Ohk Energy Anmeldelser 129

I had a service done on a heat pump by OHK Energy recently and I have to say I'm surprised in what these guys are doing in peoples homes. I said I'd mention this so other people are aware of it and does not happen to them. I explained to the guy when he first arrived that he was to use the utility room sink for any water and cleaning of items. I said to him to let me know if there is anything else you need. He went out to get a bucket and went into the utility and started to fill with water, he then helped himself to the Cabinets in the utility looking into them and getting out washing up liquid without even asking me for it. It wasn't until after all this was done I realised what had happened. Not nice having someone going through your Cabinets with out you knowing it. Also he was very keen in wanting to use our bathroom sink to empty out all the dirty water from pipes even tho I said to use the utility sink for all of that. In fact, this did happen before from the previous person that came a year ago and helped himself to our bathroom sink without me even knowing and left it extremely dirty. He also went walking around the house looking for a outdoor tap, again, never asked me. He also asked to used our toilet, luckily enough no pee on floor. Sounds very like the the person that left a review on 18 Sep 2025 by someone else and descried him as 'black haired man with a donegal accent' This was the same for me, I'm not sure how many Donegal accents guys are working for OHK Energy but sounds very like it. The guys need to have more respect for peoples personal space and belongings in homes. I definitely wont be getting OHK Energy again after this second experience.

Ohk Energy amazing to work with... Made it easy and very informative on price install and information. All question were answered direct and timely... Overall a good experience from start to finish.

Every member of staff have been helpful, polite, knowledge, friendly and professional.
They take the time to explain everything involved, to make the Solar Panel experience easy, they prioritise working with and for you, at your pace & to do things to your time table, when it suits you. They are flexible and facilitate their customers rather than "Their" schedule.
No hard sell, no sign today or the price goes up ~ they have been a hugh pleasure to do business with.

I had to reschedule installation on 4 different occasions Started process in Oct' 2025 For personal circumstances/reasons I wasn't in a position to have the instillation start untill Feb 2026 ~ no problem, they were there to work to my schedule. An amazing customer service.
What's more, if they didn't have and answer to a question, they would check it out & always phoned back.
Exceptional customer service.

We recently had our solar system installed by OHK Energy and overall the experience was very positive from start to finish. The team were professional, punctual, and clearly knowledgeable about the system they were installing. Communication throughout the process was good, and the installation itself went smoothly with minimal disruption.

The system was only installed recently, so we are still learning how to optimise usage, especially during winter months when generation is naturally lower. However, everything is working as expected and the supplier has been helpful in answering follow-up questions as we get familiar with the app and energy management.

Installation quality and workmanship were excellent, and the setup was completed on schedule. It’s clear the team takes pride in their work.

I would recommend them to anyone considering this system, particularly for the professionalism of the installation and overall service provided

They made the solar panel process very simple. Very easy to deal with. Excellent workmanship done with de panels and battery. I would highly recommend OHK.

Everything was good from start to finish.installers and electricians were very professional and obliging.

Ohk Energy are a great company to deal with. They are very effecient. They give great advice and workmanship is first class. Very happy all round.

Very professional installation and sales team

Got installation done a while ago in Tubbercurry via electricIreland with NRH (this company name at that time) and now not responding !!

The work was done in only a few hours, which was great. The guys doing the work were fully professional and helpful. The Commisssioning problem was followed up on quickly (although I had to make a phone call to hasten it). So, overall I would be happy to recommend Ohk Energia to other people.

Very efficient and helpful workers, a pleasure to do business with them.

Very efficient, pleasant people installed my solar panels . Great job ! Thank you .

On time ,professional job done right ✅️

Where do i start. Well after ordering 11 solar panels and a hot water diverter I remained very patient waiting for an install date. I received a call to schedule in the works, then the next day I received a call to say they needed to reschedule which I said no problem. I the received another call to re book and then after that another call to say it would just be the roofers turning up and the electrics would be done another day. It was before Xmas so I was forgiving. The roofers did turn up and to be fair did a great job putting up the panels. The electric install was booked in for 23rd December. At 8am two electricians turn up and asked if the equipment was in my house. I said no why would it be, they said the roofers should have left the inverter and other electrics here which I know is not the case. They said they were going to head off to an electric merchants to see of they could buy some parts. I was gobsmacked and to he sure they didn't return. I phoned the call centre and asked why two electricians turned up to a job without any equipment. The lady said she would get someone to phone me back and of course no one did. I sent a follow up email and this went unanswered also. I had to wait until they reopened after Xmas and again requested a call back but got no where. I ended up sending a complaint and copied in sales rep and the next day I got a call to book in the electrics. The job was done on 6th January. A week later the data logger on the inverter stopped working. I contacted the manufacturer Solis who said that the location of the inverter was not sufficient to protect the inverter from rain and direct sun light. This has damaged the data logger (they are sending me a replacement). They said that the inverter should be covered with a canopy. I have forwarded all these emails with Solis to Ohk asking if they would be installing a canopy to protect the inverter and data logger. I have sent a follow up email and still no answer. Maybe this review will spur them on. Im not sure why an inverter is put in an exposed position which if not covered by a canopy would probably void my warranty. Will wait and see what response I get.

Update 31st January 2026 now the actual inverter has stopped working. Ohk still not responding to emails. They only one responding is the manufacturer Solis so hats off to them.

Update 12th feb 2026. To be fair to ohk energy they came out and installed a canopy. I was also advised that the inverter is meant to power off during hours of darkness. Fingers crossed all ok now.

Clarity of what we were going to get from Tommy the initial contact to panel installers and electricians

Great service from rep and fitting guys
Excellent company to deal with

AVOID -Shop around!

This review was one I posted for JFW Renewables which was bought by OHK. All of the service issues I mentioned here are since OHK took over but they managed to distance themselves from the JFW reviews.

Utterly atrocious service once the system is installed. Well over 2 years now and anytime I have had issues I either got no call back or told it will be weeks before someone can come out and that there are call out charges. All down to cheap battery powered safety devices they installed and never made us aware of.

To be clear - we asked if any of what they were installing in the most inaccessible part of our attic need to be serviced and were told no. OHK dismiss the need for a smoke alarm in our attic and say it is no longer a requirement so they take no responsibility for the cheap battery device that was put there.

We were never told nor was the device listed as installed on the paperwork. We bought from them before they were consumed by OHK Energy and the contracts for warranty etc now sit with OHK. God help us if we need to chase bigger warranty items. Not a company I can recommend based on experience with customer support and care.

The engineers and carpenters were very good , helpful and hard working.

They were very efficient from day 1 and handled everything.