OYO USA Anmeldelser 

I booked a hotel room with Oyo two and a half months before arrival, and Oyo canceled my hotel reservation today, saying they double booked it and gave it to the person who made a reservation after me, so now I am left without a room. They are highly incompetent people and extremely unfair. Do not bother to book a room with them; you will likely lose your reservation because they will give your room to someone else. I would rate them a zero if I could.

Probably the worst hotel I've ever stayed in. The smell, dear God, the smell!

Biggest scam booking site ever. Booked room $160 and was told my Motel 6 they no longer accept 3rd party booking upon check in.Motel 6 and Oyo refuse to give a refund. Total scam

If I could give less than 1 star I would!
I tried to change a reservation that I made less than an hour ago and they are not changing it because I didn't cancel before 9a. How the heck am I supposed to cancel the reservation before 9a if I did not make it until noon today?
I will never stay at an OYO hotel because their customer service is awful!!

This is a scam they were trying steal my money they canceled my reservation and I paid $139 for two nights and they were trying to say I needed to call and do a refund for $138 cancellation fee which I didn't do and get back a refund of 24 cents they are crazy and it's bullshit and I called my cash app and I'm doing a dispute and I reported them to the better Business bureau and I also told the motel 6 here which is a franchise they're not associated with the real motel 6 really I'm in York PA and I told them do not associate with this company and also told cash app do not associate with this company they kept hanging up on me they kept giving me the runaround also total crap your assholes

I booked a room at motel 6 through Oyo and had to cancel plenty of time before the cancellation was due and was supposed to be refunded my money and I've been having a runaround through the company Colin is not getting anybody to answer the same old thing I am very disappointed with this company I should have looked at the reviews I would have seen that they all have been scamming people for a long time either through refunds or cancellation deals never ever will I come back to OYO hotel and I would advise everyone to stay away from here

Stayed in the time sq location Jan 2026. We left after 2 nights.

Rooms are small and dated but clean. Bathroom shower head was covered in black mould which is unacceptable. The rest of the bathroom seemed clean.

Only one outlet seemed to work in the whole room.

We were on the 9th floor and there was no hot water. Spoke to reception who advised there is a knack to getting hot water on the 9th floor. You have to run the hot tap at the basin for 5 minutes or so and run shower at the same time. It actually took over 10 minutes to get hot water at the shower. Given that the temperature was sub zero and there was a snow storm the hot water was an issue. We checked out earlier and went to a nearby hotel for the rest of our stay.

The hotel staff were nice and friendly and helpful but the hotel needs money spending to fix issues that are unacceptable. I can cope with small rooms that’s pretty standard for nyc but no hot water and outlets that don’t work are not acceptable.

DO NOT BOOK WITH OYO. IT IS A SCAM.I booked a NYC hotel. Paid online many days in advance. Got to the hotel and there was no code to get in. I spent 1.5 hours with customers service. They gave me the run around. 8 different people gave me different answers. N one could help. Then in cold winter, they said someone will get back to me in 24-48 hours. Am I supposed to live on the street? The answers I got were wild. No one knew anything. They referred me to call other other hotels for my access code. I got scammed. I asked them to refund me, and they said I never paid. Clearly, they didn't see my confirmation notice I had in my credit card statement. The entire things was crazy. I had to dispute on my credit card. I rarely write on these sites. This was the worst experience I've ever had.

"⚠️ BEWARE of OYO! ⚠️ In my experience, it’s the worst hotel service provider out there. They are a complete fraud company. My advice: DO NOT choose them at any cost. Save your money and your trip. #OYOScam #CustomerWarning"

Stayed at the Oyo Times Square back in January, the Hotel itself if a perfect position, stayed in Room 502 which was warm and comfortable, beds made everyday and towels.

BUT it is now so very disappointing that after numerous emails they claim not to find our booking and as of yet have not refunded us the deposit - shameful

I was in there 1-26-2026 -1-27-2027 I didn't last but 30 minutes in that room because they have roaches it was disgusting the tub was disgusting the bathroom was disgusting the room was disgusting the bed was disgusting it looked like that they just didn't change the sheets just pull the covers up and I want to start a class action lawsuit so if anybody on here know how to start that and if y'all want to start it with me let's do it

We stayed at the Dallas OYO due to the weather last weekend. It's a horrible place, the room was filthy and smelled like cigarettes, roaches, doors didn't lock properly. Booked it through VRBO which I can't believe would allow a business to be on their site when they have such a bad reputation. Below is a summary from the BBB compliants
Based on recent reviews and complaints, OYO hotels in the Dallas area, particularly the OYO Inn Dallas South and various suburban locations, frequently receive 1-star ratings due to severe sanitation issues (bugs, filth), safety concerns, and unprofessional staff. Guests commonly report unhygienic conditions, broken amenities, overbooking issues, and extremely difficult, often failed, attempts to secure refunds.
Common Complaints and Issues
Sanitation & Cleanliness: Reviews describe rooms as infested with bugs (cockroaches),, having dirty linens, and strong odors. Bathrooms are frequently reported as uncleaned, with issues like broken toilets, leaking tubs, and stained floors.
Safety & Maintenance: Reports include broken door locks, exposed wiring, and unsafe environments, including loitering and illegal activities on the premises.
Customer Service & Booking: Guests often report that the front desk staff is unhelpful or unavailable. A major complaint is that guests arrive to find the hotel overbooked, yet they are still charged.
Refund Issues: Multiple users have reported that after canceling due to poor conditions, they are denied refunds by both the hotel management and corporate customer service.
Broken Amenities: Frequent mentions of non-functional air conditioning, no hot water, broken hair dryers, and no housekeeping service.
Specific Location Feedback
OYO Inn Dallas South: Guests have noted it is in a,rundown area, with severe cleanliness issues and unprofessional, hard-to-reach management.
General Dallas OYO Properties: Often criticized for not matching online,photos and being considered unsafe.

I stayed at OYO Times Square, New York from Dec 23 to Dec 26. This was one of the worst hotel experiences I’ve ever had.

At check-in, the reception demanded a $100 security deposit. I offered to pay cash, which was refused. I was told they only accept cards. When my card was charged, I noticed they deducted $134 instead of $100. The staff casually claimed this extra amount was a “service charge” and said this was “normal.” I have stayed in multiple hotels across the US and have never encountered this practice.

It has now been over one month, and no security deposit has been refunded.

Attempts to resolve this:

Emails: No response at all

Phone calls: Staff repeatedly claim they have no record of my booking, despite having a valid booking reference, and then disconnect the call

Agoda support: Agoda confirmed they attempted to contact the property multiple times but received no response from the hotel

The front desk staff were hostile and intimidating, not helpful. Any question about the refund was met with dismissive behavior, raised voices, and bullying tactics rather than customer service.

What makes this worse is that after my stay, I found numerous similar complaints online describing:

Inflated “security deposits”

No refunds

Property denying bookings afterward

Complete lack of accountability

In my experience, this hotel’s deposit handling appears deliberately opaque and misleading. I strongly recommend avoiding this property unless you are comfortable risking your money and spending weeks chasing a refund that may never come.

I am posting this review to warn future guests and to document my experience publicly, since private communication has failed entirely.

Avoid this hotel.

Oyo now owns motel 6, and both snakes me completely- paid online to Oy, but the motel won't honor the reservation, though it shows up. Calling several times, and just given run around, and completely scammed out of a night, as well as eating a day I was supposed to be traveling. SCAM

This experience with OYO has been devastating and completely unacceptable.
My fiancée accidentally booked a room for the wrong date. She realized the mistake immediately and called within five minutes of booking to correct or cancel it. This was our very last money—we will have less than $20 tomorrow—and this booking was meant to keep us from being without a place to stay.
Despite calling right away, we were told no refund would be issued.
What makes this even worse is that the confirmation email clearly states “Free cancellation before the 24th at 9:00 AM.” We contacted them well within that window, yet OYO refused to honor their own written policy.
This isn’t just bad customer service—it’s cruel. A simple correction or refund would have prevented us from being left with nowhere to go. Instead, we were met with scripted responses and zero compassion.
Mistakes happen. Policies exist for a reason. Ignoring your own cancellation terms while taking money from people who are already struggling is not okay.
I strongly caution anyone considering booking with OYO: if anything goes wrong, even immediately, do not expect help or fairness—no matter what their email says.

The worst hotel experience I've ever had. I made a rerservation and when I showed up there were no rooms. I had to drive through the dark to find another hotel. Then, they dishonestly marked my reservation as "checked in" and "checked out." It has taken me 3 months to get a simple refund. Avoid.

Hired to photograph several of their properties and was never fully paid. They stopped all communication after receiving the photos.

OYO refused to refund my money from the dirty Victorian Inn in Whitesboro,TX..After looking at three rooms I made the decision to stay elsewhere. Nether the Victorian Inn nor OYO would refund my money. Beware!!!

this hotel needs to close DO NOT BOOK A ROOM YOU ARE CRAZY IF YOU DO NO ONE TO TALK TO THEY ARE FRAUD they never answer there phone they gave me a room with roaches peeling walls no air condition no hot water absolute disgusting the hotel is in a prime location were they take advantage BUT DO NOT BOOK THIS HOTEL customer service never answers there phone they don't care about there customers . they only take the money

Nasty - all locations