Ok Living Anmeldelser 296

Instructions are very unclear. Neither furniture hardware or furniture fittings was labelled with stickers so we spent enormous amount of time guessing what is what and labelling. Fittings came mixed in same bags so we had to sort that out too.
Door hinges were indicated for positioning wrong way in assembly drawing which became apparent as we erected wardrobe and it was so hard to take them out and put back in correctly.
Top cabinet (add on cupboard on top of wardrobe) is only sitting on 4 wooden dowels which makes it wobbly when opening cupboard doors so we have to figure out how to secure it by literally engineering and buying parts for our own solution.
Apart from that upper part it is sturdy and slightly better quality of the panels.

They had exactly what I was looking for . I had been told in kitchen shops that my design and colour would cost between 15 and 30K . We ordered a couple of cupboards to check out the quality and colour and we are thrilled and shall be ordering the full kitchen .

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous.
Bad point - arrived in an absolutely shredded box, ripped all along one side and wrapped in sellotape not parcel tape. Wasn’t sure to accept as not sure everything was there but took a chance!
Sort out your packing ok living and I’ll order lots more

Hight qulity kids bed Im so happy thank you

Item not received.

All as should be good quality and comfortable, I will re-purchase again soon

Everything was delivered quickly the items were well made, easy to assemble and look really nice

Product as described looks great speedy delivery

I order a mirror bathroom cabinet. Arrive within 2weeks. Item looks great. Many thanks. Item looks exactly has advertised.

Hi,

I placed an order for a house bed which eventually came after nearly 2 weeks. My husband has just managed to open the boxes today and we are both in utter shock and disappointment. Firstly, the quality of the item is just awful. Most of the parts have arrived broken and I am so disappointed as the bed was not cheap!! Nearly £350!! Please can someone reach out to me regarding replacement parts as we were really looking forward to this bed because it is dor my toddler. Hoping to get a response soon.

Order number is 677877.

07/05/2026 - I have not received any message, please can you let me know where the message was sent? It has been about 2 weeks now and still no progress with this ?

​I placed an order on 31/03/2026, and as of today (09/04/2026), I still have not received my items.

While I understand that shipping delays happen, the customer service has been incredibly unhelpful and vague.
​Whenever I ask for a firm delivery date, I am told they "cannot provide or confirm" one and am asked for more "patience." It feels like once they have your payment, you are left to deal with the courier issues yourself.

They even suggested I "refuse acceptance" if I want a refund, which just creates more work for me.
​Very disappointed for a first-time customer.

If you need something delivered within a reasonable timeframe with professional tracking, I would suggest looking elsewhere.

Received one part of my order no update for the second part .
You can’t use a fire without its surround.

Very happy, delivery good and quality of cabinets very good. Thanks

Very fast delivery
Easy purchase process
Helpful and quick to resolve a damage package …would buy from here again

The company okay does take a while for beds to come when mine arrived i put it up and realised there a dent and scratches in it

The advertising in no way prepared me to receive a kit of 183 bits taking 3 hours to assemble. The instructions are all pictures, no words, and it's very easy to mistake which bit is which or which way round it goes. Nor did it say that mountings supplied are only suitable for solid walls. Those of us with plasterboard walls need to make major modifications requiring significant effort and skill.

The cabinet is made of melamine-covered boards, so appearance somewhat utilitarian. Components had however been carefully manufactured and did fit together well. Delivery prompt, and well packed.

Delivery a bit long but very happy with the product.

I had a very disappointing experience with OxLiving.

From the outset, communication was inconsistent and often delayed. Emails went unanswered for extended periods, and when responses did arrive they did not fully address the questions raised. This made what should have been a straightforward process unnecessarily stressful.

During the tenancy process, key information was either unclear or provided at the last minute. This created avoidable uncertainty and required repeated follow-up on my part. Expectations around timelines and responsibilities were not communicated transparently.

I also found the handling of [maintenance issues / deposit matters / contract queries – insert what actually applies] to be unsatisfactory. Despite raising concerns clearly and promptly, the matter was not resolved in a timely or satisfactory way.

Overall, I would not recommend OxLiving based on my experience. Professional communication, transparency and responsiveness are basic expectations in the housing sector, and in my case these standards were not met.

Fantastic service. Kept up to date. We are definitely using them again.