Very helpful staff . I think there is a blip in their system at the moment as was also unable to make the payment online. A lady rang me the next day which was very efficient,she went through the opti... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Because this company pay to have their information at the top of the Google search and it takes up most of the screen, it appears that this is how to get land registry information. IT IS NOT. It is th... Vis mer
Selskapet har svart
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Vis mer
Selskapet har svart
Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Kontaktopplysninger
Storbritannia
- onlinelandregistry.org.uk
3,6
Middels
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Name change on property deeds
I contacted Land Registry to start the process of changing the name on my parents' property deeds. The representative was pleasant and very helpful and completed the online form with ease. My overall experience with Land Registry was very positive.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Ann,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Excellent service
Excellent service. Simple to use and very fast results
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
So quick and easy to follow
So quick and easy to follow , received documents within a day . Excellent
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Pat,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
The docs don’t arrive in time when you pay the extra
I ordered the documents required , paid a premium for delivery by email within 12 hours and still have t received anything nearly 24 hours later . Think this is a scam
19. september 2026
Anmeldelse skrevet uten oppfordring
Great help
Immediate constructive and helpful reponse. Why don't you have a reduced fee for those on low incomes?
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Ian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Incomplete Order
I received the Official copy Title but not the Plan - still mot received despite second request
14. september 2026
Anmeldelse skrevet uten oppfordring
Quick and easy to use
Easy to use web site, super quick delivery of the documents that I requested. Took no longer than a couple of hours.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Mr Hammond,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Svar fra Online Land Registry
Good morning Rohit,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Rip off Britain
One never likes being ripped off, but on this occasion I should have been more aware of who I was dealing with. What should have cost me £14 through the official channel, instead cost me £70.73. I thought for the cost I would be getting the original deeds.
I thought it was a cheek for them to mention the property alert service, run by HM Land Registry. to protect people against scams.
The young lady I spoke to today did ask what could they do, but as it had been processed was not going to offer some refund as a gesture.
Buyer beware
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good Morning John,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Misleading Website
Went onto website to obtain plan of boundary to establish who was responsible to repair/replace garden fence. Options were confusing choose a report which I thought would detail what I needed based on the text included in the various options - to be only sent a PDF document of the boundary line of my property (which I already had) - £36 for a piece of paper. Received a call from Land Registry no more than 5 minutes submitting my query - only to be told it would be another £108 pounds to obtain the exact report I needed, which I'm not willing to pay. The caller agreed the website was misleading but it was too late to cancel my order and receive a refund. The fact that I received a phone call about the service says LR are aware of the poor and misleading information on their website. £108 to obtain a copy of the plan I needed is just day light robbery. So essentially paid £36 pound for a very basic plan of my property boundary. Very frustrating. Id recommend calling LR before paying for a report that is useless. They only positive part of my review is that the plan was received very quick - so don't been fooled into paying for the 12 hour service.
** In response to your reply - there was no order number received on any communications emails received - would also be useful for you to state that you a third party company as I could have got the same information from the Gov.Uk website for £7
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Initially impressed but now I wait !
Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find that only one has arrived within 24 hours of call. When will I receive the other two documents ?
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good afternoon,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
The Staff so help full friendly and…
The Staff so help full friendly and quick to resolve my request well done thankyou
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
At a time when may 'online services'…
At a time when may 'online services' are woefully inadequate, OKR are a breath of fresh sour. Very fast and efficient response, with follow-up hard-copy equally impressive.
Refreshing !
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Super impressed!
I received a prompt reply to my online question. This was followed by a call from a very polite and understanding colleague who outlined the end-to-end process. Super impressed! Thank you
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Linda,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Wouldn’t go near them again with a barge pole
Didn’t fulfill the service, sent wrong deeds. Agreed a refund then deducted £46 from payment which is not in their terms and conditions, I got £14 back. If you are in Scotland do not use this service. Go to Scotlis and you can buy title deeds for £3 + VAT….. Further to online registers reply to my review I did not receive an order number at any time, therefore, I cannot provide what Trustpilot is requesting so have emailed. They sent me an email to inform me that the property I requested couldn’t be found, hours after they sent me the wrong documents.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good afternnoon Janis,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Very quick and effective service
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Richard,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Simplicity of completing the forms
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Michelle,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I urge everyone to avoid this company
I urge everyone to avoid this company.
Here we go again. To Sophia who is, apparently an communications officer, thought he way my emails are ignored, maybe the title should be ... considered.
I'm laughing because you guy are hilarious.
After my very clear, time-lined complaint on Trustpilot. this was the reply you gave.
Good morning Paula, (You don't get to call me that!)
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries...
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
It shows that, yet again, my complaint was not read and not actioned. The response was simply to make you look good on Trustpilot. READ THE WHOLE THING and you'll realise that the refund was insufficient and insulting!
I know you will not respond to any contact unless I put it on Trustpilot. So I'll do it again... and again... until I get a full refund
CHANDLER / CLARK 1407103
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good afternoon Paula,
Thank you for your review.
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see that a refund was issued.
Unfortunately, we were unable to issue a full refund. This is because you are not entitled to a full refund where we have either received, begun processing, or processed and completed an online service for you, for which we charge a fee.
As the service had already been received and/or processing had commenced, the applicable service fee was deducted from the refund amount.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further, review the details of your order, and address any other concerns you may have.
Best regards,
Sophia
Communications Officer
Order incomplete and provided documents not what was ordered
Ordered documents for specific title number property. Received call stating additional documents found. So paid for additional documents.
Received documents for other properties nearby - including details of mortgages, owners etc for which I did not order.
Submitted 2 complaints - received no responses. One requesting refund for poor service which did not meet the requested order.
Was it worth it - NO
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Bob,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
The £36 payment for deeds only returned…
The £36 payment for deeds only returned land registary title which i got from gov website for £7. so not good value
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Stephen,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.