I’m currently paying for a course from Optima IT, but the service I paid for has not been provided. I’ve contacted them to resolve this and am still waiting for a satisfactory outcome. I’m also deep... Vis mer
Optima Training & Consultancy Ltd
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Informasjon om virksomheten
Skrevet av virksomheten
At Optima, we're not just an education provider—we shape futures. We provide more than just training; we offer immersive learning experiences, guided by industry experts. Our community encourages collaboration and shared ambition to excel in the tech world. We believe success is about helping our students achieve their dream jobs, adapting to the ever-evolving tech landscape. Optima is not just about teaching technology, but inspiring passion and opening doors to careers within it. Join us, and embark on a journey where your dreams become our mission.
Kontaktopplysninger
96 Greenway Business Centre, Greenway, Harlow Business Park, CM19 5QE, Harlow, Storbritannia
- 02070625000
- info@optima-it.co.uk
- optima-it.co.uk
Exceptional support
I had an outstanding experience with Gloria when I called, I was very impressed how quickly she responded. Gloria was not only knowledgeable but also incredibly patient and understanding.
She took her time to listen to my issue and provided clear, step-by-step guidance on how to resolve it. What stood out the most was her willingness to go the extra mile to ensure I was completely satisfied.
It's rare to find such dedicated and efficient support staff, and I truly appreciate the effort she put into making sure my concerns were addressed.
I couldn’t be more impressed, and I’ll definitely refer my friends and colleagues to Optima based on the exceptional support that I have received.
21. september 2025
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Svar fra Optima Training & Consultancy Ltd
It’s fantastic to hear how positive your experience was with Gloria, Felix. Her quick response, clear step-by-step guidance, and willingness to go the extra mile are exactly the qualities we strive to deliver through our support team.
We’re delighted that her patience and knowledge left such a strong impression and that you now feel confident recommending Optima to friends and colleagues. We’ll be sure to pass on your appreciation to Gloria, and we’re proud to have her representing the level of service we aim for.
Very helpful and prompt
Steve was awesome just being responsive and helpful when I was having tech issues.
Equally Dev in the tech team was brilliant too. Much appreciated!
19. september 2025
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Svar fra Optima Training & Consultancy Ltd
Great to hear your experience was so positive, Yusuf. We’re glad Steve was responsive and helpful in resolving your tech issues, and it’s fantastic to know that Dev in the tech team was equally supportive. We really appreciate your kind words and will make sure both of them know how much their efforts were valued.
Ruby's help
From an enquiry about classes led me to a broader scope to how to use the system we have to interact, Ruby was patient, understanding and very helpful for the information I required.
19. september 2025
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Svar fra Optima Training & Consultancy Ltd
It’s fantastic to hear that Ruby was patient, understanding, and able to give you the information you needed, Godwin. We’re glad her support helped you feel more confident using the system, and we’ll be sure to share your feedback with her.
Gloria has been invaluable has done…
Gloria has been invaluable has done some amazing work her dedication and accuracy is top notch would highly recommend
16. september 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you, Alex, for your kind feedback. We’re delighted to hear how much of a difference Gloria has made with her dedication and accuracy. It’s wonderful to know her hard work has been so valuable to you, and we’ll be sure to share your appreciation with her.
We truly value your recommendation and are glad to know your experience has been so positive.
Excellent services,allways caind and…
Excellent services,allways caind and verry helpful.
15. september 2025
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Svar fra Optima Training & Consultancy Ltd
We really appreciate your 5-star feedback, Darius. It’s great to know you’ve consistently found the service kind, helpful, and supportive. Your comments mean a lot to us, and we’ll keep doing our best to make sure your experience stays just as positive.
My experience was result-oriented
My experience was result-oriented. Steve was friendly and helpful in a professional manner. Optical has got great staffing.
10. september 2025
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Svar fra Optima Training & Consultancy Ltd
We’re so pleased to hear that your experience was result-oriented, Paul. It’s great to know that Steve’s friendly and professional support made such a positive difference for you. We’ll be sure to pass on your kind words to him and the rest of the team. Thank you for recognising the efforts of our staff and for sharing your feedback.
Misleading..
The course was marketed with a hard-sell approach, preying on the vulnerabilities of people looking for a way out of difficult situations. While the theory lessons are strong and taught by experienced instructors, there is little to no support when it comes to practical applications.
This course might work for individuals who are extremely determined to break into tech, but I found it overwhelming, and the support provided was underwhelming. You have to pay additional money to do the practise sessions in AWS. It's not included. The value provided isn't worth the fees they charge. I’d recommend trying some free online AWS courses before committing to this one.
1. oktober 2024
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Svar fra Optima Training & Consultancy Ltd
Thank you, Jyotsna, for taking the time to share your thoughts. We are glad to hear you found the theory lessons strong and the instructors experienced, but we are sorry that the practical side and support did not meet your expectations.
We also appreciate your point that breaking into tech does require determination, and that any adult learner’s journey will naturally include challenges along the way. That is why we are constantly expanding our ability to support students in the great decision they have made to invest in themselves and their future.
In recent months we have extended our support hours until 10pm to give learners more flexibility, and we’ve introduced an additional Student Success Team dedicated to providing one-to-one guidance, practical help, and regular check-ins.
Alongside this, students continue to benefit from structured live classes, interactive labs, and study sessions, all designed to help translate theory into practical skills. Many of our learners have gone on to pass industry-recognised certifications and secure new opportunities in cloud, data, and cybersecurity.
We truly appreciate your feedback, as it helps us keep improving, and we wish you every success in your journey into tech.
Great courses great service
Great courses great service
Course I am on has been great but recently ran into some personal difficulties, Steve in their customer service team was superb and my circumstances were easily accommodated so that its not effected my learning. Highly recommend.
22. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you, Mike, for sharing your feedback and for the recommendation. We’re delighted to hear that you’re enjoying the course and that Steve was able to support you so well during a difficult time. It’s important to us that personal challenges don’t get in the way of learning, and we’re glad we could help you continue without disruption.
We really appreciate your kind words about both the course and our service, and we look forward to supporting you throughout the rest of your journey.
I would like to sincerely thank…
I would like to sincerely thank Devanshu Patel for his excellent service. He has been extremely helpful and always handles questions and queries in a calm and professional manner.
Employees like him are a true asset and bring pride to the company.
27. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you, Shikha, for your kind words and for taking the time to share your experience. We’re so pleased to hear that Devanshu provided such excellent support and handled your questions with professionalism and care.
We completely agree that employees like him are a real asset, and we’ll be sure to share your feedback with him and the team. We truly appreciate your recommendation and look forward to continuing to support you on your journey.
I have been struggling to have access…
I have been struggling to have access on my Optima training but Dev has helped me to log back in and access it, very helpful and I really appreciate it Optima has great staff like Dev
27. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you, Ayaz, for your kind feedback. We’re so pleased to hear that Dev was able to help you regain access and get back into your training. It’s great to know his support made such a difference, and we’ll be sure to pass on your appreciation to him.
We’re glad you’re finding the team helpful and look forward to supporting you as you continue your course.
Extremely thankful
The Optima support team went above and beyond to resolve my issue, and I am incredibly thankful for their help.
27. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you so much, Bronwen, for your kind words and for sharing your experience with us. We’re truly glad to know that the support you received from our team made a positive difference during what we understand has been a very difficult time for you.
Every learner’s situation is unique, and we believe it’s important to show flexibility and care wherever we can. In your case, that meant allowing a cancellation well beyond the usual timeframe so you could prioritise your personal circumstances without additional stress. We’re pleased that this approach helped give you some peace of mind.
At Optima, our goal has always been more than just providing high-quality training. We want every student to feel supported as a person, not just as a learner. Your feedback reminds us how important empathy and understanding are, especially when life throws unexpected challenges our way.
Thank you again for taking the time to leave a review, particularly given the circumstances. We wish you all the very best moving forward, and you will always have the support of the Optima team should you choose to return to study with us in the future.
Misleading Course, Useless Support, and a Trap You Can’t Escape
Misleading Course, Useless Support, and a Trap You Can’t Escape
My experience with Optima Training has been nothing short of a nightmare. What was sold to me as a structured, professional course with proper tutor support was nothing of the sort. The reality was a cheap, self-led program dressed up with flashy sales talk. The “support” and “interaction” I was promised were practically non-existent, and the course content fell miles short of the standards they advertise.
When I tried to exercise my rights and withdraw, the so-called support team turned defensive and obstructive. Instead of acknowledging that the course was misrepresented, they hid behind technicalities and threw the blame back at me — claiming that because I hadn’t “attended classes,” my complaint didn’t count. That argument is laughable when the reason I disengaged was because the course was not what I was sold in the first place.
Communication was a joke. Emails were ignored for weeks at a time, and when I finally got a response, it was dismissive and patronising. Rather than dealing with a legitimate grievance, they doubled down, trying to make me feel like the problem. Their professionalism is non-existent, and their entire approach feels designed to make it as hard as possible for students to get out once they realise they’ve been misled.
To put it bluntly: Optima Training sold me a product that didn’t match the promises, refused to take responsibility when challenged, and treated me with contempt when I asked for a fair resolution. If you’re thinking about signing up, don’t — it’s a trap.
Edit:
Optima keep hiding behind a “14-day cancellation period” even though the course didn’t start until a month later. How can anyone fairly judge a course before it even begins? That’s not policy — that’s a trap.
Blaming me for not attending sessions is nonsense. I disengaged because the course I was sold — structured, tutor-led, interactive — was nothing like what I actually received. When the product doesn’t match the promises, the fault lies with Optima, not the student.
And as for their claim of “several invitations” — my emails were ignored or brushed off until I escalated. Only now, on a public review, do they suddenly respond. That says everything about how they treat students.
This response dodges accountability and proves my point: misleading sales, poor support, and zero fairness once they’ve got your money.
25. februar 2025
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Svar fra Optima Training & Consultancy Ltd
Justin, thank you for taking the time to share your feedback. We are genuinely sorry to hear you feel this way about your experience.
To clarify, our records show that you have not attended any classroom sessions or engaged with our mentors, despite receiving invitations. You have only logged into the additional resources we provide to all students, of which only 8% has been completed. Since April you have not engaged with us, and despite several invitations, you have not accepted a call with our resolutions team who are in place to support learners experiencing difficulties.
Regarding your cancellation request, this was made two months after purchase, well outside the 14-day cancellation period outlined at enrolment. We do make this policy clear to all students at the point of sign-up.
It is also important to note that our course does provide structured live sessions, instructor support, and ongoing mentoring, in addition to recorded resources. Many of our students find great success by fully engaging with these opportunities, and mentors have provided positive feedback when you did interact with the platform.
We would still welcome the opportunity to resolve matters constructively and help you get value from your enrolment. Our support and resolutions teams remain available should you wish to re-engage with us directly.
it's a scam
I found them on Facebook through an ad. I wanted to do a cybersecurity course online, and they fit my expectations. I was told the course would take place via MS Teams every Sunday from 9 am to 4 pm. I was told there would be plenty of help, course materials, and support whenever I needed it. I was told it would cost me £3k, but don't worry, he said, we can apply for a loan via Payment Assist. He quickly signed me up. Ten days after I signed up for the course, I had a change of mind. Something did not seem right, and I wanted out. I phoned Optima to let them know I wanted to cancel the course and the loan that turned out to be 4K. He would not let me cancel. I felt pressure to continue, and I gave in and stayed. When the course started, it was not every Sunday; there was no help at hand, and MS Teams did not work. The videos for lectures could not be downloaded because they were not available on MS Teams. I asked for help, but help never came. There was no phone line to speak to anyone. Then they stopped inviting me to lectures after a group of past students contacted us via MS Teams and e-mails, alerting us that the course was a scam. I phoned Optima again, but this time, Payment Assist answered my call, and it was the same guy from Optima who did not let me sign off on the course during the cooling period. It was then that it dawned on me that Optima and Payment Assist were, in fact, run by the same people who run Optima. It is a scam. I explained my Saga to my bank, which agreed to cancel all future payments. They continued to exclude me from the lectures, and now they are chasing me for the rest of the money.
26. mars 2025
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Svar fra Optima Training & Consultancy Ltd
Elizabeth, thank you for sharing your feedback. We are very sorry to hear about the difficulties you have experienced and that your journey with us has been frustrating so far.
From our records, it appears your login problems began after a change of email address, and our team have reached out several times offering support to help you resolve this. We understand how important it is for students to access materials without interruption, and our support team remain ready to guide you through the process so you can re-engage fully with your course.
For clarity, Payment Assist is an independent finance provider used widely across the UK for training and professional development courses. They manage payment plans on behalf of learners, and while we work closely with them, they are not part of Optima.
Your course is designed to include far more than weekly sessions. Students benefit from structured live classes, recorded content, interactive labs, study groups, and one-to-one support when needed. Many of our learners find success by combining these resources, and we continue to invest heavily in expanding this support. Recently, we have extended our service hours until 10pm to give students greater flexibility, and we have also introduced a dedicated Student Success Team to ensure every learner has consistent, personalised guidance throughout their journey.
We also appreciate that adult learners face unique challenges, balancing study alongside work and personal life. Breaking into fields like cybersecurity does require determination, and our goal is to make that journey as achievable as possible by offering strong teaching, flexible support, and encouragement every step of the way.
We would very much like the opportunity to help you reconnect with the full range of support and resources available so you can gain value from your course. Please reach out to our support team at a time that works for you, and we will be happy to assist.
Outstanding customer service
Excellent customer service. Ruby Wordsworth gave me an outstanding customer service.
20. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your review and 5 stars. We’re delighted to hear that Ruby was able to provide you with outstanding service. Your feedback means a lot and we’ll be sure to share your kind words with her!
I'm two weeks into my course at Optima…
I'm two weeks into my course at Optima Academy, and I'm already impressed. Honestly, the course is a bit pricey, and I wish I'd had more time to think it over before enrolling. But, the staff has made all the difference.
Scott Nzeadibe is a pro at what he does. He talked me into a course I didn't even know existed, and even though it was a big investment, I'm glad he did. He's a great marketer.
After I enrolled, I ran into some issues with the course materials. I was starting to regret my decision, but then Gloria Nzeadibe reached out. Her customer service was amazing. She listened to my problems, helped me fix everything, and even checked in with me to see how I was doing. She's definitely my favorite person there!
I know it's only been a couple of weeks, but when a company has people like Scott and Gloria, it's a great sign. I'm excited to continue my studies and will be sure to write a follow-up review when I finish the program.
22. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for sharing such a thoughtful review. We really appreciate your honesty about your experience so far. It’s great to hear that Scott helped you discover a pathway that suits you and that Gloria was able to step in and make sure everything went smoothly with your course materials. We’ll make sure your kind words are passed on to them both. We’re excited to see how you progress and look forward to hearing your follow-up when you complete the program!
Devanshu was very helpful and right to…
Devanshu was very helpful and right to the point to solve the issue I was having, great result!
22. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for the 5-star review! We're so glad Devanshu was able to resolve your issue quickly and effectively. We'll be sure to pass along your kind words to him.
Ruby called
Ruby called to ask how I was doing on the Cyber Security course I started just over 2 weeks ago. I told her I was enjoying it and that my instructor, Mike Johnson, was making it engaging and therefore easier to learn. I also told her that, due to my experience, I would be looking to fund my son through the same course once I had completed it. The fact that I got a call so early in the process, shows me that this company really cares about the students and getting it right.
21. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for sharing your experience and for the 5-star review! We're delighted to hear that Ruby checked in early and that Mike is making the course engaging and enjoyable. It’s wonderful to know you’re already considering enrolling your son after completing your own course — that’s the best compliment we could receive. We look forward to supporting you both on your journeys in cybersecurity.
Optima for the attention of all
Optima for the attention of all, especially service desk Steve; It gives me great pleasure to express my sincere appreciation for the outstanding work of our Training Technical Centre. Your centre has consistently demonstrated excellence in equipping learners with the knowledge, skills and confidence they need to thrive in todays fast changing technical landscape. The training programs offered here are not only comprehensive and practical, but they are also tailored to real industry needs - a clear reflection of the dedication and expertise of the team behind them.
I must also highlight the invaluable contribution of the service desk. Often the first point of contact, the service desk staff embody professionalism, patience, and efficiency. Their ability to provide timely support, to learning resources has been nothing more than exceptional. They are the unseen pillars who make my journey seamless. ensuring that trainers and trainees alike focus on what matters most - knowledge and growth.
It is clear that your training technical canter and the service desk team have created an environment that is not just about training but fostering innovation, building confidence, and nurturing talent, which is led with great Servant Leadership. You are a centre of Excellence. Looking forward to my continued roadmap as you continue to lead me to success. Bless You - AP. Mike Lee (UK)
20. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you so much, Mike, for your detailed and heartfelt 5-star review. We’re truly humbled by your kind words about our Training Technical Centre and the service desk team. It means a lot to know that the programmes are helping you build skills and confidence that align with real industry needs, and that our support team, especially Steve, has made your journey smooth and focused.
We’re proud to create an environment where learners feel supported, empowered, and inspired, and your feedback confirms we’re on the right track. We’re excited to continue supporting you on your roadmap to success and are grateful for your trust in Optima.
Maxine has helped me through out my…
Maxine has helped me through out my time on the course.
Any questions I have asked are answered within the same day and Maxine is so helpful too and puts everything at ease.
Maxine is my go to contact for any questions or issues I have and the support team in general should be happy.
19. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you so much for your 5-star review! We’re delighted to hear how much Maxine’s support has meant to you throughout your course. It’s great to know she’s been able to answer your questions quickly and put things at ease, and we’ll be sure to share your kind words with her and the wider support team. We’re glad she’s been your go-to contact and that you’ve had such a positive experience with us.
Highly recommend
Really enjoyed my course and everyone was very helpful at providing me with relevant information and answering all of my questions!
Special thanks to Rachel for all her help, from enrolling me to checking in and offering support throughout my studies!
12. mai 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your 5-star review! We’re so pleased to hear that you really enjoyed your course and found the team helpful in providing all the information and support you needed. A special thank you for highlighting Rachel — we’ll be sure to pass on your kind words to her. We’re glad she could make your journey smooth from enrolment through to your studies!
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