OKKIA Anmeldelser 

Svar fra OKKIA

For 3 dager siden

Dear Customer,

We are sorry to hear that you have not yet received your glasses.

We have not previously received any communication from you regarding this issue, so we have not yet had the opportunity to investigate the status of your order.

Please contact us through the Support page on our website, providing your order details. Our Customer Service team will be happy to look into the matter and assist you as quickly as possible.

Kind regards,
OKKIA Customer Service Team

Svar fra OKKIA

For 3 dager siden

Gentile Cliente,

ci dispiace per quanto accaduto e comprendiamo il suo disappunto.

Tuttavia, per poter richiedere assistenza in garanzia è necessario disporre di una prova d’acquisto valida. In assenza dello scontrino o di un altro documento che attesti l’acquisto, il rivenditore non ha purtroppo la possibilità di verificare la data e le condizioni di acquisto e, di conseguenza, di prendere in carico la richiesta.

Allo stesso modo, anche noi, in qualità di produttore, non possiamo procedere con una richiesta di assistenza in garanzia senza una prova d’acquisto.

Ci dispiace non poterle fornire una soluzione diversa in questo caso e confidiamo nella sua comprensione.

Cordiali saluti,
OKKIA Customer Service Team

Svar fra OKKIA

For 4 dager siden

Dear Customer,
Thank you for your feedback.

We are sorry to hear about the difficulty you have experienced in receiving a response.

After checking, we can confirm that your purchase was made through OKKIA US, which is managed separately from the OKKIA main customer service.

For this reason, we kindly invite you to contact the OKKIA US Customer Care team directly, as they are the appropriate team to assist you with your order and warranty request.

Please rest assured that your request should be handled by the relevant customer care team, and we are sorry for any confusion this may have caused.

Thank you for your understanding.

Kind regards,
OKKIA Customer Care

Svar fra OKKIA

For 7 dager siden

Dear Customer,
We are sorry to hear about your experience with your sunglasses.

We would like to clarify that any product issue needs to be assessed individually in order to determine the nature and possible cause of the damage.

If your sunglasses were purchased directly from the OKKIA UK online store, we kindly invite you to contact the dedicated OKKIA UK Customer Care team, providing your order details and clear photographs of the damaged glasses, so that they can review your case and provide the appropriate assistance.

If, instead, the sunglasses were purchased from an authorized retailer in the UK, we kindly ask you to contact the retailer directly, as after-sales and warranty assistance for purchases made through third-party stores is handled by the original point of purchase. A valid proof of purchase will be required.

In either case, we encourage you to submit the necessary documentation so that your specific case can be properly assessed.

Kind regards,
OKKIA Customer Care

Svar fra OKKIA

25. sep. 2026

Hello,

Thank you for sharing your feedback. We are glad to hear that you appreciate the design, lightweight frames and functionality of our glasses.

Regarding the hinges and screws, we would like to clarify that a breakage cannot automatically be attributed to the quality of the materials, as it may depend on different factors and on the mechanical stress the frame has been subjected to over time.

If you have experienced a specific issue with one of our products, we invite you to contact our Customer Care through the Support section of our website, providing photos of the damaged glasses and the number of your order. This will allow us to assess the individual case and determine whether there may be a manufacturing defect.

Kind regards,
OKKIA Customer Care

Svar fra OKKIA

Oppdatert for 7 dager siden

Dear Customer,
We are sorry to read your review, but we would like to clarify that our Customer Care team has replied to your case multiple times, providing assistance and repeatedly requesting the information necessary to assess the issue.

In particular, we have asked you to provide a clear photo showing the damage to the glasses, which is essential for us to verify the problem and proceed with your claim. Despite our numerous exchanges, we have still not received the requested photo.

Without the necessary documentation, we are unfortunately unable to assess the damage or proceed further with your request.

We remain available to assist you as soon as we receive the requested documentation.

Kind regards,
OKKIA Customer Care

-----

Dear Customer,
We would like to clarify that we have never received the photograph you are referring to.

We have contacted you several times requesting a clear photo showing the damage, but no such photo has been received by our Customer Care team.

We therefore kindly ask you to reply directly to our previous communications and attach the photo again, so that we can receive it correctly, assess the damage and proceed with your case.

We remain available to assist you as soon as we receive the requested photograph.

Kind regards,
OKKIA Customer Care

Svar fra OKKIA

22. sep. 2026

Buongiorno,

ci dispiace leggere la sua recensione. Tuttavia, a seguito di una verifica nei nostri sistemi, non ci risulta alcuna segnalazione o richiesta di assistenza da parte sua relativa alla problematica descritta.

Non abbiamo quindi avuto la possibilità di visionare gli occhiali, verificare la natura delle rotture o valutare un’eventuale soluzione.

Per ricevere assistenza, la invitiamo ad aprire un ticket attraverso il nostro canale ufficiale di supporto, allegando le fotografie degli occhiali interessati e la relativa prova di acquisto:

https://www.okkia.it/supporto

Il nostro Customer Care potrà così prendere in carico la sua segnalazione e valutare correttamente il caso.

Cordiali saluti,
OKKIA Customer Care