My first order was dispatched on the 1st October. So, my second subscription would have came on the end of October. I emailed on the 20th to cancel subscription on the 21st October. However, my card... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really impressed with Oslo Skin Lab collagen so far. It’s easy to use, completely tasteless, and I’ve started to notice my skin looking smoother and more hydrated. Customer service is excellent, easy... Vis mer
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Amazing product, I’ve noticed a serious improvement in my skin. It’s firmer & plumper & my neck has lost the crepey look it was staring to get! Customer service is also fantastic. I called when I real... Vis mer
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Excellent customer service. I initially stopped my subscription due to expense but after 3 months i noticed my skin glowing and looking smoother and my nails stronger and growing faster. For that reas... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We believe in a holistic approach to achieving the best possible skin quality. This means using products that build up and care for the skin - both from the outside and from within.
Kontaktopplysninger
c/o Qualitycall Centre Ltd 7a High Street, Gosport, Hampshire, PO12 1BX, United Kingdom, PO12 1BX, Gosport, Storbritannia
- +4401908348810
- customerservice@osloskinlab.co.uk
- osloskinlab.co.uk
Try The Solution™ with 60% off
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Excellent Customer Service and Support
Excellent customer service and support. I have lost my job and was going to have to cancel my subscription, however they gave me one month at a reduced price and stalled my subscription for 2 months until I get back on my feet.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Dear Jools, Thank you very much for your kind review. We’re truly glad to hear that our customer service was able to support you and find a flexible solution that worked for you.
We always aim to meet our customers with understanding and care, and it means a lot to know that this was your experience. We wish you all the best moving forward and hope things turn around quickly for you.
Have a beautiful day, Katarina
Poor customer service
It’s really difficult to manage subscriptions. Communication and reliability is poor. So many decent quality collagen products out there, don’t waste your time with one that cares very little for their customers ….
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Dear Celia, Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left with this impression. We do not agree with the statement that we don’t care about our customers – quite the opposite. Our customer service team is available five days a week, both by phone and email, and we always aim to provide clear and helpful communication.
It’s also unfortunate to see such a negative review when, in this case, the issues raised were based on a misunderstanding. Without going into any personal details, we can confirm that we responded to your enquiries, clarified the situation, and confirmed the cancellation of further deliveries exactly as requested.
We understand that misunderstandings can occur, but we feel this comment does not fully reflect the support that was given. Nevertheless, we appreciate your feedback.
Have a beautiful day, Katarina
a slight improvement
I am beginning my 3rd month of the treatment. I am seeing a small difference in the texture of my skin. You say that most notice an improvement after 4 months. I shall let you know then.
22. november 2025
Svar fra Oslo Skin Lab UK
Dear Carole, Thank you so much for sharing your experience so far. It’s great to hear that you’re already noticing a small improvement. As you mentioned, many customers report more visible results around the four-month mark, so we’re happy you’re giving the product the time it needs.
We truly appreciate that you’ll keep us updated — we look forward to hearing how things develop for you.
If you have any questions along the way, please don’t hesitate to get in touch.
Have a beautiful day, Katarina
Excessive packaging
I’m sure it’s a good enough collagen. The packaging tho ! The box is beautiful, the whole thing is a delight but each individual sachet is stacked inside a box, inside a sleeve. It just screams that it’s style over substance and I’ve written to cancel.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Dear Rhona, Thank you for your honest feedback. We’re glad you appreciate the quality of the collagen itself. We respect your opinion and understand that packaging preferences can vary. Many of our customers, however, really enjoy the design and presentation of our sachets. We appreciate your feedback and will keep it in mind as we continue to improve our products.
Have a beautiful day, Katarina
Wouldn’t be without Oslo The Solution
I’ve been taking Oslo The Solution collagen for about six months now, and I can honestly say my skin has never felt better. Normally in November, my skin would be dry and flaky, but this year it’s smooth, soft, and supple. I regularly get compliments about how healthy my skin looks and I truly believe it’s all thanks to Oslo!
I also love that it’s completely tasteless and so easy to take, which makes it simple to stick with every day. It’s definitely become a must have in my routine, and I don’t plan on stopping anytime soon. The longer you take it, the better the results are, so I’m excited to see more benefits to my skin over time.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Dear Jayne, Thank you so much for sharing your experience! We’re thrilled to hear that The Solution has made such a noticeable difference for your skin and that it fits so easily into your daily routine. Your feedback is incredibly motivating, and we love knowing our product is helping you feel confident and glowing. We can’t wait for you to see even more benefits as you continue your journey with us!
Have a beautiful day, Katarina
Beautiful Hydrated Complexion
I have been taking your Oslo supplement for about a month or so. My skin is in tip top condition.
Also it seems to have calmed my eczema a lot behind my ears and scalp.
It is an excellent supplement.
30. oktober 2025
Svar fra Oslo Skin Lab UK
Dear Paulette, Thank you so much for your lovely feedback — we’re delighted to hear that you’ve experienced such great results with The Solution!
We did notice that you rated us with just one star, and we’re guessing this might have been a mistake, as it sounds like you’re very happy with the product. You’re more than welcome to update the number of stars so it better reflects your experience and gives a true picture.
Once again, we’re genuinely thrilled to know that The Solution is adding real value to your everyday life.
Have a beautiful day, Katarina
Seeing results
I love this product as I am beginning to see results in terms of fine lines. We all show signs of age as we get older and this product definitely has improved my skin. Also I swear my nails are stronger too . ☺️
17. oktober 2025
Svar fra Oslo Skin Lab UK
Dear Lesley, Thank you so much for your wonderful feedback! We’re so happy to hear that you’re noticing effects on both your skin and nails.
Have a beautiful day, Katarina
My fine lines are becoming finer
My fine lines are becoming finer. I am glad I have given Oslo Skin Lab a chance. You can add it to anything as collagen has no particular taste.
3. oktober 2025
Svar fra Oslo Skin Lab UK
Dear Jana, That’s wonderful to hear! We’re thrilled that The Solution is making a noticeable difference for you. It’s great that you find it easy to incorporate into your routine.
Have a beautiful day, Katarina
Best collagen supplement I’ve had
My nails have never grown so quick, my hair has stopped falling out and my cellulite is definitely reducing. But was dubious at first but can honestly say best collagen supplement I’ve had please give it a go but you do need to be on it at least 2 months to see the effects xx
3. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Dear Kerry, Thank you so much for sharing your experience! We’re thrilled to hear that you’re noticing such positive results with The Solution. You’re absolutely right—consistency is key, and giving it at least two months really helps to see the full benefits. We truly appreciate your recommendation and hope you continue to enjoy the results!
Have a beautiful day, Katarina
It's so easy to take every day
It's so easy to take every day - I add it to my yogurt.
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Dear Charlotte, We’re very pleased that you find your routine simple—that’s exactly what we aim for: effective and convenient. We hope you feel that The Solution adds a glow to your skin.
Have a beautiful day, Katarina
Pleased with Oslo Collagen
I have been using the product for three months now and can really see the benefits. My hair has started to shine and my skin is glowing. What I like most is that it has no flavour or taste, so I can drink it just like pure water, knowing there’s so much goodness behind the scenes. I will definitely continue using the Oslo Collagen.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re noticing such positive results, and that you enjoy the sachets. It’s fantastic to know that The Solution has become a part of your routine and is making a difference for you.
Have a beautiful day!
Best regards, Katarina
I am.so disappointed having purchased…
I am.so disappointed having purchased this last month I paid approximately £26 foe my first box assuming that was always going to be case , subscription being that price and my delivery arrives yesterday a massive £48 was taken, leaving me with very little for a week until I get my nhs wage , this was pure luxury for me , having looking my hair with menopause I thought and hoped thus would certainly help. Especially with major stars advertising it whom I trust implicitly. Now I am to wait 45 days for a response it's a disgrace
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Thank you for sharing your experience. We are very sorry to hear about your disappointment and completely understand how frustrating this must have felt. The price of your first box was a special reduced rate as part of a campaign, while the price of your second delivery reflects the regular membership rate, which is clearly shown at the time of order.
We also wanted to clarify that we are unsure what you mean by having to wait 45 days. Our customer service team is open Monday–Friday, and we respond to all calls, while emails are normally handled within 2 working days. We never want our customers to feel confused about pricing or support, as your satisfaction is very important to us.
If you would like to discuss this further, please don’t hesitate to call us on 01908 348 810 (Mon–Fri, 7:30 am–3:30 pm) or email us at customerservice@osloskinlab.co.uk. We’re here to help.
Have a beautiful day!
Best regards, Katarina
Poor customer service
Initially I was delighted with the product but it doesn’t dissolve completely in cold drinks (sort of clumps together) and after 3 months of using it I haven’t seen any significant changes. I was going to continue with it but have recently been made redundant and can no longer afford it. I tried to ring the company but couldn’t get through, so I sent them an email explaining my circumstances and asked them to advise me. No one replied, what am I supposed to do next?
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
We’re glad you initially enjoyed the product! Regarding the clumping, we recommend mixing it with any non-carbonated drink of your choice, letting it sit for a minute, and then stirring again—it should dissolve much better this way.
Our phone lines are open Monday to Friday, and we respond to all emails within 2 business days. We haven’t been able to locate any email from you in our system. Please give us a call at +44 1908 348 810 (Mon–Fri, 7:30 am–3:30 pm) or email us at customerservice@osloskinlab.co.uk
so we can assist you further.
Have a beautiful day!
Best regards, Katarina
This Company is very deceitful
This Company is very deceitful and certainly cannot be TRUSTED 😡😡
I assume they want me to be a long term customer, if so, then why cheat by signing me up to a monthly subscription when I didn’t know I had ? Yes, no doubt it is in the small print, but why don’t you emphasise your trickery more clearly ?
I will NEVER re-order after the subscription period has ended.
You may have taken £200 from by your deceitful tactics but that is all you will get, and I will advise everyone that I know not to order with you.
Company’s like you need to be struck off for their sneaky tactics.
Do your twisted brains not realise that you will loose customers in this way.
You are an absolute disgrace to you industry.
I hope your business fails very soon !
Good riddance . 😡😡😡
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Thank you for feedback. We are truly sorry to hear about your disappointment and frustration. Please know that our subscription model is never intended to mislead – it is clearly stated during the ordering process, and it is not something we want or try to hide, as our entire business concept is based on smooth, uninterrupted deliveries. You mention that you have paid over £200, which indicates that you have received at least four deliveries, so we are unsure why you did not contact us directly when you received your second delivery if there was a misunderstanding regarding the subscription. We have no binding periods, so if you do not wish to continue, a simple email or phone call is enough, and we will stop the deliveries.
If you would like, our customer service team will be more than happy to review your case and assist you with your subscription so that you feel fully supported. Please call us if you wish. The phone number is 01908 348 810. Your trust matters deeply to us, and we sincerely regret that your experience has left you feeling this way.
Have a beautiful day!
Best regards, Katarina
I’m 83 years old and the skin on my…
I’m 83 years old and the skin on my arms was becoming scaly
This along with my face has improved so much so that friends have commented
I will continue with the product and wonder what it can do for me
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Thank you so much for your lovely feedback! It’s inspiring to hear that you’ve noticed such an improvement in your skin and that others are commenting on the results as well. We’re delighted that The Solution has made such a difference for you.
Have a beautiful day!
Best regards, Katarina
Great!
I started on the solution just to see what it was like but not really thinking anything would change. Out of all the different things I’ve tried over the years (I’m 52), I really think this works. I haven’t seen a huge difference in skin tone, but my body has stopped aching (even my frozen shoulder), and I just feel better all round. So, thank you!
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Thank you for sharing your experience! It’s wonderful to hear that The Solution has made such a positive difference for you. Everyone’s results can vary, and we’re so pleased you’ve found something that truly works for you after trying many options.
Have a beautiful day!
Best regards, Katarina
Very good colleges in easy sachets
Very good colleges in easy sachets. My skin feels more healthy and hydrated.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Thank you so much for your kind feedback! We’re delighted to hear that you enjoy the convenient sachets and that you’re already noticing your skin feeling better. Your experience means a lot to us.
Have a beautiful day!
Best regards, Katarina
Do not use
I want a refund been robbed by being unaware duped into expensive overpriced subscription. You owe me £48 I still waiting for replies to emails
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Hi Barbara, we’re sorry to hear you feel this way. Our team is here to support you and can be reached by phone Monday–Friday, 8:30am–4:30pm, or by email. We always aim to respond within two working days. If you haven’t yet had a reply, please try contacting us again so that we can look into your request as quickly as possible.
Have a beautiful day!
Best regards, Katarina
Poor customer service
Have sent 2 emails to cancel subscription and still don't have confirmation that it's been done. Customer service lets this company down
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Hi Laura, thank you for your review. Our customer service team can be reached by phone Monday to Friday between 8:30am and 4:30pm, or by email. We aim to reply to all emails within two working days. If you haven’t received a confirmation yet, please contact us again and we’ll be happy to assist you further.
Have a beautiful day!
Best regards, Katarina
Trying to contact them to cancel my…
Trying to contact them to cancel my subscription and nothing and now they have taken £48 out my account. Poor website and customer service. Phone number just cuts out and no options online to cancel.
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Oslo Skin Lab UK
Hi Suzanne, we’re very sorry to hear about your experience. That’s certainly not the service we want to provide. We don’t have any binding periods on our subscriptions, so cancelling with us is no problem — it can be done via both email and phone. Our customer service team is available by phone Monday to Friday from 8:30am to 4:30pm, and you can also reach us by email. We aim to respond to all emails within two working days. If you still have any questions or concerns regarding your cancelation, please don’t hesitate to get in touch with us again and we’ll be happy to assist you.
Have a beautiful day!
Best regards, Katarina
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.