Pack Up + Go Anmeldelser 

679
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Our trip was a surprise Road Trip. We provided Pack up +Go with our likes and don’t and left the rest for them to do all the planning, reservations, and activities. They did it all; no hitches at all.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We loved the pack up and go experience. It was very simple, easy and straightforward. The booking process was fast and the team was so helpful when the hotel has a miscommunication. The team checked i... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Jordan nailed it! She knew exactly what we would enjoy doing and where we would enjoy eating. Full of activities we enjoyed and the dinning was exquisite. Have been doing business with Pack Up + Go... Vis mer

Vurdert til 4 av 5 stjerner

We had a great time on our trip. My recommendation is that you should make people feel like we got our money worth. We can see what was spent on hotel, uber, activities, and we have a good estimatio... Vis mer

Informasjon om virksomheten

  1. Reisebyrå

Om Pack Up + Go

Skrevet av virksomheten

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

679 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(679)

154 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Not worth the money I paid

I can say this was definitely not worth the $1400 total that I forked out for this experience. First, my budget was a road trip for $1000. Second, I was charged $100 in taxes. Third, gas and food was $200-300 more and NOT included. Fourth, Pack Up’s service fee was $229.

I reviewed the website for the cabin (which were tiny houses on wheels), the price was $269/night FEES INCLUDED. Apparently, Pack Up paid an extra $140+ in fees. The experience of all day kayaking was as expected, even though I brought my own kayak and only utilized the shuttle service for myself. My friend needed a rental and shuttle was included. Food and gas was NOT included,

Originally, this trip was solo, and I would have been extremely disappointed in the experience. It was nothing that I haven’t already done on my own, including kayaking on this particular river. I also have a small camping trailer. However, I ended up bringing a friend and it was an exciting experience for her, but even she said, not worth $1400.

IF I EVER choose to use Pack Up + Go again, I would do a flight out of my home state. Earlier this year, I used “Journee” for an international experience and got 8 days in Spain, flight included for $2100.

7. august 2026
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Hi Jennifer, thank you for taking the time to share this feedback. We're so sorry the overall value of the trip didn't land the way you'd hoped.

We're glad we were able to connect directly over email to walk through the full cost breakdown. We appreciate you being open to that conversation and want to reiterate that we take pricing transparency seriously. If anything from that discussion still feels unresolved, our team is always here to keep talking it through.

We're grateful you gave Pack Up + Go a try, and we'd love the chance to plan something for you again that feels like a better fit for your budget and travel style.

Vurdert til 5 av 5 stjerner

Just got back from New Orleans our…

Just got back from New Orleans our experience there was so much fun. We had a blast. The dinner places i that was chosen was great. We went on a swamp ride. We did the Mardi Gras display. It was wonderful everything about it was wonderful thank you so much pack and go.We can’t wait to plan another trip !

28. juli 2026
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We love to hear this! Thank you for letting us plan a surprise getaway for you + we're looking forward to more adventures in the future!

Vurdert til 5 av 5 stjerner

Absolutely recommend

Absolutely recommend. There is not one thing I would have changed about our experience. It was so nice to not have to make any decisions. We will be using this service again. And I have so many friends wanting to try it now. Thank you!!!

20. juli 2026
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Thank you so much for sharing your experience with us! We're so happy you enjoyed your trip + can't wait to plan more for you + your friends in the future!

Vurdert til 5 av 5 stjerner

We had a great time on our trip

We had a great time on our trip! Pack Up + Go was easy to work with, checked in multiple times to make sure everything was going well, and just made it a fun experience. I can’t wait to book our next trip!

31. juli 2026
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We love to hear it! Isn't it great when someone else does all the planning and you just get to relax? I'm so happy that you felt supported by our team as well! Our 24/7 traveler support team is there to make sure you never feel left in the dark. If something pops up, we've got you covered. Where should we send you next?!

Vurdert til 5 av 5 stjerner

Let them do all the planning and then just GO!

I loved the surprise element. The amount of research that I didn't have to do before made it that more special. The information provided was thorough and well presented. They also made sure to include as much from our preference sheet as they could.
I also appreciated that they were available for any questions and their responses were very personal.

26. juli 2026
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Isn't it amazing when you can travel and all of the details are already taken care of? That way, you can focus on the important part, making memories! We love to hear that you felt supported through all phases of your trip! Our 24/7 travel support specialists are there to make sure you aren't alone! Feel free to always reach out to them via phone, email, or text if you have questions, want to make changes, or run into any unexpected issues! Where should we send you next?!

Vurdert til 5 av 5 stjerner

Amazing!!

Our experience was nothing short of amazing and we will be repeat customers once we have our fall schedules put together! The surprise element was extremely fun, we enjoyed that dinner reservations were in already in place, and the days had one booked excursion for just a few hours to not overbook the day so that we could explore the rest of the day. The planned activities aligned with what we enjoy as well! The hotel was lovely and perfectly located.

For constructive feedback, I would pay close attention to the age brackets of the travellers when booking restaurants. One of the restaurants we went to had great food, wine and service, but the average age of the clientele before we walked in was around mid 20s and the noise level made it impossible to have a conversation.

Aside from this very minor piece of constructive feedback, we had a blast and we will book again!

30. juli 2026
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We're so glad you had such a great time on your trip with us! We love taking in constructive feedback from our travelers because it helps improve the entire experience! If you travel again with us, always feel free to reach out to us before, during, and after your trip to tell us what you think or if there is anything else we can do to improve your trip experience :) Our 24/7 customer support team is ready to help make sure your trip is smooth + special! We can't wait to send you somewhere else!

Vurdert til 4 av 5 stjerner

Having options and ideas for the…

Having options and ideas for the weekend really saved us when I was struck ill and could not participate in the special activity for the day. The agents I worked with to return early were prompt, kind, and incredibly professional.

22. juli 2026
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We love to hear this! Our 24/7 customer support team is always one call/text/email away to make sure you have the best experience possible on your trip with us. We always want to ensure our travelers feel supported + heard during their trip. If you want to change your itinerary or return home early for any reason, they'll be there to discuss your options! Isn't having a list of vetted restaurants and activities such a life saver when you're in a new destination?! No need to get lost in endless Google recommendations, we have you covered so you can navigate your new city like a local!

Vurdert til 5 av 5 stjerner

Great Trip!

The trip was great. We had some travel issues at the beginning due to weather but the company helped get it all sorted. The only critique I have is I would have liked the to have had the tour event earlier in the week to help acclimate us to the city.

28. juli 2026
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We are so glad you had a great trip! Thanks for working through the weather/flight issues. That is good feedback about having the tour earlier in the trip and we appreciate it. We hope to plan another getaway for you soon!

Vurdert til 5 av 5 stjerner

Fun and stress free trip…

Fun and refreshing that I didn’t have to plan a thing. It was a wonderful mother/daughter trip.

18. juli 2026
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Isn't it nice to have the trip planning off your plate? We are so glad you both had a wonderful time!

Vurdert til 5 av 5 stjerner

Perfectly curated trip

Nina and I loved this trip. The team was extremely responsive to any questions and as well as incredibly helpful in extending our stay by one night. The location was spot on with what we provided in our survey, there were so many suggestions for food, activities and hiking spots. The prescheduled activity was not something we would have chosen on our own but we absolutely loved it. We would definitely book another trip with them in the future! It’s been a week since we have been home, and we find ourselves looking at the photos every day wishing we could go back. Thanks for everything! Til next time!

21. juli 2026
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Thanks so much for sharing! We are so pleased that you had a wonderful trip and can't wait to send you on another!

Vurdert til 5 av 5 stjerner

Amazing experience

Amazing experience! Pack Up + Go planned a mother-son trip for me to spend time with my 17yo son before his senior year of HS. We went to Nashville and everything was perfect and expertly planned. If you are on the fence, just do it. You will have zero regrets!!

16. juli 2026
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Thank you for letting us plan a surprise getaway for you + your son before his senior year (congrats!). We're so glad you enjoyed your trip with us!

Vurdert til 5 av 5 stjerner

Can I give 10 stars?!?

Our group could not have been more pleased with our experience! From the booking process to the actual vacation itself, none of us could think of one thing we would have done differently. We believe Pack Up and Go is the way to go for travel and will definitely be booking another girls trip! Can I give 10 stars?!?!

30. juni 2026
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Aww that is amazing! We love to hear you had such a fun girls trip and can't wait to plan the next one!!

Vurdert til 4 av 5 stjerner

We had a great experience overall

We had a great experience overall. From the location to the restaurant choices and the events planned. The only reason for a 4 star is due to the recommendations being very far away. We really looked forward to hiking but upon looking up recommended locations discovered they were 1.5 hours away which we didn’t have time to travel there and back for. Having estimated time on our packet would have been great

22. juli 2026
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Thanks so much for the review on your trip! We are so glad you had a great time! We will definitely take that feedback into account about the estimated time to recommended spots.

Vurdert til 5 av 5 stjerner

Everything about the trip

Everything about the trip, except the weather, was outstanding. The resort was gorgeous and their accommodations excellent. The activities planned were spot on. As were the restaurant choices. I would definitely go again and have already been suggesting this vacation style to my friends.

17. juni 2026
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Thanks so much for sharing this, Nancy! We certainly wish we could control the weather, but we're so happy to hear that all of the other details were what you were hoping for. Thank you SO much for sharing us with your friends! - Pack Up + Go

Vurdert til 5 av 5 stjerner

I was incredibly impressed with the…

I was incredibly impressed with the planning. This trip exceeded my expectations! Our getaway was flawlessly planned according to our preferences. The detailed itinerary was incredible, as were the suggestions of other things to do, eat, and see! Customer service was second to none- I was so impressed with the quick responses to any questions I had. Even on weekends and holidays. I have already started recommending Pack Up and Go to family and friends!

11. juli 2026
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We are so glad you had a great time on your surprise getaway + enjoyed the itineraries + recommendations! We're looking forward to planning more surprises for you + your family + friends!

Vurdert til 5 av 5 stjerner

So Fun!

This was my second Pack Up + Go trip and I loved it both times! The accommodations they booked and the activities were great. They plan fun things for you to do and leave down time for you to relax or find your own things to explore!

29. juni 2026
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We are so glad you had a fun second trip with us! Thanks for your continued support, here is to trip number three!

Vurdert til 1 av 5 stjerner

I see you responded to my review

Your response to my previous post simply highlighted the hotel you selected, but it didn't address the main issue: why would you send someone to Savannah, Georgia during the peak of summer, when temperatures can exceed 110°F? There are countless destinations that are far more enjoyable that time of year—coastal Maine, for example, where the weather is comfortable and the lobster is world-famous.
Even more concerning, my previous review was removed. That makes it difficult to trust the integrity of the review system when negative experiences appear to disappear while the overall rating remains artificially high. - See your response - please give me your number to call. You're not using the right email if you state you're reaching out with that. Thank you.

17. juli 2025
Anmeldelse skrevet uten oppfordring
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Hi there, we wanted to follow up and let you know that we’ve reached out by text to the phone number associated with the trip details that appear to correspond with this review. Because your reviews are anonymous, we can’t confirm that we have the right contact information, but we would genuinely appreciate the opportunity to speak with you directly and better understand your experience.

We also want to clarify one point: Pack Up + Go does not have the ability to remove Trustpilot reviews. Your original one-star review from July 2025 is still on our profile and remains visible when filtering by one-star reviews. This current review references the same trip and experience as that original review, so Trustpilot has flagged it for review under its guidelines. It is up to Trustpilot to determine whether this newer review will remain on the platform.

We’re also sorry that our response to your original review did not fully address your concerns about visiting Savannah during the summer. We understand that the heat had a significant impact on your experience, and we’re sorry that the destination ultimately wasn’t the right fit for you.

We believe conversations like this are best handled directly, where there is much more opportunity to listen, understand what happened, and see whether there is anything we can do to make things right. If you’re open to connecting, please reach out to our team at hello@packupgo.com. We’d truly welcome the conversation.

Vurdert til 5 av 5 stjerner

Amazing time in Austin, TX

Our Pack Up + Go trip was everything I hoped and more. From the very beginning until the end, PU+G did not disappoint. The communication, location, accommodations, and activities were all amazing and on point for our group. Trusting them with our trip gave me the bandwidth to truly enjoy, relax and take in the weekend. Thank you PU+G!! I hope to enjoy another PU+G trip again soon!!

26. juni 2026
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We're thrilled to hear you had such an amazing time on your trip to Austin! We can't wait to plan another trip for you in the future ◡̈

Vurdert til 5 av 5 stjerner

This was my 4th trip with Pack Up + Go…

This was my 4th trip with Pack Up + Go and as usual it was planned to perfection and we enjoyed every minute. Thanks for the great excursions and recommendations. As always, it was a great experience that I only had to show up and do! From someone that has to make decisions all the time, it was a great reprieve! Everyone should Pack Up & Go!

27. juni 2026
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Four trips + counting, that's what we love to hear! Thank you for trusting us to plan your adventures time + time again. We’ll be here whenever you’re ready for trip #5!

Vurdert til 5 av 5 stjerner

Pack Up + Go did a wonderful job

Pack Up + Go did a wonderful job! Our trip was fabulous. Having the location, flight, hotel, a couple of activities and dinner reservations all taken care of for us made our girls trip so easy. Highly recommend.

20. juni 2026
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We're so glad you had a great time on your surprise getaway! Here's to more adventures together!

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