Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I have been an Only Curls customer since 2021. I had purchased the whole product line, including (and most importantly) a scalp exfoliator they introduced shortly after I started purchasing f... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

What a fantastic small company. All dedicated to us curly wurlies. Fantastic customer service. It shows the nature of the company when the CEO Lizzie is on hand to answer queries and issues her self... Vis mer

Vurdert til 5 av 5 stjerner

I discovered only curls 2 years ago and it’s been life changing I had super frizzy horrible hair . I ordered the starter pack and never looked back ! It’s amazing I now like my hair and embrace my cur... Vis mer

Vurdert til 5 av 5 stjerner

I love Only Curls! I started using the products 2yrs ago after years of straightening my hair and the condition is so much better since using the products. The customer service has been fab, the staff... Vis mer

Informasjon om virksomheten

  1. Butikk med hårprodukter

Skrevet av virksomheten

Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

809 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Best customer service ever!

I wanted to thank Only Curls for their wonderful customer service! I’ve been a long time customer & love a lot of their products. I have to say I’ve never experienced the level of customer service anywhere else, they really went above & beyond to make me feel appreciated as a customer. I won’t add the actual details incase someone tries to abuse the info! Thank you, it means a lot xxx

11. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Microfibre hair towel

Great delivery and product. I ordered a white microfibre hair towel to control my frizzy curly hair.

The towel dries my hair very rapidly compared to a cotton towel. Also, without damaging the hair shaft structure.

4. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Been purchasing for years and will continue

I have been purchasing Only Curls for a couple of years now. The difference in my hair is incredible. They often have offers and discounts on and usually receive and email asking if I have any questions and to thank for my continued purchase. No reason for me to go back to shop bought shampoo!

6. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

It’s ok and it’s no better than any mid…

It’s ok and it’s no better than any mid price non supermarket medium weight shampoo and conditioner. The hydrating curl cream is like using more conditioner left in. It’s really hyped on instagram and all the videos go from wet wavy looking to hair to suddenly bouncy curls: actually it seems a lot of effort has gone into styling, your curls are not better or bigger than any other curl routine. It also works out expensive as the bottles are tiny in the £35 trial pack. The conditioner contains nut oil so no good for someone with nut allergy and that is not clearly stated too. I would say get the gel if you don’t use curl gel but as I haven’t used curl gel before I can’t compare that product. I’m sure Only Curls will give a very long reply about how I’m not using the products correctly, ( I am they are fairly foolproof). I wasted money on the conditioner as it has macadamia nut oil which should be declared clearly at point of sale, you shouldn’t have to read the small print. Overall: ok product mis-sold on social media

2. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

Thank you for your feedback - we're sad to hear the products weren't the right fit for your curls. If you haven't already, please send us an email to hello@onlycurls.com so we can assist further. There are often tweaks to the routine we can suggest that really help to improve results, but if you'd prefer not to give them a try, we can organise a return as per our Curl Satisfaction Guarantee.
The ingredients for all of our products are available on product pages and on each of the bottles - we always recommend those will allergies or sensitivities check these ingredients prior to purchase/use to be safe. We are always happy to help with ingredients queries, as well as offer an exchange for any items that are unsuitable too.

Vurdert til 3 av 5 stjerner

My hair isn't super think but does have…

My hair isn't super think but does have a natural wave/curl to it so I thought these products would be perfect to help define and make it less frizzy.
Unfortunately I think the curl cream and or the curl gel has left it feeling very greasy and not nice to touch. It has created a nice curl but unfortunately for my finer hair it doesn't feel or look great.

2. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

We're sorry to hear you haven't seen the expected results here! For fine curls, a little of each product goes a really long way (especially the curl creme, sometimes a 5p amount is enough). We think a few tweaks to the amount of product used here would really help. Would you be so kind as to reach out to us via email please (hello@onlycurls.com)? We'd love the opportunity to advise further. Thanks so much.

Vurdert til 2 av 5 stjerner

Wouldn’t recommend for finer or thinner…

Wouldn’t recommend for finer or thinner hair. I followed the 4 steps and leaves my hair feeling greasy and the curls are uneven and look messy.

I think the shampoo and conditioner are good products in their own right but the curl cream and enhancer didn’t do my hair any good.

I’ve gone back to naturally drying my hair and using an anti frizz mist. Works a lot better

23. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

We're really sorry to hear that the Hydrating Curl Creme and Enhancing Gel aren’t working out for you. These products are loved by many of our customers, but we totally understand that every curl is unique and may need some adjustments for the best results. We couldn't find any previous communication from you, but we'd love to help! We have some great tips that we think will really make a difference. Please send us an email at hello@onlycurls.com, and we’ll be very happy to chat and assist.

Vurdert til 5 av 5 stjerner

Amazing company and great customer…

Amazing company and great customer service!! Received a damage product by accident (most likely due to postage) and Shireen sorted this out for me immediately, so kind and friendly too!!! The products at only curls are great, they’ve brought my curls back and are my new go to :)

23. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not for me

Not for me. Better, cheaper products from drugstore. This left my hair feeling a bit greasy so had to wash it again the next day (used different products and got better results)

9. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

We're so sorry to hear that you aren't happy with the results that you experienced, the products usually get really positive feedback but we do appreciate that everyone's curls are unique. Our customer service team would love to send you some tips to get results that you are happier with, or to exchange products that we feel would work better for your curls. Please do reach out to us at hello@onlycurls.com and we'd be very happy to help.

Vurdert til 2 av 5 stjerner

Curly Girl - disappointed

I really wanted this to work and was ready to commit to the process, but the products simply leave my hair feeling gross to the touch!

The shampoo and conditioner are nice so suspect it must be either the hydrating curl cream or the enhancing curl gel or both?

I get good volume, but not necessarily great curls. My hair underneath super curly, but top not so much but that could be due to previously straightening my hair. I tong the parts that need it and it holds well. That is one good point.

Over all my hair feels like there is way too much product on it, even when I reduce the quality. It definitely feels greasy to the touch. Very disappointed and get better results with regular shampoo and curling mousse.

7. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

We're so sorry to hear that you're not happy with the Hydrating Curl Creme and the Enhancing Gel, they are really popular products that usually get great feedback. But we do appreciate that everyone's curls are unique and will require slightly different amounts of each products to get the best results. We'd love to offer you some personalised curl tips to get better results. Please drop us an email at hello@onlycurls.com and we'd be very happy to help.

Vurdert til 5 av 5 stjerner

Love only curls!

I am always over the moon with only curls products, they have done wonders for my curls!

I recently placed an order and two items were faulty, upon speaking to only curls, two replacement items were sent out within minutes! Couldn’t be happier with the customer service!

5. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

*Fantastic Service*

*Fantastic Service*
I never normally leave reviews, however, there have been a couple of times now that I have had to contact Only Curls for a variety of reasons and their help and service is fantastic. They are super quick with replying and extremely helpful.
Their products are also amazing and my daughter is obsessed with Only Curls. Please do not be afraid to use this company, they are great!!!

31. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service

I reached out to customer service when Evri sent me an email saying they had delivered my package, but I had not received it. The customer service representative was very helpful and reassuring and a few days later I was sent a replacement package via Royal Mail. Love the hats! Wholeheartedly recommend this company and their customer service. Other companies should take a leaf out of their book when it comes to providing excellent customer service!

21. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Happy

I reached out to the customer service team via email and unfortunately I missed the Christmas deadline by 1 day. Customer service was more than helpful and said if I placed my order before 12 noon 20/12/24 they would do their best in my order arriving before Christmas. My order came today 21/12/24 which i am so pleased about.

The products are presented very well in their box.

My daughter asked for the Dyson diffuser attachment for her Dyson airwrap for Christmas and a silk bonnet to sleep in. She absolutely loves the bouncy curly hair look. Her hair is naturally curly / wavy but this attachment will give her great hair results.

I bought the ‘ try everything curl kit ‘ as a little extra. She will be so excited to try these products.

20. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Dry hair, itchy scalp, possibly allergic reaction

Ordered Little Curls shampoo and conditioner for our 7 year old girl and it was simply awful. The shampoo didn't foam at all, the conditioner was runny and didn't make hair any softer. Our little one's hair instantly got really dry and her scalp became red and really itchy. Despite this experience, we tried to use this product once more just to be sure that's what caused the reaction. And we were right. I contacted the company for a return and refund. They refunded me the cost of the product without the cost of postage (£5.95!). They didn't want me to send their product back. So I would not recommend this product to anyone.

11. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

Thank you for sharing your feedback; we’re really sorry to hear the Little Curls products didn’t work out for your daughter. We know sensitivities are unique, and while our products are gentle, dermatologically tested and usually suitable for sensitive skin, we do understand they’re not the right fit for everyone.

When you got in touch, we refunded the cost of the products as we understood you couldn’t use them anymore, and we didn’t ask for them back to make things easier for you. We also emailed to offer some help with understanding the ingredients, but we didn’t hear back. If you’d like to reply, we’d be happy to revisit the £5 shipping fee for you too.
We’re a small team, and we care about every single customer. Please don’t hesitate to get back in touch—we’d love to help further if we can.

Vurdert til 5 av 5 stjerner

Fab products, excellent customer service

My husband ordered two products as Christmas presents, but ordered one incorrectly. When he contacted customer services to ask if it was possible to do an exchange, they were so helpful and actually sent a replacement items free of charge, which was amazing. It cam e really quickly too.
The products are great quality too - couldn't be more impressed!

9. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service

I have used the products for a few years now and they are brilliant on my hair, however the most recent order had gone missing with the delivery company. The customer service I have received from Only Curls is excellent. I have been getting no where with the missing product for over 2 weeks, however they have now said they will investigate this and are issuing a replacement product to me today. I could not ask for better customer service! Thank you!

13. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Thank you for caring

Let me tell you how great this company is....
I spent money in the black Friday sale, I bought the biggest bundle I could, though I only have 2c I was excited to have my natural hair back rather than the straight but frizzy I have had for years, I bought the sleep bonnet too because my curls tend to go flat after sleep, however when I tried to sleep in the hat I found that I overheated (I'm autistic and struggle with temp regulation) I emailed and explained to them and they promptly sent out a pillowcase (in a colour of my choice) free of charge, couldn't ask for better customer service, the pillowcase has been a game changer, truly grateful, very happy customer ***** I'd give them more stars if I could, also the products last ages as there's very little needed to get your hair clean and conditioned ☺️

11. desember 2024
Anmeldelse skrevet uten oppfordring

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