I’m currently paying for a course from Optima IT, but the service I paid for has not been provided. I’ve contacted them to resolve this and am still waiting for a satisfactory outcome. I’m also deep... Vis mer
Optima Training & Consultancy Ltd
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Se hva andre synes
I’m currently attending the project sessions at Google Cloud Academy, and they’ve been very valuable. Our instructor, Kim, is incredibly patient and actively helps us solve problems. She provides the... Vis mer
Tonight myself and co-cohortees attended a session led by Kim Brook to get set up with Amazon accounts, linked to AWS Skill Builder. The various hoops that have to be jumped through to complet... Vis mer
Selskapet har svart
Was struggling to get into AWS account. With help from Zoe she fixed my first issue and was able to fix the above issue within our time frame. Zoe's professionalism and friendliness make the call... Vis mer
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Skrevet av virksomheten
At Optima, we're not just an education provider—we shape futures. We provide more than just training; we offer immersive learning experiences, guided by industry experts. Our community encourages collaboration and shared ambition to excel in the tech world. We believe success is about helping our students achieve their dream jobs, adapting to the ever-evolving tech landscape. Optima is not just about teaching technology, but inspiring passion and opening doors to careers within it. Join us, and embark on a journey where your dreams become our mission.
Kontaktopplysninger
96 Greenway Business Centre, Greenway, Harlow Business Park, CM19 5QE, Harlow, Storbritannia
- 02070625000
- info@optima-it.co.uk
- optima-it.co.uk
my interaction with Ruby
18. juni 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your 5-star review! We’re glad to hear you had a positive interaction with Ruby — we’ll make sure your feedback is shared with her.
This experience was what made me feel…
This experience was what made me feel very welcomed and was able to ask anything that i was unsure able from start to finish Ruby was excellent gave me a fantastic experience and raring to go thank you reasons was just to make sure that everything was okay in general cheers.
15. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your 5-star review! We’re delighted to hear that Ruby made you feel so welcomed and supported from start to finish. It’s fantastic to know she provided such a positive experience and helped you feel confident moving forward.
Peter picked my call
Peter picked my call, he was patient with my struggles and confusion, he guided me calmly in setting up my teams, aws builder and how to Acess them onwards…
Thank you
15. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your 5-star review! We’re so pleased to hear that Peter was patient and able to guide you through setting up Teams and AWS Builder, making sure you could access everything you needed. We’ll be sure to share your kind words with him.
services was excellent and 100% for his…
services was excellent and 100% for his patience. Dev
15. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your 5-star review! We’re so pleased to hear that Dev provided excellent service and showed such patience in supporting you. We’ll be sure to pass on your appreciation to him.
Highly recommeded
Simple and professional way of explaining, makes it easier for you to understand and follow the pathway.
Glad to join the training.
Thanks Dev for your assistance.
14. august 2025
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Svar fra Optima Training & Consultancy Ltd
It’s great to hear that Dev’s clear and professional explanations made it easier for you to follow your pathway. We’re really glad you’re enjoying the training so far and we’ll be sure to pass on your thanks to him.
my problem was resolved genuinely
my problem was resolved genuinely. when one support staff couldn't handle it , she encouraged me to hold on for another staff who took me to a good conclusion
12. august 2025
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Svar fra Optima Training & Consultancy Ltd
We’re really pleased to hear your issue was resolved and that our team worked together to get you to the right outcome. Sometimes it takes more than one set of eyes, and we’re glad the handover between staff was smooth and helpful.
Thank you for sharing your experience and for your 4-star rating. We’ll keep working hard to turn that into a 5-star next time.
I registered for the cybersecurity…
I registered for the cybersecurity program sometime in August 2024. The few classes I attended were interactive and enlightening. Unfortunately I couldn’t continue due to some health reasons. It was not an easy time but Dean Wood was very professional and empathetic. He gave me some concessions and opportunities to make adjustments so I am able to carry on with the program however things took a different turn that I could not continue. Through these periods several appointments were booked for me to help manage the situation.
Customer service I would say was excellent.
12. august 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for sharing your experience and for your kind words. We’re really pleased to hear that you found the classes interactive and enlightening, and that Dean was able to support you with empathy and professionalism during a difficult time.
We understand how challenging it must have been to step away for health reasons, and we’re glad the customer service team could provide flexibility and book appointments to help manage your situation.
We appreciate your feedback and wish you the very best as you focus on your health and future goals.
Happy experience
From the first day of enquiry to the first day of class, the team has been very helpful. Prompt response to emails and calls and they are always ready to help
5. august 2025
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Svar fra Optima Training & Consultancy Ltd
It’s wonderful to hear that your experience has been so positive from the very first enquiry through to your first class. We’re glad the team were able to respond promptly and provide the support you needed along the way.
Thank you for your kind words and for sharing your experience we look forward to supporting you throughout the rest of your training journey.
Outstanding support
Great team, trainers and support! Well worth the investment for the exceptional qualification and training gained. Steve Benfield has been particularly helpful providing a great service!
4. august 2025
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Svar fra Optima Training & Consultancy Ltd
We’re so pleased to hear that you’ve had such a positive experience with our trainers and support team, and that you’ve found real value in the training and qualification. It’s also great to know Steve Benfield has been able to provide such helpful service we’ll be sure to pass on your feedback to him.
Thank you for your kind words and your 4-star rating. We’ll keep striving to make your experience even better and hope to earn that fifth star next time.
Harassing me more than a stalker
Will not stop texting me from multiple numbers. I block texts daily and still get messaged the next day from a new number. Emails signing me up to webinars. Worse than a stalker
27. juli 2025
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Svar fra Optima Training & Consultancy Ltd
Hi Georgina,
We can only apologise that this is the experience that you have had. Sadly, I cannot find you on our system so hopefully you've already been removed?
If not, please send us an email from the address that is registered on our system and we can make sure that you have been deleted.
I was misled and pressured into signing…
I was misled and pressured into signing up for a course that was not what I was told it would be. During the onboarding process, I was given conflicting information by different staff members about the length, content, and structure of the course. What was verbally promised — full training over six months — was later contradicted in a Zoom call where I was told it would be just three months with self-led lab sessions.
Despite submitting a written cancellation within the legal 14-day cooling-off period and not accessing any course content, Optima has refused to honour it. They are now relying on an alleged recorded phone call to override my written cancellation — which is completely unacceptable and goes against their own Terms & Conditions, which clearly state cancellations must be made in writing.
This has been an incredibly stressful experience. I have raised complaints with Trading Standards, the Financial Ombudsman Service, and Payment Assist. No one should be pressured into signing a document during a live call, misinformed about what they are paying for, and then denied their legal rights.
I would strongly advise others to avoid this provider. Their tactics are aggressive, misleading, and dismissive of consumer protections.
11. juli 2025
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Svar fra Optima Training & Consultancy Ltd
Good afternoon Ayaan,
Firstly allow me to apologise for the distress that this situation seems to have caused you.
I understand that you originally enquired about an AI Academy (which features 6 months of training), however you later signed up for an AWS Architect course, which is possible to finish in just 3.
All of our training is self paced, and it's possible for you to extend your learning over whatever period of time that you need to be comfortable before taking exams.
Our resolutions team have been trying to book a call with you so we can come to a fair resolution for both parties - please take advantage of this opportunity an we'll be happy to assist in any way that we can
Optima
My names Omari Wellington
My names Omari Wellington. Steve Benfield dealt with my case and he was an extremely sincere and understanding person towards my unfortunate unforeseen situation of an ankle break. Even though I was put in a predicament of not being able to pay towards the course for quite some time due to my injury, Steve remained patient, allowed me to get back on my feet and helped me get back on track again.
11. juli 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you, Omari, for sharing your experience. We're really glad Steve was able to support you with patience and understanding during a difficult time. It's great to hear you're back on track now. We wish you all the best as you continue your learning journey.
The fact that Maxine gave me an…
The fact that Maxine gave me an incredible service while I was absent for a while reassured me to trust the excellent service you guys had been offering!
7. juli 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your feedback — we’re really pleased to hear that Maxine’s support made such a difference and helped reassure you about the service you’ve received.
We’ll be sure to pass on your message to her. It’s great to have you back with us and we’re here to support you every step of the way.
It's been difficult starting my course…
It's been difficult starting my course as im still serving in the military and I'm constantly being deployed at short notice. Despite being enrolled already Steve Benfield has been absolutely helpful regarding moving me to another cohert which would allow me to start my course at the ideal time.
Student support service 10/10.
With this being said, the customer service, understanding, clarity and communication has always been 10/10.
I couldn't ask for a better service.
Thankyou.
-Rasheed.
7. juli 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your feedback — we really appreciate you taking the time to share your experience, especially with everything you have going on.
It’s great to hear that Steve was able to support you in moving to a cohort that works better around your military commitments. We understand how unpredictable that can be, and we’re always happy to work around it wherever possible.
Thank you as well for your kind words about the wider team’s service and communication. We’ll be sure to pass this on. Wishing you all the best as you begin your course — we’ll be here to support you every step of the way.
Steve's exceptional support has brought…
Steve's exceptional support has brought clarity to my learning process. He not only accommodated my request but also addressed my concerns in a professional and helpful manner. His guidance and the learning resources he provided have made the distinction between the two zones, one for learning and the other for tests, clear and manageable.
4. juli 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for sharing this — it’s great to hear that Steve’s support made such a positive difference to your learning experience. We’re glad he was able to address your concerns clearly and provide the guidance you needed.
We’ll be sure to pass on your kind words to him. Wishing you the very best with the rest of your studies and we’re here if you need anything along the way.
DONT TRUST
I enrolled in this course in November as they promised us a 6 months course, only 10h studies per week, entry-level salaries from £50,000 and, most importantly, beginner friendly. I then discovered that this is totally the opposite and they charge a great deal of money. Most of the students managed to drop but some of us are stuck here, with cases opened here and there, trying to escape this nightmare. Not sure where they got their positive reviews from.
3. april 2025
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Svar fra Optima Training & Consultancy Ltd
Hi Elena,
I'm sorry that your training experience with Optima seems to have been so troubled, however I must congratulate you on your recent exam pass! I'm so pleased you managed to perservere and get some of the results that you were looking for.
I'm sure that you can appreciate that everyone learns at a different pace and in a different way, we absolutely have students who only commit 10h a week but we pride ourselves on the flexibility of our courses and a students ability to take as long as they need.
I hope that following your recent success your experience can only improve, and that our support team can continue helping you on your journey
A greedy company that value your money…
A greedy company that value your money over anything else. Poor course structure and whatever they promise you to sign up is not true. Policies are made to hook your funds and you can’t get refunds. 2years counting…I am still dragged to pay for a course I attend once and gave up and request to cancel but am not allowed because my 14days period finished before I could even attend the course reasonably to know what is about truly. If you doubt my experience with them, ask for a trial classes before committing to the course not an arranged one but with an ongoing one. And do not sign that credit agreement they send to you with a third party company because when you do, there is no going back. They get paid and you end up dealing with a third party, paying for a course that is of a poor quality
2. juli 2025
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Svar fra Optima Training & Consultancy Ltd
Dear Joshua,
Thank you so much for sharing your feedback with us.
We’ve been doing our best to support you throughout your journey with us. When you needed it, we arranged a payment break and paused your training to give you some breathing space. We also switched you from the AI Academy to the Cyber Academy at your request, which was a significant change, especially given the limited spaces available.
We understand that life can present unexpected challenges, and we’ve always tried to help you navigate them. If there’s anything more we can do, or if you’d like to discuss your concerns further, please don’t hesitate to reach out to us at studentsupport@optima-it.co.uk. We’re here to help and want to see you succeed.
Warm regards,
Optima
Misleading Sales Tactics, Poor Support – I Strongly Advise Against This Course
I want to warn others about my experience with this company. They promote a 14-day cancellation policy, but what they don’t make clear enough is that this period begins on the date you sign up, not when the course actually starts. In my case, I enrolled and paid, but the course didn’t begin for another two months. By the time I realised the quality was so poor, it was too late to get a refund. How is anyone supposed to know they won't want to continue before even starting?
When I enrolled, I was very clear with the sales representative that I have dyslexia and need more structured, supported learning. I was promised extra help and was assured that if I was struggling, I could withdraw. In reality, that support never materialised.
All learning is done online and you are essentially left to teach yourself. The so-called study sessions are just unfocused group discussions about random topics, offering no real guidance or teaching. For someone with dyslexia, this format is completely unsuitable, and despite raising this repeatedly, I received no meaningful accommodation or help.
What’s worse is that despite being promised flexibility and understanding, I’ve now discovered I am locked into paying for a £5,000 course I can’t even use. The company has shown no willingness to help or refund me, even though I explained my circumstances clearly when signing up.
I find this behaviour incredibly disappointing and, frankly, unethical. While they may be an AI company, a little human decency would go a long way. I strongly urge anyone considering signing up to think very carefully before handing over their money.
20. juli 2024
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Svar fra Optima Training & Consultancy Ltd
Thank you for your message and for sharing your concerns. We’re very sorry to hear that you feel disappointed with your experience — this is never the outcome we want for any of our learners.
We do want to clarify a few points about your time with us. You’ve actually received very positive feedback from both mentors and instructors about your progress on the course. It’s clear from those sessions that you’ve been engaging well with the material and developing your skills, which we’re pleased to see.
In terms of course resources, the majority of our learning content is provided in video format to support different learning styles, and there are free accessibility tools available to read out any written content for those who need it. For exams, we also make arrangements for additional time for students with dyslexia or other learning needs, which remains available to you.
We understand you raised concerns about support, and while we have reached out on several occasions to arrange help, a number of these support calls were cancelled on your side, which has made it difficult for us to provide the consistent, structured assistance you deserve. Our team remains available and willing to help should you wish to re-engage with us.
Regarding the 14-day cancellation period, we do communicate that this begins from the point of enrolment as required by consumer protection regulations. That said, we acknowledge this might not have been made as clear as it should have been during your sign-up and we’ll review how this is explained going forward.
We’re grateful for your feedback and would still welcome the chance to discuss how we might better support you. If you’re open to it, please get in touch directly so we can arrange a proper conversation.
Great company
Great company
Seen results almost straight away, passed the exam in the first go. Dev was great help aswell
30. juni 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you for your feedback. We’re really pleased to hear you saw quick results and passed your exam first time.
A special thank you for mentioning Dev — we’ll be sure to pass on your kind words. Well done and thank you for choosing Optima
Again, a five star
Again, a five star! If people doubt about how genuine my review is, they can go to my LinkedIn.
I have completed 4 AWS certifications already, 3 with Optima. Because instead of evaluating my instructors, I listened to them knowing they know better! I also read a lot, did a lot of labs, did a lot of CloudQuest, create my own architecture and projects.
Scoring 85% to unlock the vouchers is not that terrible, I've scored 95% before even for the Data Engineers Associate mock exams.
The customer support has always been excellent for me. Zoe and Lambe are always willing to help; and recently Steve has been very helpful for my exam vouchers. I had to reschedule one of my exams and lost the voucher and they didn't mind issuing a new voucher.
And now, I'm mentoring and getting more confident in my communication skills and planning. It's like getting 2 in one.
12. juni 2025
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Svar fra Optima Training & Consultancy Ltd
Thank you so much for taking the time to leave such a fantastic review and congratulations on completing four AWS certifications, with three of them through Optima! It’s wonderful to hear how you’ve embraced both the learning and hands-on practice to develop your skills and confidence.
We’re especially pleased to hear such positive feedback about Zoe, Lambe, and Steve. We’ll be sure to pass on your kind words to them. Supporting our learners at every stage is something we truly value, and it’s great to know the team were able to assist you when you needed it.
It’s inspiring to hear how your journey has progressed beyond certification, with mentoring and communication development now part of your story too. That’s exactly what we hope to help our learners achieve.
Thank you again for your trust in us and we look forward to supporting you in your next steps!
The Optima Training & Consultancy Team
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