Onestop Anmeldelser 

One Stop Scarborough has an employee who continues to slander my name and service and the service of my Grandfather who fought in Normandy and Operation Market Garden!🤬🤬 His name is Carl but I don't know his surname!!!

For over 8 years I’ve been coming to One Stop Dudley Port on an ad-hoc basis to collect grocery products. For years the service I have received has been excellent, I’ve been invited to one stop weddings, baby showers, been supported with my volunteering work and SOO much more over the years! But today I was abruptly BANNED from site like a common criminal with no legal ban notice issued nor any police presence/involvement.

As since the start of May 2024 Mariah mainly / Sam / Scott / and others have made it their mission to make me feel uncomfortable when attending site to make purchases.

The behaviours include refusing to serve me despite being on till, ignoring my 3 year old when he speaks to staff, refusing to provide customer service despite paying for products from the One Stop Dudley Port store, making direct threats about my persons, creating drama by encouraging known criminals and alcoholics into the store to discuss my persons & not acknowledging me or my child when we are being served on the tills.

For example On 23rd May early afternoon between the 3-4PM mark i came into store after a photoshoot so I was with my personalised 22KG Raven suitcase and my shades. I believe this ‘look’ must have upset Mariah and caused her to turn to a white middle aged member of staff ‘I just wanna punch her in da face’ which lead to her colleague laughing, Mariah walking away from the till to focus on ‘other store duties’ and me leaving the store thinking ‘why is she being like this?!.

Today at around 11am I attended store in mental distress to purchase a can of coke. Upon arrival Sam (the stores manager) has advised that I am banned from site due to Mariah crying… which is simply unacceptable, unjustified and not something that I will stand for.

As someone who suffers with mental health I am deeply saddened by the behaviour of the staff and their knowledge of my protected characteristics makes me feel much that this is coming from such a highly respected organisation that is regarded for their community compassion. Therefore I find the actions to be completely discriminatory and unacceptable.

As a community figure with ties to various departments I vow to take this matter as far as it can go because the way I spoken to by Sam today was unjustified, the way Mariah is encouraged to behave is also unacceptable and I will be contacting One Stop head office, trading standards and any other relevant department. I understand one stop Dudley port want to bully me away from site but I won’t be inconvenienced for one woman’s pleasure.

At five ways Cleethorpes store. I was absolutely appalled by the post office staff this afternoon posted 1 parcel and because I never asked for a receipt she said '' could have told me'' with an attitude then as I was walking out in front of a full shop she said "I could do with a crystal ball as I'm not a mind reader'' to her colleague and with that attitude I will not be returning and taking my customer elsewhere and I will tell people not to shop in there aswel because of the staffs attitude towards there customers.

For Oulton Road, Lowestoft, shop. Always look for a particular member of staff, Shaz, if they are on I go elsewhere. They are rude, and unhelpful.
It is a shame as most of the staff are excellent, but I don't like being treated like something she has just stepped in. Probably will just get in my car and go elsewhere, saves the checking.

I just went to go to the shop and door was shut at 21.40 amd shop don't shut at 22.00 with no note saying early shut time well you lose on custom and hear nothing will change either way what happens better staff would help tbh

Every time I go in I feel like I'm being watched and judged. I've worked in retail for a couple years so I've seen the look before, just didn't expect it from customer service. Also lost my parcel even though it was delivered to their door. That's pathetic, never using any of their services again. Only 1 decent lady staff, man on the phone was very rude and dismissive. If you work in customer service, at least pretend you like it so you don't make your customers feel like garbage. When I was in line, the customer next to me was frowning at me for collecting a parcel. If you don't get along with other people (who also exist) you're welcome to leave. Atmosphere is way too toxic.

Felt like I was being watched I've been in retail for 10 years so I know the look I waited ages for a to good to go bag of shopping everyone is a potential shop lifter Woodside Dudley

I went to the shop today I realise that one of the cashiers took a picture of me while making fun of me

I was harassed by a young man multiple times in the store who had followed me into the store, having even yelled loud enough to make the young man leave for a moment I was not happy and explained too one of the workers and had a slight slip of the tongue and cursed at them, and their reply was "Don't Swear at Me" And to "Ignore Them" Bit hard to do when they've been tailing me and was even waiting to tail me again outside the store! I will not be shopping here again and I recommend others do the same, it's not worth it.

Within weeks of purchasing an insta 360 X3 from Onestop online water seeped in and killed camera even though it is garrenteed to 30+ feet underwater they asked for pictures and then claimed it was my fault. So I contacted insta direct they requested I sent it in for inspection they agreed it was a fault and replaced the item.i therefore advise anyone thinking of dealing with Onestop to avoid them like COVID.

I used the post office section of the battle hill branch and found the layout and safety badly thought out both from the customer point of view and the serving staff, queues were mixed up and I felt very vulnerable when getting cash, was a very good post office branch but the new layout means I will now shop elswhere

I bought a product from them, and at checkout I was surprised to see that I was asked to pay a different price than the one displayed. When I asked why I had to pay extra I was told by the visibly annoyed seller that this was the correct price!

Title: Accused of Theft without Cause - One Stop Thinking Fail

Review:
⭐

I had the most bewildering experience at One Stop Thinking. I walked in with the intention of browsing and potentially purchasing a few items, but what I received instead was an unwarranted accusation of theft. From the moment I entered, I was shadowed by an overzealous staff member who seemed convinced I was there to commit a crime.

As I perused the aisles, I noticed the staff member's suspicious glances, which made me increasingly uncomfortable. Despite the fact that I had no intention of stealing, I found myself feeling like a criminal under surveillance. The worst part came when I decided to leave the store empty-handed, only to be stopped at the exit and interrogated about my intentions.

The humiliation and frustration of being falsely accused of theft in front of other customers is something I never thought I would experience. It's appalling that One Stop Thinking's staff would jump to such conclusions without any evidence.

i apologised for the incidence and they were adamant that i was there to cause a crime and they came up with the most elaborate story.

Carol at Hildenborough was very helpful and patient with me. Her customer service impeccable I couldn’t fault her at all ! She always has a smile on her face every time I go in there. Such a lovely lady !

You are not automatically given a till receipt; you have to ask for it. I always do because of the number of times I've been over-charged for items. Today it was a 120g bar of Cadbury's Dairy Milk Wholenut which was priced on the shelf as £1.65.
On two other shelves were 180g bars "on offer" at £1.80. My receipt told me I'd been charged £1.80 for the smaller bar so I pointed this out to the assistant who seemed disinclined to believe me. I asked her to come and see the shelf. When she saw the lower price she removed that label and said the price had changed! I explained that the prices were different for each size, and took a photo of each shelf. She refunded the 15p overcharge very ungraciously. I think the alteration of prices on the electronic tills vis-a-vis the labels on the shelves needs looking into. Customers are reluctant to ask questions because they feel uncomfortable holding other people up. The Post Office is only open artbitrarily, causing inconvenience to the queues forming both there and at the tills, very often with only one member of staff dealing with both.

Goosewell Road Plymouth - please put your staff through a customer service training course. Been going in for years and service is so poor. A good morning, or hello, would you like a bag. The younger staff are lovely but the older staff clearly don't want to be there.

Came in this morning to grab some lunch before work, went to the checkout to see the lady moaning and yelling at a disabled gentleman on self checkout telling him to wait, by the time I was ready to be served she was telling me to use the self checkout. When I asked her why she yelled to someone to tell them I was angry, very poor customer service skills from somebody that's there to serve customers. Seems like she'd rather just stand about talk to staff.
The store manager was laughing and encouraging her behaviour, which I did raise as this wasn’t professional for such a huge establishment. She said she didn’t care, as it wasn’t her store or staff and they should be grateful she’s helping look over the store, and that it doesn’t belong to her, and she doesn’t care what the staff do, So she encouraged this behaviour, than to do the job she's paid to do, she then told her assistant if a complaint came in they would deny everything, act oblivious and defend one another. If I had time to wait I'd have wanted to speak to the manager who oversee the shops, and report the staff. As you can’t treat your customers like this especially myself and the disabled gentleman.
Will not be using this Onestop again.

Customer service appalling, Gateford road, Worksop.
Stand at counter waiting for them to finish what they are doing despite seeing you are stood waiting, parcel collection machine turned off an hour and 10 minutes before published closure time, try to send parcels got no stickers left, go back to collect parcel again - you can’t machine switched off 35 minutes before published closing time, then decide to tell me close 30 minutes earlier than published online by themselves and yodel. The attitude is we don’t care and won’t help. Expected to search through parcels to find what you’re looking for.
Either update times or don’t offer the service.

One stop, five ways in Grimsby.
Supervisor and staff are useless in ensuring the customers are safe, not helpful when dealing with customers. No security?
Totally Unsafe environment

What lovely helpful staff. Georgina, Terry and Bruno are so super helpful, give them a raise