PartsIPS - Appliance Parts Anmeldelser 

Wanted to return the part. I was told there was a 20% restocking fee and I would have to pay return shipping . That meant that if I returned an $83.00 part, I would receive a credit of $68.80 minus $46.00 shipping leaves $22.80 return. Will not do business with this company again.

Ordering and shipping was great, unfortunately the part didn’t solve the problem but it wasn’t the gaskets fault.

Poor choice for shipping a condenser fan motor- the padded envelope it arrived in was destroyed in transit as well as the part package.. Im amazed it even worked when I installed it.. DO BETTER!!

In stock, ready to ship. A+

I ordered an ice maker. It was not the correct one even though I got the part number off of their website that said the ice maker was a direct OEM replacement for the model number refrigerator I had. It was not. I called them to ask about exchanging it or refunding it. I was told to send them an email. And during the dialogue I was told that they sent me the part that I ordered and they will not give me a refund. Extremely Shady business. Do not buy from this crooked business.

Worst customer service. Partsips isn't worth the hassle. I ordered a wrong part, OK my fault nbd, i got the right part elsewhere and fixed my washer. But then when I tried to return the mistake part I was given the same stupid form response on repeat because this is their return policy.

[ - Please obtain a return authorization number.
    - Return shipping is to be paid by the buyer.
    - Full order amount will be refunded.
    - Part should be in sellable condition.
    - We have 30 days return policy

Thanks
PartsIPS ]

All i needed was a reurn authorization number. But the only response i could get was their form email of their return policy.
So I tried the phone number on the site. And after a stupidly long wait time I finally got to a person... with a terrible phone connection, who spoke quietly to tell me to email.

I never even opened the package, it's perfect and sitting by my tv right now and I'm out $100+ because of their shitty service.

The customer service is horrible… if you buy something from them and it is the wrong part be sure to get it back within 30 days cause if you’re at 31 days, they will not take it. They will also not help you with any purchases I would not recommend ever using this company.

after 7 days no communication concerning shipping. After calling 5 times I finally got someone to answer. He's said it would be shipped next week. Wrong answer. That's not what I paid for. Scam service, does not have parts on hand. SHOP ELSEWHERE!

They list parts in stock that are discontinued from the manufacturer's. Charged credit card without shipping or having part in stock. Scammers

Part was supposed to ship within 4 days, no update, phone number shows for out of the United States. No response by email, feeling scammed. Mueller Appliance LLC

Do Not I Repeat Do Not waste your hard earn money. My part went to a totally different address and they want me to reorder another part otherwise they can't refund me nor resend me another one. I have over 20 e-mails going back and forth with them but no solution in place other than telling me to reorder. They sent to a total wrong address . I will not recommend this company to anyone.

Ordered a part for a fridge. Received correct part but the part broke within a month. Called customer service and they literally said we do not do returns or replacements and that I would have to buy a new part. Customer service was absolutely terrible and then just hung up on me.

Ordered a part. Tried to cancel 10 minutes later but couldn't on website Called and was told they can't cancel on the phone and to send email. Sent emaul cancelling the order within 30 minutes of placing it. Got the notice the next day that it shipped. Called and was told nothing could be done. Crooks

Terrible company. Incorrect info on the website. Sent the wrong part. Terrible customer service. Nearly impossible to reach on the phone.

These guys have amazing customer service! While going threw a stressful time we made some mistakes in the order. They not only helped with the corrections but did so very quickly and professionally! Will definitely order from them again. We

Company sent the wrong part. Probably innocent mistake, picker got the last digit wrong. I followed all instructions for a return. After which I was given the run around. After 10 emails I was told to send my request again for a return. After which they started over with their same runaround excuses. I gave up and called my bank they are trying to resolve the problem, giving me a temporary refund to my account. It should not have been this hard. I will update when resolved.

I was blown away how fast I got the part. I will use it for a while and see how durable it is.

Returns are slow-walked, and you won't find out they have a 60 day return policy until AFTER you're paid to return your part to their facility. "Thank you very much- no money for you." Do yourself a favor and use PartsSelect.com, even if the part costs more. It will work, and they even have a real return policy!