Dai Parcel staff Francisca Bosch, was very good in helping me in the process of custom clearance. I am so pleased with her fast response, prompt action and detail information. The best staff attitude... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My parcel was unable to be delivered because it wasn't a private house address (Australian Post Office).I was contacted by a rep and the communication was clear, timely and very helpful. My package wa... Vis mer
If I could give 0 I would. They must pay for good reviews. X2 parcels lost. Zero updates on website. In transit between Adelaide and Melbourne for over a week before confirming they have lost my parce... Vis mer
Scott from DAI is a very capable and caring person to work with, no problem was too hard, and he provided a complete solution to my problem of a missing package. It is quite refreshing to meet someone... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We started Parcel Right to reimagine what a delivery partner could be, and to bring people back into focus. While we're a newer name in delivery, the team behind it has 24 years in the industry. Most carriers promise service, price and reliability. We see those as the bare minimum. The difference is you can actually talk to us. Parcel Right is part of DAI Post, an Australian-owned Melbourne business that's been moving parcels for 24 years.
Kontaktopplysninger
13/60 Albert Road, 3205, South Melbourne, Australia
- 1300881099
- consumercare@parcelright.com.au
- parcelright.com.au
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good customer service prompt resolve of a query
Great customer service
The communication was excellent and…
The communication was excellent and very efficient as my parcel was in holding, and in no time at all it was sent on to me. Overall I didn’t even stress because I knew my item was on its way.
Excellent customer care
My parcel couldn’t be delivered at the initial address but the customer care representative Erika followed up and kept me posted up until I could receive my delivery. Thank you Erika!
Amazing customer service
I recently had amazing customer service from Charmaine Padilla and just wanted to leave her a short review. She went over and above what she was required to do to make things easier for me! Thank you!!
Amazing service
Amazing service! I wasn’t home to receive my parcel but it was delivered nearby. The amazing team informed me and I pick up my parcel today. Thank you Charmaine for your help and prompt service! A++++++
Charmaine Padilla was excellent
Excellent service
Excellent, prompt service. Pleasure to deal with. Charmaine Padilla was brilliant!
Joy took my case and was very helpful…
Joy took my case and was very helpful indeed as I had had a problem with receiving my package . Joy was very efficient and very understanding and resolved the problem very quickly with great follow Tks
Charmaine Padilla was very helpful in…
Charmaine Padilla was very helpful in assisting me it was a quick and easy process
Had some issues with my hard to find…
Had some issues with my hard to find address but was updated regularly and was resolved with minimal fuss
Dodgy, damaged my property and refuse to fix, police contacted
This company is dodgy as anything. They intentionally damaged my property, was caught on CCTV and they refused to take any accountability for their actions. I have filed a police report and will be taking the matter further. A completely unprofessional and unethical company. The customer service manager hung up on me. Do not use.
Daipost
Daipost, aka Parcelright, was meant to deliver a parcel to me at Mosman at 10 days ago. Eventually the tracking said they couldn't deliver. (Australia Post never has this problem to my place. ). So after waiting 30 minutes on the phone they eventually said they would try again. Today there was no delivery, same lame excuse.despite someone at home all day, and they took it to the local newsagency. When I collected it the news agency said two other people had the same bad experience. Daipost, Parcelright, please get you delivery guys to drop off at front door. I think they don't even come to individual houses, just straight to a general drop off. Atrocious service!
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