When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Or... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ordered bunk beds with a delivery date at least two days before I needed those. Got a notification before the delivery date saying they have been shipped for transport. After that nothing and did not... Vis mer
After a little problem with one of my 3 boxes not being delivered I rang customer service I got to speak to a lovely lady called Kate What an asset she is to Home Furniture She went above and... Vis mer
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The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..an... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Skrevet av virksomheten
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Kontaktopplysninger
Unit 1C, Guardian Road, NR5 8PF, Norwich, Storbritannia
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3,8
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Accidentally ordered a bed to be…
Accidentally ordered a bed to be delivered on the wrong day, customer service was very helpful with rearranging delivery for the next day.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Megan!
Thank you for taking the time to leave us a review.
We're glad our customer service team could help rearrange your delivery and make the process easier for you. It's great to hear everything was sorted quickly and smoothly!
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Great customer service
I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elminates a big worry as the furniture will now be taken to the room of choice in my home. No struggling up the stairs, on my own with large items. Wonderful customer service :-)
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Celia!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team was able to offer the premium delivery service and make you furniture experience stress-free. It's wonderful to know you're happy with the service and that it has made moving your items so much easier.
Your kind words about our customer service really mean a lot to us! If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
I want to express my gratitude to…
I want to express my gratitude to OwnFurniture for the wonderful experience during my first purchase with them. The delivery was incredibly fast, and they even placed it directly inside my home, which I truly appreciated. I felt very valued as a customer and was very impressed by their professionalism, reliability, and responsibility.
I would definitely recommend them to anyone looking for efficient and high-quality service.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Esmeralda!
Thank you for taking the time to leave us a review.
We're delighted to hear that your first experience with us was such a positive one and that the delivery and service met your expectations. It's great to know you felt valued as a customer and your kind words about our professionalism and reliability truly mean a lot to us.
Thank you for the recommendation, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Unbelievable service from start to…
Unbelievable service from start to finish. Was moving into a new home and the team were so quick to respond and organise everything I needed. They kept me updated with progress and I couldn’t have asked for a better service. Will definitely use them again :)
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Oliver!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team was able to support you during your move and keep everything running smoothly. It's great to know you felt well informed throughout and received the level of service you deserved.
We truly appreciate your kind words and look forward to helping you again in the future.
Best regards,
Own Furniture
Dresser return and refund - great experience
We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped us arrange a pick-up and a refund which was processed promptly. We really appreciated the communicative and transparent way in which the return and refund were handled.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi John!
Thank you for taking the time to leave us a review.
We're very sorry that your dresser arrived damaged, but we're delighted to hear that Katie was able to assist you promptly and make the return and refund process smooth and transparent.
We really appreciate your understanding and hope to have the opportunity to serve you again in the future under better circumstances.
Best regards,
Own Furniture
Brilliant company they resolved my…
Brilliant company they resolved my issue with no problem at all and very quickly. Will definitely use again. ⭐️⭐️⭐️⭐️⭐️
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hello!
Thank you for taking the time to leave us a wonderful review.
We're delighted to hear that your issue was resolved quickly and smoothly. We really appreciate your kind words and look forward to assisting you again in the future!
Best regards,
Own Furniture
The service was amazing 🤩
The service was amazing 🤩
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Wayne!
Thank you very much for taking the time to leave us a review.
We're thrilled to hear you had an amazing experience with our service! If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Brought a fold away table with chairs…
Brought a fold away table with chairs all compact. Perfect for my room. Happy customer
6. oktober 2025
Svar fra Own Furniture
Hi Emma!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your dining table and chairs are perfect for your room and that you're a happy customer!
We really appreciate you sharing your experience. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Delivery was on time and the product is…
Delivery was on time and the product is beautiful once assembled
6. oktober 2025
Svar fra Own Furniture
Hi Jennifer!
Thank you for taking the time to leave us a review.
We're so pleased to hear your delivery arrived on time and that you're happy with your product once assembled.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
I ordered a lovely tv stand at a great…
I ordered a lovely tv stand at a great price. It took about a week to arrive but when it did two parts were damaged, appeared like it had been dropped. I emailed customer service and Katie replied straight away and I had replacement parts delivered the next day. Katie and Will were very nice and accommodating and couldn’t be any more helpful. I will definitely keep Own Furniture in mind for any future furniture needs. Great service, great products.
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Karen,
Thank you for taking the time to leave us a review!
Thank you so much for your lovely feedback. We're glad to hear that Katie and Will were able to assist quickly and get your replacement parts to you without delay. It's wonderful to know you're happy with the service and the TV stand itself.
We truly appreciate your kind words and look forward to helping you with any future furniture needs!
Best regards,
Own Furniture
So I bought a shoe cabinet back in…
So I bought a shoe cabinet back in August now because I was still in the middle of decorating when it arrived I didn’t open it and just put it away not until last night I finally got it out only to realise that they had sent me a wrong colour
Now I got worried since I had this since August and I didnt think they will be able to do anything but I still emailed them and Katie the next day got back to me and said not a problem they will arrange to pick it up and do a straight swap I was very relieved and very pleased with the service
I highly recommend to shop here for your household
The quality is amazing so is the price
And the best customer service I have ever seen.
Amazing
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Tas,
Thank you for taking the time to leave us a review!
Thank you so much for your wonderful review. We're delighted to hear that Katie was able to assist quickly and that the swap was arranged smoothly. It's great to know you're happy with the quality, price and overall service.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Non other then a Fraud Company
Now they are start deleting my review. And they are not giving me any update on my furniture. Just keep saying will let you know when supplier comes back.
Everyone- please don’t buy from this company… whoever got their furniture on time they are just lucky..
remember, you can not be luck every time ..
These type of companies are just to get money of customers and fly…
I am frustrated now and had to ask to return the furniture, I hope I will get my money back on time before they disappear.
Editing here as reply to customer service is not available…
Yes refund has been processed. But this does not mean that you have good service. The entire process has been a very disappointing.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Ashish,
We're very sorry for the frustration caused. Our customer service team has arranged the collection of your furniture, which was completed today, and your refund has been actioned. Please allow 3 to 5 working days for the funds to appear in your original payment method.
We appreciate your patience and are glad the matter has now been resolved.
Best regards,
Own Furniture
The furniture I ordered is fantastic
The furniture I ordered is fantastic! One bedside table was missing some screws so I got in touch with the customer service team and Katie was super helpful and sent out the missing screws and they arrived a few days later 😊 thank you!
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Alice!
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with your furniture, and that Katie was able to assist quickly with the missing screws. It's wonderful to know everything arrived as needed, and we truly appreciate you taking the time to share your experience.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
So I recently made a large order from…
So I recently made a large order from own furniture, and Katie and will have been most helpful. I think the customer service is absolutely incredible and I can’t recommend the company enough. They provide high quality furniture at such a reasonable price.
Thankyou! I will 100% return in the near future.
Katie and will you are an asset to the company.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Georgia!
Thank you for taking the time to leave us a review.
We're thrilled to hear you're happy with your order and the quality of our furniture. It's wonderful to know that Katie and Will were able to assist you so well, they'll be delighted to hear your kind words.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Best regards,
Own Furniture
Excellent quality and customer service!
The quality of the furniture is amazing, right down to every little detail and the instructions were so easy to follow. Customer services are very kind and caring, and really helpful with my query. Kindness goes a long way, and I really appreciate that. It’s not often you deal with customer services and actually feel like they care, rather than just a call centre where it’s just a job, and they don’t really listen. Thank you ☺️
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Daphne!
Thank you for taking the time to leave us a review.
We're delighted to hear you're so pleased with the quality and attention to detail of your furniture, and that you found the instructions easy to follow.
It truly means a lot to know our customer service team made a positive difference and that you felt genuinely cared for. Your kind words are greatly appreciated!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Brilliant customer service
Brilliant customer service. Very kind, friendly and polite.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Eva!
Thank you for taking the time to leave us a review.
We're so pleased to hear you found our customer service team kind, friendly and polite. It's wonderful to know you had such a positive experience with our team!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
An amazing customer service Team 👏 👌 …
An amazing customer service Team 👏 👌 amazing products thanks
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Nico!
Thank you for taking the time to leave us a review.
We're so pleased to hear that you're happy with both our customer service team and our products. Your kind words truly mean a lot to us!
If you need anything in the future please do not hesitate to get in touch.
Best regards,
Own Furniture
I'm appalled at the quality of their…
I'm appalled at the quality of their furniture and customer service. I bought a flat pack chest of drawers from Own Furniture and they're unusable, despite being built correctly. I've had to buy another set from a different company. The drawers don't sit straight; they don't close or open properly, and fall out whenever they're even slightly opened. They're easily the poorest quality item I've ever bought, and they weren't especially cheap. I'm very disappointed. I've been in contact with the customer service team several times to request a collection and refund, and they're giving me every excuse not to do anything about it. I've sent multiple photos and videos showing how bad the drawers are, and I'm being palmed off time and time again. I'm seeking advice from the Chartered Trading Standards Institute and my bank, because I've clearly been ripped off by this scam company.
Re the response: the company ordered me to disassemble the drawers and have it boxed in order to send it back. I don't understand why they couldn't collect it built - now it's completely useless as, surprise surprise, it fell to pieces during disassembly. I'll probably now have to pay a professional to remove it anyway, so it's cost me more money. This company is a complete scam. AVOID. I'm still waiting for a solution more than 2 months on. They have not offered a solution and are being deliberately difficult.
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Amber,
Thank you for taking the time to leave us a review.
We're very sorry to hear about the frustration and disappointment this situation has caused. We want to reassure you that our customer service team are not making excuses, we are genuinely trying to offer helpful guidance and tips to resolve the issue for you.
At present, we are awaiting images of the chest of drawers boxed, sealed and ready for collection to ensure it can be safely transported, as the only image we currently have shows it in a laundry bag. Unfortunately, it isn't safe to send it through the courier network in that bag.
We are more than happy to arrange collection and a refund once the item is safely packaged. Heavy-duty bin bags or similar protective packaging can be used, and as soon as we receive confirmation with images, we can proceed with a collection and process your refund.
We appreciate your patience and understanding while we work to safely resolve this issue.
Update: To clarify, we do not require the item to be returned in its original packaging. You had mentioned in an email that you had boxes available at home following your house move, which is why we suggested using those. However, we have confirmed that as long as the item is suitably packaged and protected for a safe transit, we can arrange the collection without issue.
Best regards,
Own Furniture
The triple wardrobe,poor service,quality
The triple wardrobe we bought was damaged on delivery, the company said the photos we sent were not good enough. We got the delivery driver to take pictures so they had there pictures as well.The company were very unhelpful, the wardrobe poor quality, I WOULD NOT BUY ANYTHING FROM THIS COMPANY AGAIN.
4. september 2025
Svar fra Own Furniture
Hi Andrew!
Thank you for taking the time to leave us a review.
We're very sorry to hear about your experience and the frustration this has caused. Our supplier's technical review team reviewed the evidence provided but were unable to identify any fault with the product.
If you have any further evidence, please do contact our customer service team, as we are always happy to help investigate and work towards a resolution.
Best regards,
Own Furniture
Nightmare Avoid!!!
ORDER OF51338
Wardrobe arrived with multiple pieces damaged. Customer services organised replacements which took a week to come an 2 pieces are damaged again. Nightmare of an experience and would highly avoid this company, I’ll either have to wait for more replacements or look for a full refund depending what they say.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Own Furniture
Hi Nathan!
Thank you for taking the time to leave us a review.
We're very sorry to hear about your experience and the inconvenience this has caused. Our customer service team requested the replacement parts from the supplier on the same day the required parts were confirmed, but we do apologise for the delay in the supplier sending these out. Regrettably, this process can sometimes take a little longer.
We were not aware that the replacement parts have arrived damaged, and we're happy to look into this for you straight away. Please get in touch with our team so we can assist further and help resolve this as quickly as possible.
Best regards,
Own Furniture
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