Own Furniture Anmeldelser 1 080

I had a fantastic experience from start to finish.

Pre-sales Support:
Before purchasing, I spoke with an advisor named Will to clarify delivery options and ask about the new "Tessa" range. Since there is no showroom, we looked at the images together to check the line details. Will was incredibly patient and helpful.

Delivery:
I ordered the Tessa wardrobe and a 3+2 chest of drawers on 18th May, and they arrived on 21st May. The delivery driver, Nick, was brilliant. My road was blocked by an accident, so he went to another delivery and came back later once it cleared. I truly appreciated his kindness on a tough day.

Product & Packaging:
The long wardrobe boxes were stacked on smaller boxes, causing them to curve slightly. I mentioned to Nick that this can sometimes fracture side panels, but luckily, the internal packaging was excellent. Everything arrived in perfect condition with all parts included.

Assembly & Quality:
The instructions were easy to follow. The finished units look exactly like the pictures. The black lines are actually powder-coated painted grooves, which look premium and will last a long time.

Overall, I am highly impressed with the competitive pricing and top-tier service!

I have ordered wardrobe and bed side tables. They have advised that it will arrive on 11th. I have to call and chase to find out that order will be delayed and promised to call me. 2 weeks later no order or phone call but they have happily took my money. Very bad company and liars. AVOID!

I had never heard of or ordered from this company before. I bought a large wardrobe at a good price. It was delivered quickly and I was pleasantly surprised by the substantial nature and good quality of the wardrobe. Customer service is also excellent. Katie replies quickly and is extremely helpful.

Responding to Own Furniture’s delayed reply to my previous review.
They claim their Director “personally offered to inspect the item” to help resolve the issue. What a joke.
The Director conveniently offered to visit on every day except the one day I was actually available. I even tried rearranging my entire week to accommodate his schedule, only to then be told how difficult it would be for him due to the distance. His “solution”? Send someone else out — but I would have to PAY for the inspection of THEIR defective product.
To make matters worse, the Director insisted the cupboard was assembled incorrectly. However, the handyman who assembled it — someone who does this professionally almost every day — clearly stated there is something wrong with the cupboard itself because the parts do not align properly. The Director’s response was basically that the handyman doesn’t know how to assemble furniture, while also arrogantly claiming that Own Furniture’s machines “do not make errors.” I was told I can order parts for the cupboard, again, at my expense. They want money for everything and seem to think this is a resolution.
I raised a chargeback because Own Furniture left me with a defective cupboard that does not align or fit together properly. The quality is poor, cheap, and absolutely unacceptable. Instead of resolving the issue, Own Furniture then told my bank that I had “refused assistance,” which is completely false. I have everything documented in writing along with photographic evidence.
I am genuinely shocked by the dishonesty and lack of accountability from this company. After revisiting the reviews today, I can now see many other customers reporting similar experiences. Own Furniture seem more interested in taking people’s money than actually resolving legitimate customer complaints.
Avoid this company if you value customer service, honesty, or product quality. The responses they have left on the reviews are poor!

I ordered this chest of drawers and it was delivered in the set time frame but on arrival the screws were missing to attach the legs. I tried to phone the company on the day it was delivered no answer. After contacting them via email 3 times and being told they would organise for the screws to be sent by post. I was ignored in the end with no follow reply to my email. After paying £389.00 I expect the screws to complete my chest of drawer installation. Poor service, will not order anything from this company again.

Brilliant service! Received prompt and clear updates throughout, will certainly be buying from these guys again. Highly recommend.

What a fantastic company to deal with! Excellent communication throughout with regular order updates and a fantastic delivery service. I would definitely recommend and will be purchasing again.

Awful experience, zero stars needed. I purchased a wardrobe and selected the date of April 17th at checkout. I arranged for someone to be at my property all day and for the old one to be dismantled. The item never arrived.

I contacted the company via email and they responded Monday, they kept saying the courier company had a back log and my item was on the way. I in turn called FedEx personally and they told me they were awaiting my shipment. Will personally assured me my delivery would arrive on the 21st, and said the company isn’t responsible for the delay due to using a third party. This is false, when you buy a product and select a date your contract for that resides completely with the company you ordered from.

When i checked the tracking on the evening of the 20th I saw the item still said “label created” and that it was still not shipped. On the morning of the 21st I contacted FedEx and they said they were still awaiting the package. I then emailed my cancellation of this product and contacted my bank to initiate the refund process.

The company sent the package hours after this and Katie emailed me to tell me it was on the way and that if I refused the package I’d be charged £55. This is false information used to scare people into accepting a delivery. Under the consumer rights act once a company breaks the delivery contract you can cancel your item. You can also refuse the item at the door especially if they send it after you have cancelled.

The driver turned up and I simply told him this item is to be returned. He took the item and left. Katie then emailed me to tell me I would receive my full refund.

I will never recommend this company nor make any further purchases from them. Please learn your consumer rights if you’re planning on ordering from here. Or take your money to a reputable seller like Amazon or Argos.

Will never buy from them again. Bought a wardrobe and paid £199. It arrived ok but it had so many parts and pieces were not correct size and it said no drilling needed but we had to drill 50%. By the time we realised we were too far in to dismantle and return.

Very disappointing experience from start to finish. Our bed arrived with missing boxes, damaged parts and incomplete hardware, which meant we couldn’t assemble it. Over the following weeks we were repeatedly promised urgent replacements and next-day deliveries, but these either didn’t arrive or more parts turned out to be missing. This resulted in multiple handyman visits and extra costs, while our daughter was left sleeping on a mattress on the floor.

Communication was polite but ultimately ineffective — lots of apologies, but very little actually resolved. Each time we thought the issue was fixed, another problem appeared, including missing structural parts and even the wardrobe pole. After weeks of delays and inconvenience, we requested either a goodwill gesture or a return. This was refused, and we were told the item could not be returned because it had been assembled — despite us only assembling it after repeated delays to avoid further charges.

Overall, this has been a stressful and frustrating experience with poor quality control, slow resolution times and no meaningful customer care. I would not recommend based on this experience.

I wouldn’t even rate 1 star but I have no option but to click that.

I had an extremely disappointing experience with this company. I ordered a wardrobe worth over £250 which was marked as “delivered”, however when I returned home from work, it was nowhere to be found.

I contacted the company immediately, but instead of helping resolve the issue, they repeatedly asked me to provide a crime reference number. I reported this as requested, only to be told by the crime team that this situation is a civil matter under the Consumer Rights Act, not a police issue meaning they cannot issue a crime reference number.

I passed this information back to the company, yet they continue to ignore what I’ve provided and keep asking for the same thing, rather than taking responsibility or offering a resolution. I’ve now been left out of pocket with no product and no refund.

As a result, I’ve had to purchase a replacement wardrobe elsewhere, where the service, delivery, and communication were all handled professionally something this company has completely failed at.

Very poor customer service, lack of accountability, and no effort to resolve a genuine issue. I would strongly advise others to avoid.

I phoned to make sure the cabinet I wanted was in stock and was assured it was. I ordered and paid. Received a confirmation e mail but after 5 days still no information about delivery. During this time I phoned the store and was assured delivery would be by the end of the week or beginning of next week. During this time I sent an online message on your site (no reply) also, an e mail (no reply). Today 3rd phone call I was told the one cabinet at the warehouse was damaged and it would be 7_8 weeks before one was back in. Dreadful customer service. I would not use them again.

Excellent experience. Lots of updates along the way and communication with customer service was fantastic. Speedy resolution of a problem I had after assembly too so zero complaints.

You need to stop using fedx have had no update and still wait bring back shops sick of companie take money then thinking your time means nothing easy to phob you off on line was going to buy the matching waredorbe not now ivery poor next day means next day not when you feel like and it all someone else fault would give you 0 star

Excellent service from this company, from placing the order to delivery. I was kept up to date by email and knew exactly when to expect my furniture. I was so impressed with my first order that I placed a second a week later. There was a slight issue with one part but this was speedily resolved to my complete satisfaction. I have no hesitation in recommending this company and have already done so.

We received excellent customer service from start to finish. Quality of the furniture is outstanding and such good value. Very quick delivery and delivery time was true to what was estimated, no long wait from when the item was ordered. Great communication and very quick to reply to messages. Would not hesitate to use again in the future.

Bought the Highbury 3 Door Triple Wardrobe, excellent purchase, great delivery easy to follow instructions to assemble loads of space would highly recommend buying and dealing with this company.

I ordered a wardrobe that was scratched upon arrival. I contacted customer service and Katie went above and beyond to get me a partial refund for the damage or a replacement of the parts that were damaged. Katie kept in contact with me through out the refund process to ensure there was a favourable outcome to my order. Thank you Katie for a great customer service experience.

Amazing customer service from Katie in particular who went above and beyond to ensure our item was delivered on time. Would highly recommend the company

Appalling quality product, late delivery, total disregard for customer do not touch with a bargepole