OFFICE Shoes Anmeldelser 134

I ordered 2 items in December for a Christmas presents, Nike socks and Birkenstocks. I received one item in my parcel but not the second item. I have been chasing Office ever since, requiring a refund for my second item, emailing, messaging via social media and the only response I ever get is that "Once we have an update we will be back in touch as soon as possible." This has been ongoing for 4 months and I am completely out of pocket.

I wrote a worthy negative review for Office - based on my actual experience. And because they didn’t like my honesty, they deleted my review.
That’s the reality of this dreadful organisation.
Buyer beware!

Disgusting scam company. I returned two pairs of trainers from the same order in the same returns parcel, AND indicated on my delivery slip which I put inside the parcel that both items were being returned. Only got refunded for one item so contacted Office who said they would "investigate". Heard nothing for over a week and then they say they have checked with their team and only one pair of shoes was returned and their "CCTV" shows this too. I ask for them to share this evidence with me and they flat out ignore me from that point onwards!!!!! Have also tried reaching out via their Instagram and get the exact same responses and they are now ignoring me on there too. I have had to initiate a chargeback request via Halifax so will recoup the money there instead. Absolutely DISGUSTING lying scamming company - DO NOT BUY FROM THIS COMPANY!!!!

Poor Quality, Office Branded Shoe feel apart after 2 months. Store manager refused credit note. Didnʼt pursue as manager very rude.

I just want everyone to be careful if ordering more than one purchase from this company .
I ordered Birkenstocks and fit flops .
Only the Birkenstocks arrived .
When I reached out to office they said there was nothing they could do .
I went into one of there stores who also saw the parcel that arrived and also said there that it was not possible for the 2 items to have been packed in this parcel .
I emailed office several times but they just did not want to know . Please be careful when ordering anything from this company .

Yodel failed to deliver my goods and I was directed back to Office, as with everyone else's experience I was unable to speak with anyone, tried the chat and kept on getting disconnected sent an email only to be told they will respond within 5 days.
Item bought as a present for my Daughter, would have been quicker and less stressful if I had gone in store to purchase even if there is no Office store close to me.

Ordered shoes on the 27th of March.
On the 2nd of April they let me know that they can't fulfil my order, and effectively cancelled it. Without letting me know about the details of refund.
Couldn't even get through to their customer service.
The upkeep of their inventory is a joke.
How can you operate if you're selling things that are out of stock???? It's an equivalent of shooting yourself in the foot.
Businesses like this are unreliable and will close down at some point.

Well, I wish I'd read these reviews before, but because they a re a well known high st brand and I'd shopped there before, i thought I would buy some Stan Smiths. When they arrived, they clearly weren't stan smiths.
The box was in tatters. The label matched the box but was tied on with a piece of string and the branding just did not match what you get with stan smiths or what was on their website.
To be honest, i did get through to an agent on chat who tried to tell me they were what I ordered, but i disputed this. All they said was to return them for a refund - no apology or explanation. These guys found an old box and lable - tied it to a pair of (possibly) authentic adidas kids shoes and thought they could get away with it.
I will be taking them into a store to make sure i get a refund. I will NOT shop with them again.

Disgusting customer service. Would give a 0. Got sent worn slippers which were meant to be a gift for Mother’s Day and got blocked from emailing them further.
DO NOT SHOP HERE

WOULD GIVE ZERO STARS IF POSSIBLE. Will never be ordering from this company again. Absolutely appalled with the customer service from Office Shoes.

I placed an order which was sent via Yodel, and the delivery driver falsely marked the parcel as “refused” even though I was at home, answered the buzzer, and let him into the building. The parcel was never delivered.

Since then, I have contacted Office Shoes via email and received no response at all. Their customer service has completely ignored the situation, leaving me without my order and no update on where my parcel is or whether it will be redelivered.

It is unacceptable to take payment from customers and then fail to provide any support when something goes wrong with delivery, especially when the issue is clearly not the customer’s fault.

I would strongly advise others to be cautious when ordering, as if anything goes wrong, you may be left chasing with no help or accountability.

Very disappointing experience.

Product never delivered despite a long wait. Review left but ‘moderated’ so it was not published. Disappointing outcome for an excited 5 year old expecting her shoes.

Am sure the product would be fine / the retailer let us down.

Avoid….

Same as most below. Didnt receive my order, customer service awful. They block you from online chat and don’t have a number. Refusing refund

Awful experience once again. Wrong shoes received, returned, but not even received communications from them until chased. I was blamed for sending back not what they sold me, rudely cut off the conversation, and advised that if I do not collect the shoes, they will bin them. They still claim payment.

I reported a missing item back on 19 December 2025. Office did not acknowledge this. I have since been chasing for an update. Now they have advised if i still have the packaging nearly two months later which i had already advised was damaged on receipt of the item now they are saying it is in the T&C that I would need to keep the packaging. Luckily I have a dispute outstanding with Klarna fingers crossed i get a resolution in which im still waiting on .

If I can help one person by warning them of how OFFICE SHOES operates, I'm happy to lose the money they have stolen from me.
I returned a pair of boots as faulty but they refunded me my money minus £6.94 for P&P ,(not the £2.95 as stated in their returns policy), telling me that the boots had been recorded as a return, despite me handwriting on their return paperwork that I wanted an exchange.
Clearly a SCAM by providing substandard goods which when you return, you are not refunded the full amount due to you.

Absolutely shocking customer service
Placed an order yodel tried to deliver but was at work, emailed office customer service to ask if they can give permission for parcel to be left in safe place or change delivery address, 4 emails later no help, so between office shoes and their couriers Yodel, i have paid foe goods I cannot get

I purchased some sandals back in summer, which were faulty.
I was advised to post the sandals back to them out of of my own money and that I would be reimbursed if a fault was found for the item and my postage (numerous photos sent via email showing the sandals had fallen apart after very little wear)
These sandals were posted back in August, and despite constant emails I have my money back for the sandals but not the postage cost they promised,

Genuinely the worst company I’ve bought from. Basically scammers. You’ll be lucky if you receive your item, if you don’t, customer service is non existent and won’t provide any support whatsoever. STAY WELL AWAY.

This firm is basically a scam
No contact, a chat service that never works, emails that take weeks to be responded to, they literally have your money and run.

Return costs are not reimbursed, even though the mistake (packaging two different shoes) was the fault of the shop and the shop had demanded that our daughter had to send the unequal pair of shoes back from Switzerland to the UK... This means that for the mistake made by this unspeakable shop she had to pay an additional 20 francs for NOTHING at all (no shoes, no accommodation) and another 20 francs, which, according to the Office Shoes employee, will be reimbursed to us "without any problem". The case has been going on for 8 months...