Lamp came in undamaged package but there was a tilt that is noticeable. I sent a detailed message to customer service right away with images. NO RESPONSE and no notice their server rejected my message... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered a lamp with glass globes, and when the product arrived, the globes were plastic. I tried to contact customer service half a dozen times and no one ever responded to me. I paid a lot of money... Vis mer
Never received the full order. Still missing the sconce outer fixtures. Worthless light fixtures at this point. Poor communication from the team.
Packaging for international shipping was a big miss. My bag arrived damaged and two of the boxes (without padding) were also smashed. Contents seem to be ok, but will not be able to hook up and test f... Vis mer
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Stay away
Stay away, it’s a scam. Ordered the Aven lamp 5 weeks ago and still haven’t received. No communication. Disputing credit card charge.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Outlight
Christopher, we are sorry for the delay and lack of communication. A fulfillment-partner transition paused carrier pickups and desynchronized tracking; a support-inbox issue slowed responses. These issues are resolved, and we are clearing the backlog.
Please email info@outlight.us with your order number; we will finalize a remedy within 24 hours through expedited delivery or a full refund. We apologize again for the disruption and thank you for your patience.
Horrible customer service
Horrible customer service. No installation instructions provided.
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Outlight
We are sorry you did not receive installation instructions. The support-inbox incident during our fulfillment transition caused misses in outgoing messages—our responsibility.
Email info@outlight.us with your order number and we will send the installation PDF immediately (and a hardware checklist if needed) or arrange a prepaid return. We apologize for the inconvenience and appreciate the chance to correct it promptly.
Ordered an Avern light 9 weeks ago and…
Ordered an Avern light 9 weeks ago and keep on getting the runaround as to where it is. First they claimed it was a supply chain issue, now they provided tracking from UPS, 10 days ago. UPS has not received the package.
This is shaping up to be a scam.
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Outlight
We are sorry for the 9-week delay and mixed updates. The warehouse-platform migration paused pickups and left tracking without scans; a support-inbox issue delayed responses. Both are now fixed.
Email info@outlight.us with your order number; we will resolve within 24 hours via upgraded shipment or a full refund. We apologize again for the experience and appreciate your patience.
I have been emailing and no response
I have been emailing and no response. My order seems to be in an abyss somewhere and cannot track. There is no phone no to call. I can't imagine if there is a problem what their easy return policy will look like.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Outlight
Donna, we are sorry for the lack of response and unclear tracking. A fulfillment-partner transition paused handoffs and disrupted tracking visibility; a support-inbox issue delayed emails; both are resolved.
Please email info@outlight.us with your order number and we will provide an immediate resolution—expedited shipment or full refund. Returns are prepaid if needed. We apologize for the inconvenience and thank you for your patience.
So far, so good...
So far, so good. After several attempts, I did finally receive a response from Outlight. They estimate from 4 to 6 weeks for delivery of their "Aven" lamp. Obviously, the product is made in China, and I expect that most of the long delivery time is down to customs and supply chain issues. So we'll see—but they did respond to email.
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Outlight
Adam, thank you for your patience. We are stabilizing after a fulfillment-system change that paused pickups and slowed responses; operations have resumed.
If you email info@outlight.us with your order number, we will monitor your shipment and provide proactive updates as it moves through the carrier. We appreciate your understanding and apologize again for the delay.
Zero customer service
Zero customer service. Not poor or bad, but completely non-existent.
I ordered an Aven floor lamp, my card was charged. A month later, no light and no communication. I sent 3 emails to the customer service email on their website (I’m not allowed by Trust Pilot to post it here) and received zero responses.
Yes I’ve checked my Junk folder.
I will be disputing the charge on my card. Don’t do business with these people. They will just waste your time.
*UPDATE October 13, 2025*
I still have no lamp and the only way Outlight has communicated to me is through their response to my review that they just posted to Trustpilot.
They haven’t attempted to contact me to resolve the TWO MONTH issue, but as you can see here they want me to reach out to them. How about they reach out to me and all of their customers that they haven’t delivered to in over two months?
Totally fake customer service!
No lamp.
Oh, and they asked Trustpilot to review my post here as “Defamatory”! Pretty nervy for a company to go to such lengths to silence a customer with a complaint while doing nothing to actually fix the problem that has now been going on for OVER TWO MONTHS!
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Outlight
Kelly, we are sorry for the lack of response and the delay. A fulfillment-partner migration paused carrier pickups and disrupted tracking, and a support-inbox incident delayed replies; both are now resolved.
Please email info@outlight.us with your order number and a brief summary; we will resolve within 24 hours with either expedited shipment or a full refund. We apologize for the inconvenience and appreciate your patience.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.