Parcel Right Anmeldelser 

Dai Parcel staff Francisca Bosch, was very good in helping me in the process of custom clearance. I am so pleased with her fast response, prompt action and detail information. The best staff attitude in handling the customer's need.

This company is a joke. No updates for 6 days to then see my package has move a whole 19km in that time. Delivery date has been adjusted 3 times. No one is answering the phone or emails. At one stage it had been delivered and then undelivered. Might as well drive from Adelaide to Broadmedows and pick it up as this would be faster.

If I could give 0 I would. They must pay for good reviews. X2 parcels lost. Zero updates on website. In transit between Adelaide and Melbourne for over a week before confirming they have lost my parcel. Terrible service.

Angelica Canete did a great job in helping me get a package delivered. I sell items on Etsy and the buyer gave me an address without the apartment number. I contacted the buyer several times for the apartment number with no luck, so I even tried calling the recipient in NZ. They didn't return my calls and even Angelica called to leave a message trying to get the apartment number. Finally, they responded via email. However, the package was delayed so much it was sent back to the sender, which is an issue because I didn't send it myself, I use Printify to create the items I sell. However, she was able to reroute the package back to the recipient and it was finally delivered.

My parcel was unable to be delivered because it wasn't a private house address (Australian Post Office).I was contacted by a rep and the communication was clear, timely and very helpful. My package was returned to the warehouse, re-addressed to the new address I provided and delivered with no extra cost to me. The item was of a very high quality and delivered in good condition. I am very impressed with this whole experience and couldn't be happier.

Scott helped me get my parcel through customs. And delivered quickly once released.
Thank you Scott for the smooth transaction.

Andrew Clement Navarra from DAI Post,
has looked after me really well.
He was helpful, polite and my parcel was delivered quickly after it was addressed incorrectly.
Thank you Andrew.

Called about a change of address for a delivery on the day they received it, told the request would be put through, still ended up at the wrong address, currently unable to fulfil such requests even if they say they can

Lerry Barcoma from DAI Post ensured that the parcel was delivered spot on, on time with a great outcome

Very disappointing experience. My parcel was marked as delivered on 30 July at 3:39 PM, but I never received it. After investigating, it was discovered that the parcel had been delivered to the wrong building instead of my address. By the time this was confirmed, the parcel had already gone missing.

This situation caused a great deal of stress and inconvenience. A delivery company should ensure parcels are delivered to the correct location, especially in apartment complexes. I hope Right Parcel improves its delivery accuracy and takes greater responsibility when delivery mistakes result in lost parcels.

Scott from DAI is a very capable and caring person to work with, no problem was too hard, and he provided a complete solution to my problem of a missing package. It is quite refreshing to meet someone of Scott's caliber, you are a godsend to the industry, "thankyou".

Great communication.

So after been allocated a tracking number and the updated post was the package was being held in the depot in Mansfield, I was made aware that my package was “lost” in transit. The tracking number though never updated from being held in the depot. I only was made aware after I contacted the company twice as my package was sitting there for over a week and a half. No accountability whatsoever from the company.

I would think any 5 star is a hoax. They held my package for over TWO months, and demanded a customs charge on a parcel that was way below customs threshold. I was tempted to tell them to send it back, and try and explain why it was returned. They are extortionate and scam artists who are only interested in ripping companies off.

TERRIBLE - TERRIBLE - TERRIBLE - TERRIBLE - TERRIBLE - TERRIBLE - TERRIBLE - TERRIBLE - TERRIBLE - TERRIBLE -

Customer service is great, follow up my cusom tax issue accordingly. although it took longer time, but it was resolved perfectly

Terrible service, item picked up in Melbourne Australia has not arrived in Perth 5 days later (sent as express according to the vendor) Spoke to Parcel right, no explanation, said they would email me, no email.. Use DHL or Fedex or Australia post

I had some issues with my parcel coming from the UK which got held in customs. I sent an email and got a reply not long after with information, support and next steps. All issues were resolved. Scott who helped me was great. Thank you!

Somehow linked to dai post which is the lowest . Slow as snails. Had my parcel for 3 days in Melbourne and I’m in Melbourne and have just extended my delivery date

Fast and efficient service

it was a bit on the slow side, apart from that. servers good no bad complaints. 8.5/10