Llevo utilizando esta web un mes y son bastante buenos y eficientes en su trabajo. Pero el buen hacer de la mayoría lo empañan otros que no ayudan lo mas mínimo cuando tienes un problema o una urgenci... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
They charge a bit more in shipping frees than other proxy-buyers, but the service itself was really good and consistent. They take pictures of all received items at the warehouse to ensure proper qual... Vis mer
Selskapet har svart
Using parcel up was great. Sometimes the links to taobao listings didn't connect, but once I found what I wanted and ordered it, the system was extremely clear and every change in status was communica... Vis mer
Selskapet har svart
I liked how the process was explained to me every step of the way and it was easy to check what step my package was at currently. I ended up paying more than I anticipated but next time if I want to p... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om parcelup.com
Skrevet av virksomheten
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Kontaktopplysninger
Hongkong
- hello@parcelup.com
- parcelup.com
4,3
Enestående
597 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Buena, pero el soporte online de Kate es nefasto
Llevo utilizando esta web un mes y son bastante buenos y eficientes en su trabajo. Pero el buen hacer de la mayoría lo empañan otros que no ayudan lo mas mínimo cuando tienes un problema o una urgencia con una compra. En especial, una de sus agentes, Kate. Es bastante seca y aunque le hables en español sigue respondiéndote en inglés, al contrario que otras compañeras como Marina que es un amor de persona. Los managers de la web deberían plantearse ciertas cosas, ya que ante la distancia de comprar tan lejos siempre es bienvenida una mano amiga eficiente.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra parcelup.com
Agradecemos sus comentarios y lamentamos cualquier inconveniente que la comunicación en inglés le haya podido ocasionar. Nos esforzamos por brindar un servicio de primera calidad y nos aseguraremos de cumplir con sus expectativas, como mínimo. ¡Gracias por utilizar nuestro servicio!
Quality service!~
They charge a bit more in shipping frees than other proxy-buyers, but the service itself was really good and consistent. They take pictures of all received items at the warehouse to ensure proper quality, if not they can negotiate a return for you. I ordered subcul/jirai kei clothing mostly and everything arrived in time and steadfast (even with Airmail). 🌸
22. mars 2026
Svar fra parcelup.com
Thank you for your valuable feedback! We aim to deliver high-quality services, which might be priced higher than some other options. At the same time, we work hard to keep our prices as reasonable as possible without compromising quality. We appreciate your understanding. Thank you for choosing our service!
Good service 🚚
Good service 🚚. Delivery was fast ⏩. Items in the package 📦 is in excellent condition 👍.
Downside: commission fee is a bit expensive 🫰
21. mars 2026
Svar fra parcelup.com
We appreciate your feedback! We are happy to hear we met your expectations. Regarding the commission: a minimum of 5.5 USD applies to your order. It is a fixed commission for orders under 55 USD, so it may be relatively high. Larger orders are usually more economical, so you may consider that in the future. Thank you for using our service!
Really good
Very good packaging, perfect update information, fast handling, good website with good information. Not the cheapest but you get real service.
22. mars 2026
Svar fra parcelup.com
Thank you for your valuable feedback! We are glad you enjoyed shopping with us. We appreciate your choosing our service!
Excellent!
Clear photos of the item were sent after they were obtained by the proxy service. Packaging was excellent. Would consider ordering again in the future.
25. mars 2026
Svar fra parcelup.com
Thank you very much for your feedback. We will be happy to assist you whenever you need us. We appreciate you choosing our service!
Feed Back after Delivery Issue
21. mars 2026
Svar fra parcelup.com
We appreciate your feedback and thank you for using our service! We look forward to serving you again soon.
Svar fra parcelup.com
Thank you for your kind feedback! We are really happy you enjoy your shopping experience with us! We appreciate you choosing our service!
Decently speedy international purchase
I liked how the process was explained to me every step of the way and it was easy to check what step my package was at currently. I ended up paying more than I anticipated but next time if I want to purchase from Taobao I’ll know my package will be in good hands.
26. mars 2026
Svar fra parcelup.com
Thank you for your feedback! We are happy to hear that you found our services easy and clear to use. The higher-than-expected fees are due to the fragility of the items and your choice of the most expensive, fastest shipping option. You can review different delivery options before paying for shipping to choose the one most suitable for you. We appreciate you choosing our service!
Packages are heavily wrapped and usually never damaged
They came in a decent amount of time and in perfect condition, it’s a little expensive but that’s ok
25. mars 2026
Svar fra parcelup.com
Thank you for your feedback! We are glad you enjoyed shopping with us. The higher-than-expected fees are due to items containing liquids, which should be shipped separately. Also, if delivery time is less important to you, the Airmail option would be a more cost-effective delivery option than the higher-priced express delivery. You may consider this information for your future orders. We appreciate you choosing our service!
Great service
Great service, I highly recommend!
Items arrived quickly and carefully packaged.
16. mars 2026
Svar fra parcelup.com
Thank you for your feedback! We're glad to hear you enjoy shopping with us and look forward to serving you again soon. We appreciate you choosing our service!
Pretty good
Very useful to directly buy in China but a lot of articles showed are unavailable.
This amount of extra-fees, even quite small should be at least approximately announced I think.
However I recommend this site.
22. mars 2026
Svar fra parcelup.com
UPD: Thank you for the update.
When possible, we can provide the estimate, as we did for your order, so you know the full amount in advance. As for items being out of stock, unfortunately, it is up to the sellers to update the listings, and some items also sell out quickly. We provide the option to add a replacement from a different seller, and we can also assist in finding a replacement. Thanks again for your feedback!
Thank you for your feedback! We understand you might be frustrated with "extra fees," likely referring to international shipping charges, but we need to clarify some points. First of all, we provided the estimated shipping fee before purchasing your order. You had the option to pay for international shipping and proceed with the order or cancel it and get a full refund if you found the order unsuitable. You paid for the shipping, and we purchased your order. Some items were canceled, and no replacements were added. You now have the funds in your account, which you can use for future orders or request to withdraw using the appropriate function in your account. We are not sure if you are aware of this amount, but we invite you to review your account and address any questions you may have. Our online support team is always available to assist you. We hope this makes things clearer for you, and you may reconsider the feedback you left since we did everything as requested, and there’s only a small misunderstanding. We always appreciate you using our service.
Always my first choice
I go through parcel up to get my game merch, that's only available in China, home! They make it so easy and it's always come fast after they ship it out.
23. januar 2026
Svar fra parcelup.com
Thank you for your feedback; we're happy you enjoy shopping with us! We appreciate your choice of our service!
You are the most speedy seller I have…
You are the most speedy seller I have ever used in China and you pack my orders perfectly, I have nothing but positive things to say about you.
16. mars 2026
Svar fra parcelup.com
Thank you for your feedback. We're glad you enjoy shopping with us. We appreciate your choosing our service and look forward to serving you again soon.
Using parcel up was great
Using parcel up was great. Sometimes the links to taobao listings didn't connect, but once I found what I wanted and ordered it, the system was extremely clear and every change in status was communicated so I knew exactly where my order was at all times. Everything moved very promptly. Customer service contacted me to deliver messages from the sellers. Thanks to parcel up, I finally got something I'd long been searching for.
16. mars 2026
Svar fra parcelup.com
We appreciate your feedback and are glad you were able to get what you needed. There could be several reasons why items don't appear in our catalog, but you're welcome to contact our online support team for assistance with this issue or any other questions you may have. Thank you for using our service!
Svar fra parcelup.com
Vous êtes toujours le bienvenu ! Nous apprécions votre commentaire et vous remercions d'avoir utilisé nos services !
Svar fra parcelup.com
We appreciate your kind feedback! Thank you for using our service, and we look forward to serving you again soon.
No transparency about delivery cost
I had a very frustrating experience with ParcelUp that honestly feels misleading at best.
I ordered Chinese tea through their service, with the product itself costing around $160. At no point during the initial purchase process was there any clear indication of what the shipping costs would be. Only after they completed the purchase on my behalf did they inform me that delivery would cost an additional $95.
That is an extremely significant and unexpected charge — over 50% of the product value — and it was impossible to anticipate beforehand. This is especially unreasonable considering I live in Moldova, where services like Temu already operate with free or very low-cost shipping. Clearly, logistics infrastructure exists, so such high delivery fees should be disclosed transparently upfront.
The core issue here is not just the price — it’s the lack of transparency. If your business model involves expensive shipping, you must provide at least an estimated range before the customer commits to the purchase. Presenting these costs only after the item is already bought puts the customer in a locked-in position and feels deceptive.
Overall, the experience left me feeling scammed. I believe most customers would feel the same in this situation. I would strongly advise others to be cautious when using ParcelUp unless they improve their pricing transparency.
1. mars 2026
Svar fra parcelup.com
Thank you for your feedback. You pointed out an important fact that some of our customers misunderstand or find unclear, so we would like to clarify a few points again. If you check our website carefully before placing an order, you will see that we are a purchasing agent helping to buy items from China. We do not have any items in stock, and we cannot know any information, including the weight of the items, before we receive them at our warehouse after purchasing them on your behalf. Therefore, we can only provide the weight and the shipping fee after we pack your order, which is obviously after purchasing and receiving it. Before placing the order, we specify that two payments are required, and you can use the calculator to estimate your total cost here: https://parcelup.com/order/taobao-shipping-fees-calculator.
If you're unsure about the estimate, you can contact our online support for assistance. We're happy to reach out to the seller to ask about the approximate weight, including packaging, which can help determine an estimated shipping fee. Also, there's no point in comparing our service to other shopping platforms like Temu, which operate very differently and hold most items in warehouses across many countries. However, their products are usually low-quality, and, as in your case, they most likely don't have that particular tea on Temu because they can't ship it for free or at a low cost unless the price is very attractive to their users. They are for mass market products only. The only thing we will double-check is whether the weight could have been reduced to save on shipping costs, even though you requested to keep the packaging—which likely increased the shipping fee significantly due to the fragility of the tea cakes. Additionally, we have upgraded your shipping to EMS at no extra cost. This gives you a more reliable delivery than Airmail, and most importantly, you received your parcel just under one week, which is extremely fast. We hope the above points clarify the process for you, as we are fully transparent about it. Please take a moment to review the information and prepare your order accordingly. Our online support team is always here to help with any questions, whether it's about estimated shipping, finding items, or anything else you need. We appreciate your choosing our service and apologize if anything seemed misleading!
Muy buena experiencia
Muy buena experiencia. Sin embargo no olvides que seguramente tendrás que pagar gastos de aduana...
4. mars 2026
Svar fra parcelup.com
¡Agradecemos sus comentarios! Los aranceles aduaneros son responsabilidad exclusiva de la aduana local y dependen de la normativa de su país. Sin embargo, existen opciones, como DHL Paket, para reducir esta posibilidad. Siempre puede contactar con nuestro servicio de atención al cliente en línea si necesita ayuda. ¡Gracias por utilizar nuestro servicio!
Svar fra parcelup.com
¡Gracias por sus amables comentarios! ¡Agradecemos que utilice nuestro servicio!
J’ai dû payer 2 fois le prix de mon article
J’ai dû payer une fois mon article au premiers paiement puis au deuxième j’ai dû repayer encore une fois ( normal ) mais encore le même prix que mon article.
C’est bien mais c’est cher
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra parcelup.com
Merci pour votre commentaire. Nous tenons à préciser que les frais de livraison sont calculés uniquement en fonction du poids de l'article, et non de son prix. Même si l'article coûte peu cher, son poids peut entraîner des frais de livraison supérieurs à son prix. Nous espérons que vous comprenez et que vous ferez le bon choix lors de votre commande. Il est préférable de commander plusieurs articles pour les expédier ensemble et ainsi économiser. Si vous avez besoin d'aide pour réduire les frais de livraison, veuillez contacter notre assistance en ligne. Merci d'avoir utilisé nos services !
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