently used several times. I had to prove I was not the one to use it, even though all the charges were in other cities and for things like tuition and tax payments. Super easy to track who used it - but they told me if I couldn't prove it wasn't me, I'd have to pay for them! Fast forward 3 different cards later, all kept getting compromised. At one point a card was compromised without me having even used it. It took me several calls, talking to several people to finally have someone cancel my card with them altogether. 6 months passed and I just received a call that someone is trying to use the card they were supposed to have cancelled, but didn't!!

There is no customer service quality. If you call them for anything, you are garunteed to be on hold for hours. PC doesn't care about their customers at all. I've been a cc holder of theirs for years and the absolute disregard for their customers is disgusting. Do NOT get anything through this company. You will never be a priority. They just want your money.

Just save yourself a hedeche ,dont do it

My PC Financial cards collects points at a great rate. I get about $50 of free groceries per month plus $.10/ litre off gas at ESSO. I had a fraudulent transaction and they reversed the charge within 24 hours. Highly recommended.

There app is always down every day why is this?

PC Financial Mastercard owed me 40,000 PC Mastercard points. PC Mastercard denied the promotion bonus PC offer Mastercard points. I can not believe it PC Financial Mastercard denied the bonus points offered.

PC used to be great but unfortunately they have really gone down hill in every way possible. If you have great credit and always pay off your cards on time, go elsewhere for a points card or credit card. Truly disappointed in what they have become.

The service was awful, never take that credit card. It was a multiple fraud transactions on the total amount of about $10 000 and investigation has taken 7 months and by today was not completed. They did not present me the list of transactions on my demand and gave my file to collection service. I am going to appeal to Ombudsman and in case that no help will bring bastards to the court.

Went to use the card and it was declined, after one hour on line I was told that there is a glitch with the system. WORST CUSTOMER SERVICE!!!

They have gone to garbage . You talk to a.i. agents. Press the phone buttons 50+ times to go through a litney of menu options. One of the most horrible experience. Better move on to other companies that would put in the human effort.

I was approved online for a $2,000 PC Mastercard and was expecting to receive the card as promised. However, after following up a week later, I was informed that a manual review had been conducted and my account was canceled without any prior notice.
This experience has been extremely disappointing. The process feels unprofessional, non-transparent, and misleading.

The rewards program is great, but the company itself is very disappointing. I went slightly over my limit without realizing it, and they closed my account without any notification or warning. When I called to ask about it, I was told I would need to reapply but had to wait 6 months. The representatives were unhelpful and kept transferring me instead of resolving the issue. Overall, a very frustrating experience.

Very frustrating experience with PC Financial.

My Mastercard was declined due to inactivity since 2023, which I understand. However, I was told to reapply—only to be rejected because their system still shows I already have a card.

After spending 48+ minutes with customer service, the only solution was to wait 6 months to reapply.

We then tried having my husband apply so I could be a secondary cardholder. He was also declined despite strong financials (stable income, long-term employment, excellent credit, 20+ years at the same address).

The process is completely inconsistent and customer service could not resolve what appears to be a system issue. Very disappointing.

You scammers deserve Zero Star… I got an email from PC OPTIMUM that I will receive 125k welcome points once I apply through the link for their Mastercard🤮 I applied and while applying I got an offer that I can opt in for Elite card and there would be no annula fee for the first year. Now they’re not giving me the welcome points and neither wave the fee. Never apply for their credit card🤮🤮🤮

I am disgusted with the service I have received by PC Financial, particularly the service through PC Mastercard. I am dealing with the passing of a parent and trying to close the account to mitigate fraudulent charges. However, due to a security issue on their part, we have still not heard back from them after many emails and phone calls. Not to mention, it takes about 30 minutes to talk to a human when you call and no one emails you back. They continue to draw out this experience, making it more painful than it needs to be. This is the last thing a grieving child wants to deal with. I would advise avoiding this company like the plague if you value customer service.

Unbelievalble incompetent company......just absolutely horrible ....Tammy on March 23 2026 at 2:15pm....would not give up a manager to talk to......

My account is closed and they refuse to give me a statement .....