Passaggio Cravatte HOMEmade italian ties Anmeldelser 

I can only speak to what my experience has been. It has been five months since I placed my order and I still have no idea where my tie is. The tracking # shows it is in transit. I have contacted Gianni and the post office. The post office was more responsive than Gianni. About three weeks ago I finally contacted the credit card company. The ties are great but customer service is non-existent. The first tie arrived in a timely manner. The second tie, this one, has yet to arrive. I have a third tie on order, well who knows, just hope for the best. Again, this is based only on my experience.

Addendum, Thank you for the thoughtful reply!

Tie quality is nice. Color is great. Lead time was too long. Ordered in April, received in late July. Over 3 months.

The ties that I received are simply fabulous and the workmanship is impeccable.

It is nice to know that I am one of the very few people that will have these ties in their collection!
Thank you so much Gianni and Marta!

The timing on the return of the ties was rather long. For my first order, approximately 90 days. I sent an email and received a prompt response (which is good) but still had to wait longer than anticipated. This is not the end of the world, and I though the ties were worth the wait, but I think if we are advised that it's going to take longer than advertised, it would be much easier to accept.
I also think it should be noted on the website that the ties are self tipped or untipped. I like and wear both styles. And I think the ties I received from Passagio Cravatte (all untipped) are beautiful and even unique. Quality appears to be very excellent. But more information on the website would helpful.

Gianni - the owner corresponded with me directly and helped me pick out a pocket square for my wedding suit, which was beautiful.

3 months to get a tie! And you offered no concessions…a free tie or something. Terrible service

I ordered the tie on March 27, 2024 and received it on July 12, 2024, 107 days later. Gianni Cerutti promised a quick solution to the problem serveral times, but still the tie did not arrive until much later. To be fair it was mailed to me 87 days after I ordered it.

The tie is fine, not the best ever, but I like the style. However, the long time for service was very disappointing and the repeated false promises made me worry that the business was a hoax.

Since Mr. Gianni Cerutti chooses to suggest this is my fault for not spending 10 euros extra, rather than saying he is sorry it took so long, I hereby include the exchanges between me and him:

March 27 - Gianni wrote: “So just keep in mind that it will takes up to 30 days for the item to be delivered to your doorstep. We are not Amazon ;)”
May 15 - I wrote: “I am writing concerning my order from March 2024. I was not worried because you mentioned that up to 30 days might pass until the tie would be delivered at my doorstep. It has now been 50 days and I have not heard from you. When can I expect my tie?”
May 25 – Gianni wrote: “Thank you for your email. We apologize for the late reply but we had a problem with email servers and we couldn't receive any emails. But now everything is solved luckly! Your tie is ready and I'll ship on Monday.”
May 26 – Gianni wrote: “Your order will be probably ready within this new week. By my wife and I doing everything by hand, and not finding anyone who wants to hem by hand, the time is getting longer; and in fact we are now 14 years behind schedule.”
June 12 – I wrote: “On May 25 you said my tie was ready to ship by Monday May 27. However, I did not get it, nor did I hear that it was already shipped. When can I expect it?”
June 13 – Gianni wrote: “Later I'll be in the tailor's shop and I'll check the shipments and I'll tell you, thanks for your patience.”
June 15 - Gianni wrote: “I wanted to let you know that your order is ready. Tomorrow I will check it personally and then package it. During the week, or Monday at the latest, I will go and send it and then I will send you your shipping number.”
June 19 I wrote: “Could you tell me when I can expect my order? On Thursday, last week, you said you would check the shipments, but I have not heard from you since.”
June 22 Gianni wrote: “I wanted to let you know that your order was shipped 3 days ago. … Thank you again for your patience, I can't wait for you to receive your order.”

So the simple thing is to not promise the tie within 30 days as Mr. Passagio did, but say it may take up to 105 days with the slow mail service.

Even reorganize your business to speed up production and just apologize that you could not deliver on time.

Thanks, it was the one I expected

Love these ties! Such lovely fabric and made to my custom specifications. Great communication from ordering to shipping!

There is no doubt that his ties are beautiful and tastefully done.

However be prepared for a wait. My last order took 2.5months. This is a husband and wife operation and not a production line.

Very slow delivery . Unable to track . One tie was not finished only single thread at bottom . Do not recommend

I´m still waiting for one of the two ties I bought. Several months went away and no arguments from your side. I really like the tie I have received

Very nice man and excellent product. Communications are less reliable and not timely so difficult to arrange deliveries convenient to all.

I revived my tie just the other day. Really beautiful, unique fabric and workmanship. I ordered 3-fold at 2.75” wide. I’m not a big guy and the customization option makes the tie “scale” better which I really appreciated. The only reason I gave 4 stars was that it took almost 4 months. Gianni communicated with me to ease my concern. I just ordered another after seeing this work first hand.

I’m a tall guy (6’8”, 203 cm) - it’s tough to find a great tie that’s long enough. I was in Italy a year ago - saw great ties in silk shops but none for a tall man.

I stumbled into Gianni’s website and was intrigued. I just got my tie today - and it’s beautifully done.

It took a bit longer than anticipated, but when I checked in with Gianni he was prompt in his reply and honest that things were busy. I’m OK with that. I like the idea that I’m supporting a small craft business - and that I’m getting a handcrafted tie instead of picking one out of a pile at a department store.

Thanks, Gianni!

Gianni's ties are of very good quality. The fabrics are pleasant. I'm looking to buy a third tie. Bravo to Gianni and his wife.

This time I ordered two sevenfold ties from Passaggio Cravatte. I like what I got. A really nice ties with a very interesting patterns and silky textures. Something to keep in mind when ordering seven fold tie is that it is recommended to add 1-2cm to the length because the tie is a little fuller and you are using a slightly longer length of tie when tying the knots.

From the very start, the interaction with the website with its options on silk, width and fold type created a bespoke experience and an anticipation of excitement.

When the 3 beautiful ties arrived, the earlier anticipation was well justified. The silks are light and tying them, a delight. The stiching and folds are well made, providing structure and form to the vintage silks.

Very happy with my purchase.

Yes it took a little time, but they are hand crafted and bespoke.

I will be ordering more.

Custom made takes time - a couple months in my experience