OEDRO Anmeldelser 

I would give zero stars if I could. Purchased running boards and rust started after just one Wisconsin winter. This year is second winter and rust has exploded all over. These should never be sold where there is significant amount of winter weather. I will scrap this garbage this spring and never purchase anything from this company again.

Absolutely the worst customer service I've ever had. It would be more accurate to state that this company has no customer service at all.
I ordered running boards for my truck, but I ordered the wrong size. I admit it - my fault. But I've been trying to communicate with them for days now, and all I get is vague, non-specific emails, clearly designed to make any return so difficult that customers eventually give up and leave them alone.
All inquiries or questions must be submitted by email. It takes at least 24 hours, often longer, before you receive any response. Today I tried calling them, and I was told that since my initial contact with them had been by email, they couldn't help me over the phone!
To add insult to injury, their last email mentioned a 20% restocking fee. I was not advised of any restocking fee before my purchase.
I don't have the time or patience to play their email games any more - I'm done.

Still waiting to return the item. Wrong size. Nobody is reaching out to me. I think that this is a scam! I will get my money back sooner or later. I will not tolerate this kind of business. Rotten tomatoes.

This company is the worst!!!! I paid $600 for a bed cover, used their drop down menu, they sent the wrong one. I told them I would like to return it and get the correct one in exchange. They would only answer my email once a week.
Now they are saying they will send $100 for me to keep the wrong one. That is the only option? I told them I would pay to ship it back for a refund as I had no need for it. They will not do it. They said to sell the wrong one on Facebook? What!?
This business is a scam! Do NOT
ORDER FROM THEM!!!

They need to be investigated for fraud.
Buy at your own risk!

Ordered a trunk bed mat for my 2015 ford and it doesn't fit. I emailed customer service to initiate a return. Customer Service advised that I need to take photos of the ill fitting mat as well as a 20% stocking fee upon return. However, I can settle for a $15 return and keep the item. Never have I ever! First time purchasing from this company and my last. The mat is too bulky for my truck bed. Don't purchase anything from this company.

What kind company the phone doesn't work !!!.
I order bed cover for my pick up truck 2019 Silverado 1500 LD so they send to me the wrong size and my order was specif right so now I want to return and they want to charge me return fees , so why I have to pay if the company made a mistake.
20% fees to return to pay for their mistake no away.
My review it's 0000 and I will never more deal with this company and I will tell don't make deal with OEDRO

Purchased Oedro floor mats for my 2023 Camry the fit was unacceptable the the holes for the lock down clips are about three quarters of an inch off so I can only use one lock if I force it and lock both I get a bow in the floor mat also had to heat the mats with a blow dryer to get the mats to conform with the contour of the flooring I can’t contact Oedro by phone I’m directed to go online to chat with a non human I can see the writing on the wall lesson learned going to do more in-depth research on my next purchase Oedro’s quality control is a joke

I purchased an under seat storage box for my 2023 RAM. The installation instructions were rife with misspellings and vague, to the point it wasn’t understandable without many trial errors. It required 8 large bolts and two torx screws be removed. I actually threw it in the trash, then later retrieved it and will make another attempt. Customer Service was prompt but said they couldn’t provide any better instructions and I should turn it over to a professional.

I recently purchased and installed one of their steps for my Jeep.

Fit and finish were exactly as I expected. A heavy textured coating without any noticeable flaws. Packaged well and shipped relatively quickly.

I only have one critique. EVERYTHING was black except the carriage bolts that secure the brackets to the pinch weld. Of course the only bolts visible from the topside are stainless. Come on guys!

Otherwise satisfied for now. Time will tell to see how they hold up.

Do not purchase unless you want to be stuck with it if it does not fit your vehicle. Not a good company to deal with

This is a terrible website. Do not buy from this company unless you are 110% sure you know what product you are buying. I bought a set of all weather floor mats using THEIR fitting system on THEIR website, and they still managed to send me the wrong one. Then when I asked for a refund, it then became MY fault for ordering the wrong model. I showed them proof of what THEIR system recommended for my vehicle and they stand by their accusations that it was ME that ordered the wrong thing. IF I ordered the wrong item because I used THEIR recommendation, isn't that still THEIR fault for recommending the wrong thing? Then, they also will not give me my full money back because of their restocking fee policy. How is restocking the customer's responsibility for something they failed at? Save your money, save yourself some time and the headache, look somewhere else.

No response to a service question. 3 weeks. Not sure who owns it now but will not buy anything going forward.

Was really excited about the product and price point. Ordered nerf bars for the jeep, but after a few months the began to rust and were defective. First go around they quickly replaced them. Second set have been on onlu 4 months and are rusting again. This time they will not replace as the "1 yr warranty" has expired. Two sets of defective products. Bottom line product is below par and they wont stand by it. Not worth the hassle.

Ordered a set for my 2025 XSE Corolla hatchback. Not an exact fit as stated. Will be going with another brand.

Oedro did not send a needed part to attach the soft tonneau cover to my Tundra bed rail. I approached the company to have them send me the part and they refused. It is a terrible company with a more terrible customer service response.

I have purchased a "high quality" bull bar and matching running boards. They can't be any older than a year and a half as my truck was brand new in September 2023 and I purchased accessories well after purchasing the truck.

BOTH items are rusting!! I have left numerous voicemails for "customer (NON) service" and no call backs!!

Their products suck and so does their customer (LACK OF) service.

Less than one year out of warranty and this is what my OEDRO running boards are doing. No extreme use, just routine driving from here to there on hard-surface roads. Full disclosure, I contacted OEDRO a few weeks after my 1-year warranty expired.

When I emailed OEDRO customer service, here is what I was told by Maysya:

"While we are unable to offer a refund or replacement at this time, we recommend repainting the affected areas with a rust-resistant coating to help restore and protect the running boards. Applying an anti-rust treatment or rubberized undercoating may also help prevent further corrosion."

Seriously? OEDRO's official response was to suggest the customer, me, who spent hard earned, good money on their product, go out and spend even more money to cover up the shoddy work OEDRO manufacturers did?

How the hell is a rust-resistant coating going to repair the rust that has already compromised the running boards? I can put lipstick on a pig, but at the end of the day, it's still a pig.

This isn't a one-time only issue either. I've seen other posts on social media with similar shoddy work resulting in rust coming from the very same welds.

One would think, if they are so confident in their product, claiming they manufacture "premium" aftermarket products, they would work with a customer a few weeks past warranty to resolve the problem. Instead, they snubbed their noses and lost a customer and likely many more.

In less than 2 months the coating started to chip off and has only gotten worse. Their solution for the problem was $80 and to go spray. I emailed them back telling them they need to replace them and they quit responding to my emails. Horrible quality and even worse customer service.

Running bords / step bars were not welded properly. Having no luck on warranty / replacement.

This company has the worst customer service I have ever experienced. Takes days if not ever to hear back when asking a question about an order I already placed. Tried to change shipping address on an order and was told we will work with you for a solution. To now, shipped to wrong address, no help over 10 days of trying to get help, and now being to can’t help you. It you expect a order confirmation after placing ur order or people to answer ur emails or have people a the call center who can understand you, this is not the company for you. I was referred by the guy who just sold me my new truck at the dealership and have informed him he should be refereeing anyone to this company. Still don’t have my item, sitting at my fathers house in MN. Not sure what’s gonna happen but they hopefully will take it back and pay for the shipping since that seems to be the only option they are giving me at this point and not sure I wanna support this company.