One Empire Anmeldelser 

440
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I absolutely loved the customer service aswell as the lingerie itself. They have such beautiful and unique pieces that I couldn’t find anywhere else & much cheaper than most places too. The quality wa... Vis mer

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Vurdert til 5 av 5 stjerner

Absolutely love the piece I received from One Empire. It fits me perfectly and is so flattering. The material is good quality and the design is beautiful. The package was delivered really quick within... Vis mer

Vurdert til 5 av 5 stjerner

I was on the bus trip to the Lavender farm, Niagara Falls and Cherry picking - my experience was great. I was with good friends and had a wonderful time. Kim was great, friendly, was giving good in... Vis mer

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Vurdert til 5 av 5 stjerner

I asked a simple question about shipping as I was let down by another company Response was quick and kind Not only did it happen how I was told it would but I also got a follow up to check wholly... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Dameundertøysbutikk
  2. Undertøysbutikk
  3. Dameklesbutikk

Skrevet av virksomheten

We craft feminine lingerie accessories that awaken the Siren within — alluring pieces designed to unlock your divine feminine potential. Each set is a whisper of seduction, inviting you to surrender to your deepest desires and slip into a cinematic dreamscape of romantic possibility. Our designs don’t just adorn the body — they beckon, they promise. With every curve embraced and clasp fastened, we harness the power of sensuality, offering women the chance to own their allure and sell the feminine mystique with effortless grace.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

440 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 53 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(440)

62 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing customer service

Amazing customer service. I ordered the incorrect size and was worried about doing an exchange in time for a photoshoot as I’d left it quite last minute. The team at One Empire were swift to respond and act and pleasently worked with me for a resolution.

3. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

These guys are good I accidentally…

These guys are good I accidentally ordered wrong sizing and emailed them back on a contact they gave me and before my order was shipped they had fixed my order and replied back really fast very pleased 🥰

23. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

In all honesty the quality is pretty…

In all honesty the quality is pretty good for the price!! I got three complete sets and two nighties for the same price I’d probably pay for 1 set at most lingerie stores. The shipping was great I will definitely be buying more in the future

28. august 2024
Vurdert til 2 av 5 stjerner

They have sent me the wrong items and i…

They have sent me the wrong items and i have contacted them and had no reply.

26. august 2024
Logoen til One Empire

Svar fra One Empire

Hi Amelia,

Thank you for flagging this with us. We strive to ensure all orders are correct, and we're sorry we missed the mark this time.

Please rest assured that this is not the level of service we aim to provide. We understand how frustrating it can be to receive the wrong items and not get a prompt response.

To resolve this as quickly as possible, our team will reach out this morning. We'll prioritize your request and ensure that the correct items are sent to you immediately. ♥

Again, we apologize for the inconvenience and appreciate your understanding. We value your business and hope to make this right xx

Vurdert til 3 av 5 stjerner

Only buying again cause they gave me a discount

I bought the Amira Purple Lingerie Set, the Magnolia Pink Bodysuit, and the Lira Blue Intimates Set.

Loved the look of the lingerie, The website layout was perfect - everything looked so good! I ordered multiple pieces and fell for the bundle bargains.

However, I ordered the same sizes for every set (for reference I'm an AU size 12/L and 10D) - some things fit but others were too big which is a bummer (I'm looking at you Purple bralette/bustier)

If you're wearing these pieces the majority of the week (which I am) - the lingerie lasts for a month.

During/After a month - the lace in the pink bodysuit kept sticking together and ripped from me wearing it so much.

One of the straps in my blue garter ripped off as I was putting it on.

And YES the above is very VERY noticeable irl.

I was naive in thinking that this fast fashion would last longer, especially for the price.

There's a reason most lingerie brands use bra sizes and not dress sizes - to reduce the risk of the customer not fitting the garment.

I'm not saying that I'm not gonna buy from here again *cause with my budget I will*.

I feel as though we are all stuck between a rock and a hard place as most brands whether cheap or expensive are still fast fashion. and I'm unsure whether I'll get better garment quality if I start paying more for lingerie.

I hope that One Empire will slow down its fashion and focus on quality > and quantity then this would be a go-to brand.

29. mai 2024
Vurdert til 5 av 5 stjerner

Excellent customer service

I ordered and 5 minutes after I realised that I had chosen the wrong size. I sent them a message with no hope at all and when my items got shipped I realised the size had been changed. Shortly after, I received a message from their customer service team confirming that the items had been changed before shipping.
I can’t wait to receive the items but so far I’m super happy with this brand!

2. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Delivery issues

Was having delivery issues, without hesitation One Empire organised another shipment straight away and it's already due to be delivered. Customer service and communication is phenomenal. Cannot wait to shop here again.

24. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love shopping at One Empire

Love shopping at One Empire! So much that I only buy my lingerie from them now. The price and quality are amazing, and the sizes are true to size. I recommended One Empire to my sister, who is now also addicted. Keep up the great work guys!

15. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service

Great customer service, received my package missing part of my order. Emailed and complained, received an email back same day and was advised it’s on back order and would be sent through shortly. Cant complain.

12. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor customer service

Placed an order then after the fact was told no stock was available. Suggestions were made of other in stock items but none were similar.
I requested a refund and was originally told no, but upon further insistence I was given my refund

26. juni 2024
Logoen til One Empire

Svar fra One Empire

Hi Stacey,

Thank you for sharing your experience with us. We really apologise for the inconvenience you faced due to the unavailability of the item you ordered. We understand how frustrating it can be to place an order and then be informed of a stock issue.

We strive to keep our inventory updated to prevent such situations, but occasionally, discrepancies can occur. We are also sorry to hear about the initial difficulty in processing your refund. This is not the standard of service we aim to provide.

We appreciate your patience and persistence in resolving the matter, and we're glad that we could eventually fulfill your refund request. Your feedback is invaluable to us, and we will use it to improve our processes and customer service.

If you have any further concerns or need assistance in the future, please do not hesitate to contact us directly at hi@oneempire.com.au

We hope to have the opportunity to serve you better in the future.

Warmest regards ♥

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