Opsholders Anmeldelser 187

Svar fra Opsholders

16. feb. 2026

We would like to clarify the situation regarding the delivery time. Immediately after you placed your order through our website, we contacted you within minutes to inform you about the manufacturing lead time and asked whether you preferred to wait or cancel the order. You confirmed that you were happy to wait and that everything was fine.

Once the order was completed and before shippment, we informed you that the selected shipping method (standard post) is the slowest option and typically takes approximately 1–4 weeks for delivery. We also offered you the opportunity to upgrade to a faster shipping service. However, you chose to proceed with the original, lowest-cost shipping option. We therefore shipped the order exactly according to your selected preference.

We would also like to respectfully mention that the 3-star rating does not fully reflect our service. We are not the shipping company and unfortunately do not control courier delivery times once the parcel has been dispatched. We were transparent about production time, shipping options, and delivery expectations from the very beginning.

We always aim to provide clear communication and the best possible service. If there is anything further we can assist you with, please feel free to contact us directly.

Kind regards,
Opsholders

Svar fra Opsholders

10. feb. 2026

Dear Adam!

Thank you for taking the time to share your experience. We are genuinely sorry that this order did not meet your expectations and that it caused you frustration. We would like to clarify several points for transparency, as accuracy is important both to us and to future customers.

Stock availability:
Our website does not display items as “in stock” when they are not physically available. When an item is in stock, the exact quantity is shown, as on other major e-commerce platforms. The product you ordered (Sprint Filter) is manufactured to order — neither we or the manufacturer keep these filters in stock. This was communicated to you immediately after your order, together with the estimated production timeframe.

Dispatch timeline:
The item was dispatched once it was completed by the manufacturer, within the communicated lead time. We understand waiting is frustrating, but this was not a hidden delay and was explained as soon as the order was placed.

Shipping issue:
We fully acknowledge that an incorrect postcode was entered (one digit missing), which caused the parcel to be misrouted. This was our mistake, and we apologise for it.
That said, during the delay we:

Contacted FedEx

Opened multiple cases to investigate the issue with the courriers.

Were not informed by FedEx at any stage that the postcode was incorrect

Once you identified the postcode discrepancy, we immediately informed FedEx, the address was corrected, a new tracking number was issued, and the shipment continued to delivery. The parcel was delayed but never lost.

Communication and support:
We responded to all messages promptly (typically within minutes) and provided continuous updates based on the information supplied by FedEx. At no point did we ignore the situation or stop assisting.

Compensation:
As a goodwill gesture, we offered an additional discount on a future purchase. While we understand this may not have been the resolution you hoped for, we did make an effort to acknowledge the inconvenience caused.

Mistakes can happen, and we fully accept responsibility for the addressing error. However, we strongly disagree that there was a lack of support, communication, or effort on our side. From start to finish, we actively worked to resolve the issue and keep you informed.

We regret that this experience left you dissatisfied and appreciate your feedback, which helps us improve our processes going forward.

Kind regards,
OPSHOLDERS

Svar fra Opsholders

16. jan. 2026

Hello, Oliver,

Thank you for taking the time to leave us a review and for your feedback.

We’re sorry to hear that our communication did not meet your expectations. According to our records, you were informed at the time of purchase that the dispatch time would be 6–10 working days. Your order was shipped after 8 working days, which is within the stated timeframe, and we sent you the tracking information along with photos of the packaged order.

We also received your message on December 28th (Saturday, after Christmas) and replied the following day, December 29th, confirming that the order was on the way and progressing as scheduled.

That said, we truly appreciate your feedback and will use it to improve our communication going forward. We’re glad to hear that you ultimately received your order as described, and we hope to have the opportunity to provide you with an even better experience next time.