Onestream Anmeldelser 

Have been with one stream for 2 years. My WiFi has now been out for 4/5 days. I have called and spoken to support teams several times. Each day they tell me the same thing - technical team is working on it and to wait 24hrs. They have offered no compensation, nor have they offered to send someone out to physically fix the issue. Unfortunately, I’m tied into a contract. Once that is up, I’ll be leaving and taking my custom elsewhere.

UPDATE: 6th July
The provider has still not resolved my WiFi issue, but it happy to charge me for it.

I wanted to let you know about my experience with Onestream Broadband before you decide to sign up with them. I would strongly encourage you to consider other providers, as my experience has been disappointing from both a service and customer service perspective.

Here are the main issues I encountered:

1) Consistently slow internet speeds compared with what was advertised and what I expected.

2) Monthly router rental charges. Most broadband providers supply a router free of charge, but Onestream charged a monthly rental fee and expect you to return it as well.

3) Very expensive renewal prices. Once your initial contract ends, the renewal prices increase significantly. Loyalty does not appear to be rewarded.

4) Better deals for new customers. While existing customers are offered expensive renewal rates, new customers receive heavily discounted prices for exactly the same service.

5) Attempted charges after cancellation. Even after I cancelled my contract before it ended, I was still presented with charges beyond my cancellation date. Although they later suggested some charges might be refunded, they could not clearly explain what I was actually being billed for.

6) Poor customer support. When I asked for a detailed explanation of the charges on my account, the support agent repeatedly avoided answering the question and eventually ended the chat without providing the information I requested.

7) Difficulty obtaining evidence. Their online chat system does not allow customers to email themselves a copy of the conversation, making it difficult to keep evidence of what was discussed if there is a dispute later.

8) And even if you cancel 1 day earlier than contract date, be prepared for an early termination fee of £241 !

Overall, I found the whole experience frustrating. Instead of feeling valued as a customer, I felt that the company relied on confusing billing, expensive renewals, and poor communication.

I wanted to warn you so that you can make an informed decision. There are many broadband providers that offer competitive prices, free routers, better customer service, and much more transparent billing. I would recommend comparing those options before committing to Onestream.

Service seems to be okay in terms of connection but the speeds are never quite as promised, which is disappointing.

Additionally, they make it hard for you to cancel your service. I canceled in May and was billed in June for usage which I did not have.

They also tried saying that a switch request was raised by new tenants when there were not new tenants in the flat (we were still renting but had moved into a new house we bought so there was some overlap).

This company and the staff are helpful when it benefits them but will willingly skirt around any real issues you may have.

AVOID at all costs.

Joined onestream, and I have had service for 15 days now. I have been told by email they guarantee 29mbps. I have been monitoring it, and I get 18-26mbps. Adviser has stated I get normal, what they say is 32mbps. So what am I doing wrong? It's in black and white! I can't connect and play xbox or ps5. Currently changing suppliers. They sent email stating, you will incur £530 charge if you leave. Currently going to ofcom and ombudsman. My advice to you, don't use them. They even told me not to use WiFi, connect everything by ethernet cable. Conversation all screenshot, and complaints on way!!!

The call taker Blake was very accommodating I could not recommend enough!!

Worst experience ever with a broadband company don’t trust a word they say. Portal is a joke. They are more than useless. ABO “anyone but OneStream” is definitely my advice.

Have been with them a year .our area has bad internet signal but onestream have been really helpful and havent had anything to complain about

Been with them 4 years. Was fine initially. Easy phone calls to UK call service. Now they’ve joined the bandwagon and we try to speak to a foreign one. They take hours to answer but tell you to use live chat. This also takes hours. Trying to cancel contract for when it ends they don’t like it! It’s taken more than a week. Now they want the router returned but the t&c’s say only when cancelled before contract end. Somebody has misinterpreted I believe . I’m at the end of my tether nobody to contact email never answered complaint not given accurate procedure . Disgusting

Inconsistent broadband so I need to switch providers. I have just three months left on my contact. I appreciate I owe the outstanding 3 x £28. I am now told that on top of this I have to pay £275 cancellation fee!!!!!! I’m trapped and extremely hacked off. Cannot recommend this company at all