Das Gerät bewirkt bei Nagelpilz nichts! Es macht einen äußerst billigen Eindruck und das Blaulicht kann gegen Nagelpilz nichts ausrichten. Es ist gnadenlos überteuert, Rücksendung muss nach China erfo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Vor einem Kauf bei Ohrtoback muss dringend gewarnt werden. Wenn sich das Gerät beim Lesen der Gebrauchsanleitung nicht verwenden lässt, ist ein Widerruf zwar möglich, aber das Ding muss nach China teu... Vis mer
Das ist Betrug. Ware funktioniert nicht! Rückgabe nicht möglich. Inkasso firma tritt sofort trotz wiederruf auf den Plan ohne Anschrift ohne Telefonnummer etc. Werde Anzeige erstatten. Hätte ich mal v... Vis mer
Wie soll sich ein Unternehmen verbessern, dass mit dubiosen Praktiken seine Umsätze macht, dafür wäre meines Erachtens Ehrlichkeit notwendig und die fehlt hier gänzlich, Lieferzeit, Kontaktaufnahme un... Vis mer
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633 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Vorsicht
Hallo, bitte Vorsicht, die Rücksendungen gehen nur nach China, Guangdong. Kostenpunkt mit Nachweis 48,--€.
Das steht in keiner Relation zum Kaufpreis.
18. juni 2025
Anmeldelse skrevet uten oppfordring
I would give it a zero if I could
I would give it a zero if I could. Crappy product. Not really a money back guarantee when it costs $45 to send it back to China. Definitely doesn’t appear to be a Chinese site. When you try to return, they make it so complicated. Offer you 30% back or you can return and pay and outrageous amount to return. 10/10 DONT recommend. This company is trash!
2. juni 2025
Anmeldelse skrevet uten oppfordring
Alles sehr dubios und unseriös!
Orthoback tritt als deutsche Firma auf und dann ist auf einmal die Firma in China. Ich kann nur vor dieser Firma warnen!. Bestellungen werden falsch aufgenommen. Produkte dann mehrfach verschickt. Auf widerruf wird nicht reagiert. Keine Antworten über die Service Mail. Für Rücksendung nach China kein Rücksendelabel. Ich bin total enttäuscht! Kauft nicht bei dieser Firma!
13. juni 2025
Anmeldelse skrevet uten oppfordring
Schrott auf ganzer Linie
Schrott auf ganzer Linie
P.S.
Den Support habe ich kontaktiert, dort werde ich mit den Worten abgewimmelt, och kann das Ding ja gerne zurückschicken nach China 🤣
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Mr. Beuchert,
We’re sorry to hear that you were disappointed with your experience. Your feedback is important, and we’d appreciate the opportunity to understand what specifically didn’t meet your expectations.
Please feel free to contact us at support@orthoback.com with your order number so we can look into this and try to make things right.
Kind regards,
Customer Support Team
Orthoback UK
Bekomme Ware
Bekomme Ware, obwohl nicht bestellt wurde. Was ist das den. Geht Postwendend zurück. Das beste, ich bekomme es gleich 3x 🤔. Werde diese Seite sperren, wenn ich da nur rein schaue und dann kommt des, schon komisch. Ohne Worte.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Anette,
We’re very sorry to hear that you received a shipment you did not order. We understand how concerning and frustrating this situation must be — especially if you received multiple packages unexpectedly.
This is absolutely not how our ordering process is intended to function. Please contact us immediately at support@orthoback.com with your full name and any tracking or package details so we can investigate the matter and ensure no further issues occur.
We take reports like this very seriously and want to resolve this as quickly and transparently as possible.
Kind regards,
Customer Support Team
Orthoback UK
Verletzung am Fuß durch vorstehende…
Verletzung am Fuß durch vorstehende Kanten.
Rücknahme 90 Tage zugesagt.
Rücklieferung nur nach China.
Mahnungs-Bombardement.
Das ist eine unseriöse Firma.
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Mr. Haase,
We are very sorry to hear that you experienced discomfort or injury from one of our products — and we sincerely hope you are recovering well. Your health and safety are extremely important to us.
We also regret the confusion surrounding our return policy. While we offer a 90-day satisfaction guarantee, we understand that international return shipping creates challenges that can feel unfair to the customer. Additionally, receiving repeated reminders despite return attempts is unacceptable, and we will investigate this immediately.
Please contact us at support@orthoback.com with your order number and return details so we can review your case as a priority and work toward a fair resolution.
Thank you for your honest feedback — we are using it to improve.
Kind regards,
Customer Support Team
Orthoback UK
Lichtbehandlung gegen Nagelpilz/ Achtung Betrug !
Ich habe leider bei ein Gerät zur Behandlung von Nagelpilz gekauft. War der Annahme, es handelt sich um eine Deutsche Firma, auf der Werbung ist auch ein deutsches Logo. Die e-mail Adresse lässt dies auch vermuten. Leider wurde der Nagelstift gleich zusätzlich 6x auf die Rechnung gesetzt. Daraufhin wollte ich alles stornieren. Laut Bedingung nicht möglich. Ich solle erst bezahlen( Ware war noch gar nicht vor Ort) und dann zurück nach China senden! Erst nach 14 Tagen traf die Ware ein.
Bitte lasst die Finger von dieser Firma -völlig unseriös !!! Bestellnummer: 389144
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Ms. Tuch,
We sincerely apologize for the frustration and confusion surrounding your order. We understand how upsetting it must be to receive unexpected items, face difficulties with cancellation, and be asked to cover international return shipping — especially when the order hasn’t yet arrived.
We also regret that our branding led to the impression that we are a German-based company. While we do serve EU customers, our fulfillment and return logistics are handled internationally. That said, your concerns about the extra items and delayed delivery are absolutely valid and should have been addressed more clearly from the beginning.
Please contact us at support@orthoback.com with your order number (#389144) and a copy of the invoice. We will review the case in detail and do our best to offer a fair resolution.
Thank you for bringing this to our attention — we are committed to improving based on your feedback.
Kind regards,
Customer Support Team
Orthoback UK
Hände weg von dieser Betrugsfirma.
Hände weg von dieser Betrugsfirma.
Mein Mann sollte eine Bestellung aufgegeben haben. Er ist bettlägerig geistig und körperlich nicht dazu in der Lage. Wir haben nichts erhalten ausser Rechnungen Mahnungen und nun gar Inkassoandrohungen.
Erstatte Strafanzeige.
7. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Ms. Thomae,
We are truly sorry to hear about your situation and take your message extremely seriously. If your husband did not place an order and is unable to do so, this may be a case of mistaken identity or unauthorized use of personal information — and we want to assist immediately.
Please contact us urgently at support@orthoback.com with any invoice numbers or communication you've received so we can stop further contact, investigate internally, and prevent any inappropriate billing or escalation.
We assure you that we do not knowingly pursue false claims and are committed to resolving this matter with the utmost sensitivity and care.
Kind regards,
Customer Support Team
Orthoback UK
Hände weg von Orthoback!
Wenn es möglich wäre, Minussterne zu vergeben, würde ich dies tun: Betrifft Kauf von Mykomed
Rücksendung auf eigene Kosten nach China.
Kulanzangebot 35 % Preisnachlaß - nahm ich an.
Die Buchhaltung hat mir seither 3 Mahnungen für die bereits bezahlte Rechnung geschickt.
Die Erklärung des Gerätes ist mangelhaft.
Auf Ersuchen um eine Erklärung an das Hilfecenter keine Antwort bisher. Keine telefonische Erreichbarkeit!!
Erika Eggartner, Österreich
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Ms. Eggartner,
We’re very sorry to hear about your experience and deeply regret the confusion and frustration you’ve encountered — particularly regarding the repeated payment reminders, lack of response, and difficulty accessing proper product information.
You should not be receiving further reminders if payment was already made, and we sincerely apologize for any distress caused by this oversight. We also take your feedback about the product instructions and our communication delay very seriously.
Please contact us at support@orthoback.com with your payment proof and order number so we can resolve this billing issue immediately and provide any product guidance you may still need.
Thank you for your patience — we’re committed to making this right.
Kind regards,
Customer Support Team
Orthoback UK
Very slow shipping, wrong size
Very slow shipping. Ordered men's size 13 with is a 48 according to the insole provided. Received a size 12/ 46. Shoes look nice but are very cheaply made.
I've read the required shipping cost back to China. It's not worth spending any extra money. Please check out a more reliable company.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Carolyn,
We sincerely apologize for the slow delivery and the sizing error you experienced. Receiving the wrong size is frustrating, especially when return costs are high — and we completely understand your decision.
While we’re glad you found the shoes visually appealing, we regret that the overall quality didn’t meet your expectations. Please contact us at support@orthoback.com with your order number so we can review your case and work toward a fair resolution.
Your feedback is important and helps us improve our shipping accuracy and customer experience moving forward.
Kind regards,
Customer Support Team
Orthoback UK
Finger weg von dieser Betrüger Firma.
Finger weg von dieser Betrüger Firma.
Ich habe eine Rechnung über 4 Nagelpils Geräte
bekommen, obwohl ich nicht bestellt, und auch nichts erhalten habe.
Auf meine Reklamation wurde mir 1 Gerät geschickt,
dieses habe ich sofort bezahlt, aber die Mahnungen werden trotzdem nicht storniert, mit der Begründung es wäre keine Zahlung angekommen, obwohl ich an die angegebene Bankverrbindung mit Referenznummer
und Rechnungsnummer überwiesen habe.
ich werde wohl eine Betrugsanzeige erstatten müssen.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Mr. Belafonte,
We’re very sorry to hear about your experience and fully understand your concern regarding the incorrect invoice, the delivery confusion, and the unacknowledged payment.
Please rest assured that we take such cases extremely seriously. If you have already paid for a single device and continue to receive incorrect reminders, we want to investigate and resolve this immediately. It’s never our intention to pressure customers with unjustified billing.
Kindly reach out to us at support@orthoback.com with your payment confirmation, bank reference, and order details so we can locate your transaction and clear up the matter as quickly as possible.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Customer Support Team
Orthoback UK
Ein Gerät bestellt; zwei geliefert!
Habe ein (1 Stück) Nagelpilzgerät bestellt! Dafür keine Auftrags-/Bestellbestätigung mit Stückzahl erhalten. Dann Rechnung über 2 Geräte erhalten; meine sofortige Beschwerde wurde ignoriert. Für das nicht-bestellte Gerät wurde mir 35% Rabatt angeboten. Das habe ich abgelehnt! Mittlerweile weiß ich, dass dies wohl zur Betrugsmasche von Orthoback gehört. Dann erfolgte Lieferung von 2 Geräten. Bezahlt habe ich das eine Gerät, das ich bestellt habe und dabei bleibt es auch! Habe Orthoback mitgeteilt, dass ich das nicht-bestellte Gerät zur Abholung bereitgestellt habe. Inzwischen habe ich eine Mahnung erhalten. Verbraucherzentrale ist eingeschaltet. Sollte Orthoback bis 04.06. nicht einlenken, erstatte ich Anzeige bei der Polizei!
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
ear Stefan,
We’re very sorry to hear about your experience and the frustration caused by receiving an additional device you did not order. We understand how concerning it is when expectations around quantity, billing, and communication are not met.
We take such matters very seriously and do not intentionally send or charge for unordered items. If there has been a mistake in processing your order, we want to correct it immediately. Please rest assured we will not request payment for products you did not agree to purchase.
Kindly reach out to us at support@orthoback.com with your full name, order number, and any documentation so we can resolve this quickly and respectfully.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Customer Support Team
Orthoback UK
Vorsicht, von Bestellungen ist hier abzuraten
Die bestellte Ware passte nicht und daraufhin habe ich eine Rücksendung veranlasst.
Daraufhin bekam ich eine Aufforderung, die Ware auf eigene Kosten an eine Adresse in Frankreich zu senden, was ich auch veranlasst habe. Die Ware ist dort auch laut Sendungsbeleg nur wenige Tage später eingetroffen. Daraufhin bekam ich eine E-Mail, wo mir mitgeteilt wurde, dass ich eine "eine teilweise Rückerstattung" innerhalb von 3-5 Werktagen erhalten würde. Ich frage mich, wieso nur teilweise? Die Ware wurde unbenutzt und ohne irgendwelche Schäden zurückgegeben. Auch warte ich noch bis heute auf die teilweise Rückerstattung. Eine Anfrage von mir per E-Mail wurde bis heute erst gar nicht mehr beantwortet.
Fazit: Finger weg von der Firma
14. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Mr. Osterhues,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience caused.
We understand your concern about receiving only a partial refund despite returning the item unused and in good condition. That should not happen, and we agree that any lack of response to your email is unacceptable. We are reviewing your case internally and taking your feedback seriously to improve both our refund policy and communication standards.
Please contact us again at support@orthoback.com with your order number and return tracking details so we can escalate this matter and ensure it is resolved as soon as possible.
Kind regards,
Customer Support Team
Orthoback UK
Das ist ein unseriöser Laden
Das ist ein unseriöser Laden, der statt einem Artikel den selben Artikel dreimal schickt. Die Qualität lässt zu wünschen übrig und man soll das falsch gelieferte auf eigene Kosten für circa 50 € nach China zurückschicken. Liebe Leute, lass die Finger von diesem Onlineshop kann ich euch nur ans Herz legen
25. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Uwe,
We sincerely apologize for the negative experience you’ve had and truly regret the inconvenience caused by the duplicate shipment and return process.
Receiving more items than expected and then being asked to pay for international returns is understandably frustrating. This is not the experience we want our customers to have, and your feedback is being taken seriously. We are reviewing how such errors occur and how to better manage return logistics, especially in cases where we are at fault.
Please contact us at support@orthoback.com with your order number so we can look into your case and work toward a fair resolution.
Kind regards,
Customer Support Team
Orthoback UK
Betrügerischer Anbieter aus China
Habe nach der Werbung im Internet eine Lichttherapie gegen Nagelpilz bestellt, von einem Österrreicher Arzt entwickelt mit vielen guten Bewertungen.
Bekam keine Bestellbestätigung, jedoch dann die Nachricht, dass ich das Gerät 2x bestellt hätte. Auf Rückfrage per Mail bekam ich die Antwort, ich hätte es 2x bestellt, könnte es aber retourieren. Das scheitert daran, dass das Produkt aus China kommt und die Versandkosten exorbitant sind.
Jetzt hat mich sogar meine Bank gewarnt, dass sie erst überprüfen müsse, ob die Bankdaten Betrügern gehören.
Also: Keinesfalls dort bestellen, es handelt sich um Betrüger!
25. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Customer,
We’re very sorry to hear about your experience and the concerns it has caused. We understand how frustrating it must be to feel misled about a product, especially when unexpected charges and return issues arise.
Please allow us to clarify that Orthoback is an internationally operating company, and while our logistics are managed through global partners, we take customer satisfaction and product authenticity seriously. The device in question is legitimate and used by many customers, but your experience with duplicated orders and high return costs clearly needs to be addressed.
We’d like to investigate this further and work toward a fair solution. Please reach out to us at support@orthoback.com with your order details so we can assist you directly.
We value all feedback and are committed to improving transparency and service.
Kind regards,
Customer Support Team
Orthoback UK
The most expensive gadget ever from China
The advantage of Chinese goods is that they are normally at a competitively low price. This small electronic device can't possibly be valued at £99.90, never mind the alleged usual price of over £200. It's just ridiculous! Another cautionary sign is the 'buy now, stocks are short' warning'.
Even more concerning is the return cost of shipping back to China.
24. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear SISYPHUS 48,
Thank you for sharing your feedback. We're sorry to hear that you feel the product did not match your expectations in terms of value and return convenience.
We understand that pricing and perceived product worth can vary greatly between customers. Our pricing reflects product development, targeted therapeutic features, and international logistics — but we recognize your concerns and appreciate the candid input.
Regarding returns, we agree that international shipping can be costly and are actively working on solutions to improve this process for our customers, especially within Europe.
If you'd like to discuss your order further or request support, please contact us at support@orthoback.com — we're here to help.
Kind regards,
Customer Support Team
Orthoback UK
Vibrastone No respone to "Widerruf", high return shipping cost
I bought a Vibrastone device because of the very well-done advertorial. However, my doctor advised me against using such a device for my particular vein disease. I then contacted hilfe@orthoback about a cancellation, but have not yet received a reply. It is true that the return modalities are mentioned in their advert. However, although legally permissible, it is not consumer-friendly and unusual in the mail order business that such high costs are incurred for a return shipment (to China!), especially as the shipment comes from Germany. It is probably assumed that the high costs will deter consumers from returning the goods. The statement 30-day money-back guarantee is misleading in this context, as the full purchase price is refunded, but not the usual shipping/return costs in Germany, but amounts of over 20 euros! If you want to improve the reputation of your company, you should improve the return modalities. Scamadviser, for example, categorised orthoback.de as potentially unsafe, partly due to a very young domain and a lack of company information. The ‘Watchlist Internet’ also currently lists Orthoback as a suspicious site in connection with fake shops.’ However, the device itself looks high quality and not like cheap ‘China goods’.
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Ms. Janach-Walter,
Thank you for your detailed and honest feedback. We sincerely apologize for the lack of response to your cancellation request and understand your frustration regarding the return conditions and shipping costs.
While we do aim to provide transparent return policies, we recognize that international return logistics can feel burdensome — especially when the shipment appears to originate locally. Your point about improving the clarity and fairness of our "30-day money-back guarantee" is well taken, and we are actively reviewing how we communicate and implement these policies.
We appreciate you acknowledging the quality of the device itself, and we take your broader concerns seriously — including those related to consumer protection sites and brand trust. We’re working hard to improve both our processes and transparency.
Please contact us again at support@orthoback.com with your order number so we can prioritize your case and offer a resolution.
Kind regards,
Customer Support Team
Orthoback UK
Never received my shoes or got my money…
Never received my shoes or got my money back have sent numerous emails absolutely shocking company ,hopefully people see this and don’t bother using them
24. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Mark,
We're truly sorry to hear that you haven't received your shoes or a refund, and we completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the lack of response you've experienced.
Please contact us urgently at support@orthoback.com with your order number so we can investigate your case immediately and work toward a full resolution. Your feedback is being taken seriously, and we want to make this right.
Kind regards,
Customer Support Team
Orthoback UK
Unseriös. bevor die Bestellung ankommt weiß ich…
Bekomme keine Kopie meiner Bestellung.Bevor die Bestellung ankommt weiß ich schon, dass ich eine Rechnung bekomme für eine Bestellung die ich nicht getätigt habe. Werde es melden!
20. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Ms. Dangel,
We are very sorry to hear about your concern and fully understand how alarming it is to receive a charge or shipment for an order you did not knowingly place.
We take such matters very seriously and would never intentionally process an order without a customer's clear consent. Please contact us immediately at support@orthoback.com with any details you have received (such as tracking numbers or emails), so we can investigate and resolve this as a priority.
Your peace of mind is important to us, and we appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Orthoback UK
ACHTUNG NICHT ZU EMPFEHLEN !!
ACHTUNG NICHT ZU EMPFEHLEN !!! Der Laden besteht anscheinend nur in einem Hinterhof Büro
Es gibt keine Adresse, keine Telefon Nummer und bei einer Email Anfrage nur BLABLA. Auch gibt es keinen Eintrag im Handelsregister und auch kein richtiges Impressum in der die Firma oder Geschäftsführer für die Rechtssicherheit garantieren . Rücksendung geht nur auf eigene Rechnung nach China! Kosten ca 40 bis 80 Euro. Zugleich wird ein Rabatt von 30 % angeboten wenn man die Chinesische minderwertige Ware behält FAZIT: last die Hände von einer Bestellung …. Kostet nur Geld und Ärger !!
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orthoback
Dear Ulrike,
We’re very sorry to hear about your experience and truly regret the frustration and disappointment it has caused. We understand your concerns regarding our return policy, company information, and the perceived lack of clarity.
Please know that we are an international brand working with logistics and fulfillment partners across different regions. However, we recognize that our communication and transparency must always meet customer expectations — especially regarding returns and company information.
We are reviewing your feedback carefully and are committed to improving. If you’re open to resolving your issue, please contact us directly at support@orthoback.com with your order details, and we will do our best to assist you.
Kind regards,
Customer Support Team
Orthoback UK
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.