Dai Parcel staff Francisca Bosch, was very good in helping me in the process of custom clearance. I am so pleased with her fast response, prompt action and detail information. The best staff attitude... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My parcel was unable to be delivered because it wasn't a private house address (Australian Post Office).I was contacted by a rep and the communication was clear, timely and very helpful. My package wa... Vis mer
If I could give 0 I would. They must pay for good reviews. X2 parcels lost. Zero updates on website. In transit between Adelaide and Melbourne for over a week before confirming they have lost my parce... Vis mer
Scott from DAI is a very capable and caring person to work with, no problem was too hard, and he provided a complete solution to my problem of a missing package. It is quite refreshing to meet someone... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We started Parcel Right to reimagine what a delivery partner could be, and to bring people back into focus. While we're a newer name in delivery, the team behind it has 24 years in the industry. Most carriers promise service, price and reliability. We see those as the bare minimum. The difference is you can actually talk to us. Parcel Right is part of DAI Post, an Australian-owned Melbourne business that's been moving parcels for 24 years.
Kontaktopplysninger
13/60 Albert Road, 3205, South Melbourne, Australia
- 1300881099
- consumercare@parcelright.com.au
- parcelright.com.au
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Left the parcel out in the rain
Left the parcel out in the rain at the bottom of 5 stairs instead under cover on the porch at the top of the stairs. Literally every other parcel delivery walks up the stairs to put things out of the weather and out of view
Most helpful!
The company was willing and able to redirect my parcel. Rowena in particular was most responsive and helpful.
Great service
The staff are truly helpful. My parcel was delayed and the staff kept a keen eye on its whereabouts and eventually tracked it down. Especially Rowena Manabat, who then rang me to advise me. I picked up the parcel and was greatly relieved to get it. Excellent service by Parcelright. Thank you.
Scott was helpful and prompt with his…
Scott was helpful and prompt with his responses! Great service!
Scott traced my parcel very quickly…
Scott traced my parcel very quickly after I corrected the tracking number. I really appreciated the effort he went to.
Big thanks to Scott Jala for keeping me…
Big thanks to Scott Jala for keeping me updated and for his prompt service. I hope to do more business with Scott again. Big thanks.
Scott at DAI Post went above and beyond…
Scott at DAI Post went above and beyond to track down my missing package when I couldn't get anywhere on my own. Fast, helpful, and clearly genuinely cares about getting the job done right. Legends like Scott are the reason good customer service still exists. Thanks mate!
My only concern was quickly resolved
The only concern I had with this company was that the delivery date was not accurate. After a few days of waiting, I sent a message in regards to this issue. I was given a new delivery date, which was the day I received the message, and all went well. I later received a friendly message from Scott confirming that all had been completed.
after a problem with a n address mix up…
after a problem with a n address mix up all got sorted by friendly and professional staff and the parcel was sucesfully delivered.
I was impressed by the quality of…
I was impressed by the quality of service provided by Scott. He is friendly, personable and professional.
After a mishap with delivery the staff…
After a mishap with delivery the staff were extremely helpful, maintained communication with me and effectively resolved the problem! Excellent customer service!
Stolen parcel.
I ordered protein from Brissy it got to Sydney over night then sat in the depot 20 mins from my house where it's been for days. I have called more than once and the robot voice sounding lady told me its with the delivery team and they say it'll go out. It didn't. I called again same story and she said she's escalate and call me back before end of day. She didn't. At this point they've basically stolen my parcel and are avoiding me. I would avoid these criminals where ever possible.
Excellent service and fast delivery
Excellent service and fast delivery
Helpful Customer Service
Helpful Customer Service, Good Delivery Service, communication is regularly updated for recievers
Great service and was always informed…
Great service and was always informed of the progress 👏
The customer care team was highly…
The customer care team was highly responsive in addressing my concern with a delivery. Follow up was second to none and my item was received promptly. 5 star service.
They were very responsive and helpful…
They were very responsive and helpful when I thought I had a missing parcel. In fact I was the problem and they were really nice about it.
Collecting My Parcel
Great service, very helpful & was able to collect my parcel
Excellent Customer Service!!
Great Customer Service
My parcel was held up in customs and Scott and the team at DAI did a great job at keeping me informed about the delay, getting the right paperwork sorted, with subsequent updates. Great customer service. Well done!
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