Optima Villas Anmeldelser 

Great company to deal with . Been with them over last 10 years . Villa always in good condition and well serviced . Friendly and helpful staff if any small issues . Heated pools always well maintained. All in all and excellent service

A great appartment through Optimavillas with great service as always. Team are friendly, helpful and always on hand.

This Villa is a great place to stay for your holiday.
Spotlessly clean. Value for money. Super well equipped. Ideal for families or couples. We have stayed in over 20 villas in PB over the years and this really is the best one yet. It isn’t trying to be something it isn’t and it was a delight to stay there. We will be back. Andy n Tracey from Blackpool.

I can highly recommend Optima Villas as we have stayed in several of their Villas and found them to be to a very high standard and provide an excellent service from booking to leaving nothing is to much trouble. We will definitely be booking again.

Wir haben im Dezember 2024 über Optima Villas die Unterkunft Mariolas Sunset in Puerto del Carmen gebucht, für einen Aufenthalt im November 2025 – sorgfältig ausgewählt aufgrund unserer langjährigen Lanzarote-Erfahrung und der perfekten Lage, die wir sehr bewusst gewählt hatten.
10 Tage vor unserer Anreise wurde die Buchung wegen eines Wasserschadens storniert. Ein solcher Schaden kann passieren – aber wie man damit umgeht, ist eine Entscheidung. Und hier wurden sämtliche Folgen vollständig auf uns abgewälzt.
Die einzige angebotene Alternative lag 30 km entfernt in Playa Blanca. Für uns war das völlig ungeeignet – sowohl die Lage als auch das Umfeld und der gesamte Charakter des Ortes passen schlicht nicht zu unserem Reiseprofil. Zusätzlich war diese „Alternative“ auf der Website von Optima Villas für unsere Reisedaten rund 450 £ günstiger als die Mariolas Sunset. Von „Vergleichbarkeit“ kann man da wirklich nicht sprechen.
Dazu kam: Keinerlei Entgegenkommen.
Weder bei den erheblichen Mehrkosten der kurzfristigen Neubuchung, noch bei der Unterstützung, eine echte Alternative zu finden, noch bei der Wahl des Rückzahlungswegs. Die Rückerstattung erfolgte ausschließlich in britischen Pfund, was zu zusätzlichen Währungsverlusten führte.
Insgesamt fühlten wir uns komplett allein gelassen. Gerade eine Agentur sollte in einer solchen Situation unterstützen – stattdessen wurde alles auf uns abgeschoben.
Nachdem wir später mehrere Rezensionen zur Mariolas Sunset gelesen haben, die auf einen renovierungsbedürftigen Zustand hinweisen, sind wir inzwischen fast erleichtert, dass der Wasserschaden vor unserer Anreise aufgetreten ist. Wären wir auf Optima Villas vor Ort angewiesen gewesen, hätten wir vermutlich ein echtes Problem gehabt.
Sehr enttäuschend und sicher keine Erfahrung, die wir wiederholen möchten.

⭐
We booked the property Mariolas Sunset through Optima Villas in December 2024 – chosen very deliberately due to our many years of experience on Lanzarote and the perfect location in Puerto del Carmen, which mattered greatly to us.
Just 10 days before arrival in November 2025, our booking was cancelled because of a water leak. Damage can happen — but how an agency chooses to handle it is a decision. In this case, every consequence was placed entirely on us.
The only alternative offered was a property 30 km away in Playa Blanca, a location completely unsuitable for our plans and preferences. Even more concerning, this “alternative” was listed on Optima’s own website for our dates at around £450 less than Mariolas Sunset. Calling it “comparable” simply doesn’t fit the reality.
What made the situation worse was the complete lack of support:
No help with the significantly higher cost of finding last-minute accommodation, no realistic replacement, and not even flexibility regarding the refund method. The refund was issued exclusively in British pounds, causing additional losses due to exchange rate differences.
Overall, we felt entirely abandoned in a situation where one would expect an agency to step in and help, not withdraw.
After reading several reviews mentioning that Mariolas Sunset had already been in need of renovation, we are almost relieved that the water damage occurred before we arrived. Had we depended on the agency while already on the island, we would likely have faced serious issues.
A very disappointing experience, and certainly not the level of service we expect from a professional villa agency.

We stayed at the Villa Su Casa which was lovely! great location 10 minute walk to High Street and town beach, optima villas were amazing and couldn't do enough to help you and make sure your stay was as comfortable as possible. Will definitely be using them again next year.

Optima once again proved to be the highest quality villa agency in Lanzarote - we'd say in all of Europe! The villas are exceptionally good, and this year they pulled out all the stops with an astonishingly well presented, modern and beautifully designed villa in Playa Blanca. Attention to detail shows in the excellent features: bedding, towels, very comprehensive welcome pack. We return to Optima Villas year after year because they are unbeatable!

Had a great time in casa Reina , lovely villa . Been with optima every year they never let you down nothing is too much trouble, all the villas are spotless and I cannot fault the service they provide.

Great Villa company. Easy to book. Very nice clean Villa. Excellent client service. Good communication and quick to respond. Stayed in Casa George in Faro Park area of Playa Blanca Lanzarote. Vary quiet location but within east walking distance of restaurants and bars. Will stay again.

From reservation, paperwork and communication throughout our stay, Optima Villas were very professional, responsive and helpful.

We have stayed in Optima villas before and the villas are of a high standard. Very helpful company, good communication, very responsive.
This time we stayed in VillaSapphire - beautifully presented, spacious and clean. Plenty of room for 8 of us. Walking distance to bars, restaurants, shops and beach. Pool very clean, and heated.
On this occasion though, we were disappointed with the welcome pack, only one English tea bag and 2 coffee sachets and not enough sandwich fillings for all 8 of us to have a snack, particularly disappointing due to us having a later flight which Optima were aware of. Also, be aware one of the downstairs twin bedrooms had neither a window or air conditioning which is not made clear on the Villa info and would mean the accommodation is not suitable for full occupancy of 12.
Would use Optima again however as Villas are of a good standard.

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Very efficient service both pre visit and during our stay. We noticed on our first Saturday in the villa that the kettle had a small leak and informed the company by email. Even though it was the weekend, we were surprised and delighted when Dawn arrived with a new kettle still in it's box early that afternoon. An excellent example of customer service.

Villa Piedaíta is the most beautiful villa, ideally situated.
We are a family of two grandparents, parents and a child and this villa has suited us down to the ground.
We’ve particularly loved the ‘convertible courtyard’ and all the outdoor space. Our daughter has enjoyed whizzing around on the Vespa!
The pool is lovely and just a 30 second walk down the path from the villa. We’ve only seen a handful of people at the pool - it has felt more like a private pool!
A big big thank you to Julia at Optima Villas who went out of her way to provide us with everything we need. Also, the maintenance team have been fab.

We have just returned from our second stay at Villa Dora. The villa was very clean and in our preferred location of Faro Park. The garden is private and the pool is perfect. Optima villas are a great company to deal with. We were again allowed a late checkout which was much appreciated as our flight wasn’t until 9.00 p.m. Any queries are dealt with so promptly and the team are so helpful. The welcome pack is much appreciated. We will certainly book with Optima Villas for our next trip to Playa Blanca.

Fantastic
We have used Optima Villas 2 years running & will be back again
The Villas we stayed at are 1st class
Customer service is excellent always helpful & get back to you straight away i cannot reccomend you highly enough just Excellent

We were originally let down, as our first option for which we'd paid our deposit was withdrawn by the owner. Thankfully Optima promptly came back with a suggested villa, which we gratefully accepted.
The villa was not only in an area we knew and loved but when we arrived WOW. The villa was stunning, spacious, private and extremely comfortable. The pool was the warmest we've ever had and the garden areas were large and very private.
We are hoping to go again next year using Optima Villas and this villa would now be the one we want, if its available. We could not fault Optima Villas at all, they even fixed a faulty shower head within hours of reporting it. Brilliant!!

visited villa ciocco for 2nd time , few issues that could be looked at are the pop up waste in bedroom ensuite is broken , the mattress in the other db room requires cleaning or renewing, the poolside sunbed pads 100% need replacing , the sofas are very tired indeed , however this is friendly feedback ..would i stay here again YES i would indeed , optima staff are brilliant and sort any issues out thats possible .

We had a fantastic holiday. The villa is beautiful very spacious, great size pool, very relaxing it has everything you need, close to everything. Great supermarket near by if you want to cook in Lidl only 7 min walk we couldn’t fault the villa x

I’ve known Richard since 2022 and have always been impressed by his professionalism and dedication. Optima Villas is run with genuine care, ensuring every detail is handled with integrity and attention. Their client-focused approach makes them a team you can truly rely on. A trustworthy team who genuinely go the extra mile.