Ortorex Anmeldelser 

Extremely poor-quality orthopaedic products at prices at least 10 times higher than elsewhere. Very high return costs as well. Think twice before ordering from this store. Based on my experience, I definitely do not recommend it. It feels like a scam.

An extremely unpleasant experience – Paid order and a total lack of communication! I placed an order on the Ortorex.ro website for an anti-hemorrhoid cushion for my mother, who is bedridden and urgently needed it. I paid the full amount by card back on August 16, 2026. Unfortunately, since then, I have received absolutely no updates regarding the delivery. I sent multiple emails and tried contacting them by phone countless times, but only an automated system answers the listed number. Customer service is non-existent, and they completely ignore messages. It is unacceptable to take advantage of people's medical emergencies, collect their money, and then disappear. I advise everyone to AVOID this site if you don't want to lose your money and time! I will contact my bank directly to initiate a chargeback and reach out to the European Consumer Centre to recover my money.

Dupa domeniul site-ului, .RO, pare o firma romaneasca. In realitate, nu e. Sediul il au in Cipru iar daca vrei sa faci un retur, trebuie sa il trimiti in Slovacia. Nu stiu insa de unde se livreaza produsele, dar de oriunde ar fi, trebuie sa fie foarte departe, pentru dupa 7 zile lucratoare de la plasarea unei comenzi, aceasta avea in continuare statusul "Ridicam in curand coletul de la expeditor.".

Despre experienta mea cu ei:
13 august: am facut comanda.
15 august: i-am anuntat ca doresc sa fie anulata.
15 august: mi-au raspuns ca comanda se poate anula in primele 24 de ore de la plasare.
25 august: comanda era in continuare cu statusul "Ridicam in curand coletul de la expeditor.", motiv pentru care le-am scris din nou si le-am zis sa nu o mai trimita, pentru ca o voi refuza.
25 august: mi-au raspuns ca "Dorim să vă aducem la cunoștință o clarificare importantă privind politica noastră de livrare și returnare: refuzarea primirii coletului la curier nu este echivalentă cu o procedură de returnare validă și nu dă dreptul la rambursarea banilor.".

Adica, desi ii informasem de 2 ori pana in acel moment ca nu mai doresc comanda si desi refuzul unui colet e o practica valida in urma careia, conform procedurii firmei de curierat prin care au ales sa il trimita, coletul se intoarce inapoi la expeditor, ei imi zic ca nu imi mai returneaza banii.

In aceeasi zi, pe 25 august, le-am raspuns la email si, printre altele, le-am cerut sa imi explice in baza carei prevederi legale au dreptul sa nu imi returneze banii daca refuz primirea coletului.

Nu am primit niciun raspuns pana acum, dar vad ca statusul comenzii s-a schimbat in "Coletul este in drum spre depozitul nostru local."
Nu am de gand sa accept coletul. O sa vad cum voi face sa imi recuperez si banii.

Nu o sa mai cumpar niciodata de pe ortorex.ro si la fel te sfatuiesc si pe tine.

Besides the long delivery, I also received some shoes with deffect on the inside. One shue is not weareable. I wanted to return them but after they told me to send them a video and images, which i've sent, they did tot respond to my email or phone calls regarding the return and refund. I strongly to not recommed this platform. I am still waiting for a reply after 3 months

Am facut o comanda pentru o pereche de pantofi alergare in data de 13 februarie 2026. A trecut aproape o luna si nu am primit comanda. Greseala mea este ca am platit in avans cu cardul.

DO NOT ORDER FROM THIS COMPANY!

It is impossible to return the item, they do not respond and stall the process and then give you an "offer" of only 40% back.

"We are sorry that the item did not quite suit you. We apologise for the inconvenience.
We would like to offer you a partial refund of 40% of your purchase price, and you may keep the item."

Scammers.

I buy from ortorex.ro shock-absorbing leather insoles for shoes . Its smell like cat pee , it's a cheap chinese product build from cellulose or cork like, no way leather . You cannot make account on the website to make a return inquiry , on the phone answer a machine . You cannot pay on delivery , only in advance . It is a 90% scam website with a good looking home page . A lot of good reviews from customers :)))) but you don't have any option when you buy or after to make a review .

they are stealing your bank card info and try to make purchases with your card

This is not a company. It’s just the website in Poland. I ordered a pillow which never arrived. I wrote a lot of emails, but no one answered. The money is gone anyway.

Calitate si confort, exact de ce aveam nevoie urgenta pentru recuperare

I ordered a pair of shoes advertised as "leather," but they turned out to be synthetic. I later found the exact same item on Temu for a fraction of the price.
The sizing chart is inaccurate, and the shoes are too big.
They ship from China — it took 12 days to arrive.
Worst of all, the product doesn’t match the description, and now I’m expected to pay for return shipping per their policy. Completely dishonest.

Site arnaque, j'ai commandé taille 22 ils ont
livré taille 16!Pas de réponses aux mails service client inexistant je vais déposer plaintes

Do not order from this site or any similar site from your country. They are scammers. Your rights mean nothing for them. You will lose money and time writing emails to them or complain to European Consumer Centre