Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Vis mer
Selskapet har svart

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Vis mer
Selskapet har svart
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Vis mer
Selskapet har svart
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
Selskapet har svart
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
Selskapet har svart
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Friar Lane 40, NG1 6DQ, Nottingham, Storbritannia
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Thank you very much to Keri which always helps a lot. That means a lot which I’ve a several disability. Kind regards. Thanks.
Paypacket member are so helpful and friendly
Kimberley listened intently and gave the specific details I needed to know and be aware of. I appreciated her help patience and kindness.
Every time I had a question or concern, whether by email or phone, I was lucky enough to speak with Kerry W. She was absolutely lovely and always willing to help. She assisted me with everything I needed and made the whole experience much easier.
I’m still very happy with Paypacket’s service. Payments continue to be processed smoothly and on time. The system is easy to use and the support team is always helpful. Overall a very reliable service.
Kellie is excellent and always happy and willing to support…
Kimberley provides a great service.
If I have any issues always get a prompt response.
Very happy customer.:)
Very quick to help you with your queries
If you have a query or a problem it is fixed immediately
Keri was friendly and resolved my problem very quickly.
Makes life so much easier having paypacket deal with payments, holidays and keeping up great communication.
Would definitely recommend paypacket to anyone looking for this service has took a lot of the strain from me for doing accounting for wages etc
I emailed Paypacket this morning regarding my A-L, Kerri responded shortly after and provided me with the information I needed
I have always had propmt responses to amy queries I have had. On one ocassion when I was confused about how it worked with process payment, I got a call back and the personnel painstakenly went through the process with me.
Honestly the most helpful patient and polite staff each and everyone
Have been using Paypacket for years now, they’re always very responsive to any queries and payment is always on time.
Very helpful whenever i phone with questions
I use Paypacket to Manage my PA. They are brilliant, professional and hardworking people.
The prompt response and takes into account your views.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.