Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I have been an Only Curls customer since 2021. I had purchased the whole product line, including (and most importantly) a scalp exfoliator they introduced shortly after I started purchasing f... Vis mer

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Vurdert til 5 av 5 stjerner

What a fantastic small company. All dedicated to us curly wurlies. Fantastic customer service. It shows the nature of the company when the CEO Lizzie is on hand to answer queries and issues her self... Vis mer

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Vurdert til 5 av 5 stjerner

I discovered only curls 2 years ago and it’s been life changing I had super frizzy horrible hair . I ordered the starter pack and never looked back ! It’s amazing I now like my hair and embrace my cur... Vis mer

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Vurdert til 5 av 5 stjerner

I love Only Curls! I started using the products 2yrs ago after years of straightening my hair and the condition is so much better since using the products. The customer service has been fab, the staff... Vis mer

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Informasjon om virksomheten

  1. Butikk med hårprodukter

Skrevet av virksomheten

Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

810 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Exceptional customer service

The team, particularly Shireen and Natalie, are so kind and helpful. I experienced a really friendly and very quick service - I wouldn't expect such a quick and human experience from any retail/cosmetics brand, especially at the weekend. I work as a Head of Brand myself and these touches are what set a brand apart and have left a lasting impression on me. Unfortunately due to my own very sensitive scalp not all of the products suited me, but that's no reflection of the brand or the items I purchased. I know lots of people who really rate them, which was why I purchased in the first place, and with the exception of my scalp the products made my curls so soft and shiny. If you're looking to give something a try, I'd recommend Only Curls.

23. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

Thank you for your kind words! 🌟 It's great to hear that our lovely CX team provided such helpful service, even on weekends. We're so happy you found our products made your curls soft and shiny, despite your sensitive scalp. Your recommendation means a lot to us!

If you need anything else or have more feedback, feel free to reach out. We're here to help!

Vurdert til 5 av 5 stjerner

Best Customer Service Ever!

I have been using this company for a few years now, having tried many other companies. I can say in all honesty that their products are undoubtedly the best I have used. Also, the customer service is absolutely second to none! Extremely fast response and always very helpful.

18. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

Thank you so much for your lovely review and loyalty! It's amazing to hear our customer service has been speedy and helpful for you.
Your support means a lot to us. If you have more feedback or need anything, just let us know. We're here to help with all your curly needs! 💖

Vurdert til 1 av 5 stjerner

Megahold disappointment…

I bought the only curls megahold and I’m incredibly unimpressed.
The smell is not great, an overdone hairdressy smell. The texture is horrid, very clumpy. When I put this stuff on my hair it is very itchy and then it all flakes out so that you look like you have a dreadful case of dandruff.

I have thick curly hair which is why I bought something called mega hold and it lasted about 2 hours. I told them that the product didn’t work but they asked about what products I was using it with- as if I’d buy more of the products to make it better. Such a disappointment after all the reviews I read.
I bought a litre of the stuff- I used it twice, not sure what to do with it now!

16. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

We're really sorry to hear about your experience. The products usually get great reviews, but we appreciate all curls and scent preferences are unique. When we asked about your hair routine and any other products you were currently using, it was so we could offer personalised tips or suggest an exchange to find something that works better for you. Unfortunately, we didn't receive a response.
We genuinely care about each and every customer, and we're committed to making things right for you. We'll be following up on our previous email to ensure we can assist you further. Please also feel free to get in touch so we can help resolve this for you (hello@onlycurls.com)

Vurdert til 5 av 5 stjerner

Excellent all round

Excellent service, delivered v quickly and beautiful, quality product. I bought 2 curly towels for me and my daughter. They are so soft, plenty big enough to wrap around long hair and make my hair so easy to manage. Would definitely recommend 👏

9. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

Thanks so much for your kind review! 🌠 We're thrilled you loved our quick service and that the curly towels are working wonders for you and your daughter.
Your recommendation means a lot! If you ever need anything else or have more feedback, just give us a shout. We're here for you x

Vurdert til 3 av 5 stjerner

Everyone's hair is different, but not for me.

Everyone's hair is different, obviously, but I don't think this is the best system for me. You may have a different experience, but given I spent nearly 60 quid it wasn't worth that much, I took their quiz online and went with the recommended products, but I've got better results with much cheaper stuff. For reference I have fine, low porosity 2a/b hair but MASSES of it and John Frieda mousse followed by Umberto Gianni gel have given me better, bouncier waves than Only Curls.

I don't actually think the products are bad, they smell lovely and didn't build up in my hair, I just found them ineffective for me.

5. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

We're really sorry to hear the products didn't work as expected or your curls. We are often able to recommend some tweaks to the application method which really help the results. Equally, we'd be more than happy to exchange any products which you're not 100% happy with. Please do send us an email to hello@onlycurls.com, and we can help.

Vurdert til 5 av 5 stjerner

Outstanding customer service

Have ordered several times from this company for various products for my curly haired daughter, fantastic company with outstanding customer service and I’d urge anyone to get in touch with them on any issue (I noticed a few negative reviews which perhaps may not have been necessary if only they’d just reached out to customer services. A satin lined bobble hat I purchased came away where the bobble was attached within a few weeks and customer services couldn’t have been more helpful and apologetic and a new hat was sent out very swiftly) My daughter absolutely loves all the items I’ve purchased for her, I have no hesitation to reorder from this company. They seem to genuinely care, keep up the good work Only Curls

20. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely wonderful experience

Absolutely wonderful experience from the moment I placed an order the email notifications were so informative and I was worried I wasn’t going to get my order in time for my holiday but the team sorted it all out and it arrived just in time so I could start my curly hair revival immediately! Everything from the packaging to the customer service has been great, I real premium feel brand. And I can already see why the products have such great reviews as they’re working already! Highly recommend- Keep up the awesome work 🤩

22. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5* Customer service

Products aside, which are great and well loved by my daughter, I recently purchased for her, the misting bottle spray which she loved. Unfortunately, she put hot water from the kettle into it and shrunk and distorted the bottle (perhaps thicker material is needed there in a product update). A quick email to OC HQ this morning and a lovely reply from them offering to send a new one free of charge. ( I was cheekily asking for a discount code to replace later this month)

Not only are the products great (my daughters review) but the customer service is amazing too.

Thank you

23. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very happy curly girl!

I love Only Curls products. I bought the starter kit & the definition in my curls after literally the first wash with them was amazing! I have so much more volume at the top where my curls usually fell flat. I just love them!
I also contacted customer services for some help with one of their products & they were so lovely & professional & helpful & resolved my issue instantly. I definitely recommend them! Brilliant products & brilliant service!

23. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic small business

Fantastic company, didn’t know I had curly hair until I used their products, I thought I was just wavy but oh no! I love all the products and the tips on the app is just brilliant. Amazing customer service and delivery quick. Definitely recommended. Thanks Anna and Lizzie at Only Curls, you are always there at the end of an email if I need you. Sarah Gray

21. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I absolutely love the onlycurls…

I absolutely love the onlycurls products and so does my hair. Usually I have to have at least 3 different shampoos and conditioners or my curls go in a mood! but now i just have the only curls products and my curls are amazing but what i love the most is the customer service.

13. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

LOVE LOVE LOVE!

I bloody love only curls and the fabulous ladies behind the business. I’ve purchased from only curls a couple of times, for both myself and my daughter. I bloody love their products. I grabbed these for my daughter first, she loves them, so I thought I’d try for me too. I emailed recently and had a good few lovely chats with all the only curls ladies - so so kind, lovely, positive, helpful, just bloody amazing. Full of tips and tricks for these products and curls. I’ve recently started to use some products and I’ve ordered more to try following the ladies recommendations. Cannot wait to try the new ones! The mega hold bundle is what I’ve got me so far following recommendations - they feel so good, smell lovely too - make my hair feel so good, I feel fabulous and so confident with my curls, these products have made me feel fab and I cannot wait to try some new ones. I wish I could grab the full size products for me and my daughter - hopefully one day soon! I also have one of the towels too - so so soft and lovely, love that too! Biggest thank you ladies, best ladies and products ever. Would recommend far and wide 💯💯. Promise you you’ll love them too! Will happily update if poss after my new products arrive. Loads of love and biggest thank you 💓💓💓 xxx

19. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful

I’ve got the type of hair that straightens easily but when left to dry naturally, it goes wavy. I bought the small set and I’m pleased I didn’t waste too much money on these products! I’ve tried it 5/6 times and every time my hair is awful!! Once it’s dried (naturally) it’s so frizzy and out of control. I either need to put it up and wash it again. It looks utterly horrendous. I wouldnt recommend these products at all. Now binned all bottles.

13. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Only Curls

The products usually get great reviews from customers with wavy hair - we're so sorry they didn't work out on this occasion. We definitely don't want unhappy customers and would really love to help, we can't see your contact information to do so. Please could you get in touch with us (hello@onlycurls.com) with your order details so we can help you further.

Vurdert til 5 av 5 stjerner

Love your curls with only curls

I am 53 and have very curly hair, for the first time in my life I love having curly hair. This product is revolutionary and I will never use anything else. I buy a litre at a time of each of my products and they last for about a year. Money well spent I will never go anywhere else for product now. I can even wear a hat thanks to only curls, with no frizz. Absolutely awesome 🤩

11. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I ❤️ Only Curls

I love Only Curls products, especially the hydrating curl crème and enhanced hold gel - the definition they give my curls is amazing.

The customer service is also fantastic! Nothing is ever too much trouble. 🌟🌟🌟🌟🌟

7. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect for my Curls

I bought a bundle to see whether the Only Curls products could help improve my curls, and I have to say, they’re the best they’ve looked! I’m using them regularly and in the order that’s recommended. The delivery was quick, customer service was great, do I wish it was cheaper? Of course, but to me, it’s a worthy investment

31. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing team and products

Absolutely fantastic products for curls, really helpful and supportive staff team.
Took time to help me with my questions which is sooooo important these days
10/10 for everybody at Only Curls

3. mai 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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