Very helpful staff . I think there is a blip in their system at the moment as was also unable to make the payment online. A lady rang me the next day which was very efficient,she went through the opti... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Vis mer
Selskapet har svart
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Vis mer
Selskapet har svart
Because this company pay to have their information at the top of the Google search and it takes up most of the screen, it appears that this is how to get land registry information. IT IS NOT. It is th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Kontaktopplysninger
Storbritannia
- onlinelandregistry.org.uk
3,6
Middels
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The handler Anisha was absolutely…
The handler Anisha was absolutely fantastic in assisting the process - very clear professional and helpful throughout ..
The price smarts a little for an additional person on the title but the service itself was superb ..
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Needed an historical title deed left a…
Needed an historical title deed left a message Saturday was called Monday morning.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Thought I was dealing with H M land…
Thought I was dealing with H M land registry, when I discovered I wasn't and I had already paid for services that I then cancelled a refund was requested now they don’t answer emails within theirs or my time frames trying to talk to someone to sort this out is impossible. Fast and efficient ti take your money but customer service disappears when theres a problem.
Hopefully someone from the office will pick this up and actually contact me regardjng this matter
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding the cancellation, refund request, and difficulties contacting our team. We aim to provide a professional and efficient service, and we regret that you have been left feeling disappointed.
We would welcome the opportunity to look into your concerns and clarify the situation regarding your refund request. If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Ordered the documents easy to do and…
Ordered the documents easy to do and they were emailed less than 24 hours later
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Sue,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
History Project Research
I chose online a register connected to an address. I paid. I then had a lovely email saying a contact number. I rang and was told there were 7 files connected to that address and they had sent me one already. The operative could not say whether 1938 onwards was covered in any of them even though that was in my original search, but they could send me the 7 for £200 odd. I asked what filing system they had if they could not tell which years were covered, she said there wasn't one and the contents could not be discovered. I refused the offer of the £200 for not even knowing whether the service I needed could be provided. A complete waste of time and money and I cannot believe there is no reference system.....
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Hi Ruth,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that you were left feeling disappointed with the information provided regarding the historical documents associated with the address.
We understand the importance of having clear information about the availability and relevance of records, particularly when carrying out research for a history project. We regret that you were unable to establish whether the available documents covered the period you required and appreciate you bringing your concerns to our attention.
We would welcome the opportunity to review your experience and look into the matter further. If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Very disappointed
Very disappointed. I accessed the Registry online but was unsure which product I needed. I used the help button to request a phone call. This was arranged and I explained that I was researching the history of my house and wished to ascertain the build date and occupants/owners through time. I was told this would be provided by 3 documents which I purchased. This is not the case. None of the information requested is on these documents.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Hi Elizabeth,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand that you purchased the documents based on the guidance provided and are disappointed that they did not contain the information you were hoping to find about your property's history, including its build date and previous occupants or owners.
We appreciate you bringing this to our attention and would welcome the opportunity to review the advice you received and the documents supplied, so we can better understand your concerns.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Easy online order for copy docs
Easy online order for copy docs. Fast response.
Thanks
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Stella,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Be aware this is not the official HM…
Be aware this is not the official HM Land Registry. I thought I was purchasing from the official LR but feel conned as they could call themselves something else to differentiate between the two but don't.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Dawn,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation.
We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Svar fra Online Land Registry
Good morning Ashley,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Confusing process which resulted in…
Confusing process which resulted in spending £36 on details that were not what I wanted
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Hi Sheila,
Thank you for sharing your feedback. We’re sorry to hear that you found the process confusing and that the documents you purchased did not meet your expectations. We aim to provide a clear and straightforward service, and we regret that your experience left you disappointed.
We would appreciate the opportunity to look into your concerns and better understand what happened.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Easy to use
Easy to use and received the pdf very quickly
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Tim,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
BEWARE!
BEWARE!
If you google 'land registry', 'Online Land Registry' pay Google to be at the top of the search list.
Their 'logo' is designed to look like the 'official site'.
The one you want, that charges a fraction of the price of 'OLR', is 'HM Land Registry - GOV UK'.
As soon as I realised my mistake and had provided my credit card details and paid the extortionate £72 (HMLR charge £7 for the same thing) I cancelled the order.
This is the response I received from 'OLR':
"I can confirm that the £14 credit issued on 04/09/26 was correct. The remaining £58 cannot be refunded, as work on your application had already begun. Once processing has started, the right to a refund is waived under our Terms and Conditions".
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience and understand your concerns regarding the service, pricing, and refund process.
Online Land Registry is an independent service and is not affiliated with HM Land Registry. We aim to provide customers with clear information about our services and terms and conditions before they place an order. We regret that you feel the distinction and the refund process were not clear in your case.
We would welcome the opportunity to review your concerns and look into the circumstances surrounding your order and refund.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Friendly and efficient
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Ian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Brilliant service
Brilliant service, ordered in the morning and received my documents early afternoon. More expensive than the Gov site, but very efficient.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Clair,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
OnLand is an utter example of how to make money while mocking clients
OnLand is an utter example of how companies are making money while mocking clients at the same time. When you go to their website to order documents, they make it so complicated that basically you have no idea what you get before paying for documents. Then when you call for support, they put you in a continuous loop between OnLand and Teranet and you are pressing the same buttons over and over for nothing. You pay about 6 CAD to view a map that you cannot download, then you pay over 40 CAD for two pages with minimum information on it, basically the list of owners. This has all the flags of a scam, and they should be audited.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Hi Mike,
Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience and that you found the ordering process, available documents, and customer support frustrating.
We understand the importance of having clear information about the documents and services available before making a purchase. We regret that you feel the information provided did not meet your expectations and that you experienced difficulties when trying to obtain assistance.
We take customer feedback seriously and would appreciate the opportunity to review your concerns in more detail.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Misleading Land Registry Imitation Charging 10X the Official Price
I placed an order on a website whose name closely resembles the official UK Government Land Registry service. The documents they sell for £72-£90, plus additional fees, are available directly from HM Land Registry for £3.60 including VAT.
My order was placed at 11:49.
I emailed to cancel at 11:52, three minutes later.
I phoned their office at 11:58 to ensure the cancellation was received.
They acknowledged my cancellation at 11:53.
I selected their standard service, which has a stated delivery window of 24–48 hours. Despite this, they later claimed they “began processing within 3 minutes” and therefore refused a refund. This claim is inconsistent with their own behaviour, as they emailed me at 14:19 asking for the correct address, something they would not need if work had genuinely begun earlier.
The following day they emailed again saying they had “found the address” and asked whether I wanted to continue, even though I had already cancelled. After several emails, they stated they would “stop processing” but needed to “investigate” before refunding. Today they informed me they would not refund anything because they supposedly started work within three minutes of the order, a non‑priority service.
I have raised a dispute with my bank and will proceed through the small claims process if necessary. Consumers should be aware that the same documents can be obtained directly from the official Government website for £3.60, and that this company charges significantly more while refusing cancellation even when requested immediately. It appears that once they have your money, is theirs to keep whether the service was cancelled, delivered or withdrawn
This experience is exactly why consumer protection laws exist.
And before you say you don't know me, here is my order number: #1419833
@Sophia,
You have my order number, if you want to investigate, you know exactly what to do. I have exchanged multiple emails with your team on the matter and they made it clear that they will not refund. The dispute is now active with my bank.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Hi Dee,
Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your experience, particularly regarding the cancellation of your order and the subsequent refund decision.
We understand your concerns about the timing of your cancellation, the processing of your order, and the communication you received from our team. We take these matters seriously and appreciate the opportunity to review the circumstances surrounding your order.
We aim to provide clear information about our services and terms and conditions, and we regret that this experience has left you feeling disappointed. We would welcome the opportunity to look into the matter further and review the concerns you have raised.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Easy and quick
Easy to use and very fast response. I had my title deeds by lunchtime from a 9am request.
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Stephanie,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Great automated service
Great automated service. Had the necessary documents in front of me within an hour.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Good morning Mike,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Is not the official land registry.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Land Registry
Hi,
Thank you for your feedback. We would like to clarify that Online Land Registry is an independent service and is not affiliated with HM Land Registry. We aim to provide customers with clear information about our services so they can make informed decisions when placing an order.
We’re sorry if this distinction was not clear during your experience and appreciate you taking the time to share your concerns.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Sent the wrong documents
Sent the wrong documents and when I rang up about it the person was unhelpful.
You are charging me something I did not ask for which is fraud
24. september 2026
Anmeldelse skrevet uten oppfordring
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