We live in Ireland with an EU mattress size. OBC easily accommodated our measurements, though it’s not readily listed on their site. The finishes were true to their online description. The order was d... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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This company's customer service is appalling. They are ignoring my emails asking for refund of delivery of rusty bed frame. A lot of rust! Going on since Oct '25. Last email Jan 12th '26. I could nei... Vis mer
I have been very happy with the King sized bed I purchased almost 20 years ago from this company. Unfortunately, part of it was damaged recently but the rest of the bed was still as good as when I pu... Vis mer
I have bought 3 beds from this company over about 8 years . The beds are super quality , beautifully made , long lasting and robust , they do not warp or sink in the middle . Every time they are absol... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
✂️ Special sizes and colour matching possible 📫 sales@obc-uk.net 🚚 🇬🇧 🇮🇪 🇧🇪 🇫🇷 🇺🇲 🇦🇺 🇮🇳
Kontaktopplysninger
597 Kings Road, SW62EL, London, Storbritannia
- 0800 4640875
- sales@obc-uk.net
- obc-uk.net
3,8
Bra
65 anmeldelser
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ugh. Proceed with caution.
Ugh, this is one of those life lessons where I didn't read the reviews. Absolutely no people skills or customer service. I was treated horrendously by them. I ordered a bed (not cheap, just over £1000) two weeks ago. I emailed to ask if there was one in stock and ready for Xmas. They abruptly said 'No, 9-12 weeks for delivery'. OK, no worries. Not particularly friendly, but no problem so far.
They then send me an email saying 'Your order has been processed and we are now working on getting it to you". I assumed, as would any sentient being, that this mean my ORDER had been processed and they were trying to get it to me. It then went on to say, WHAT NOW? And I quote 'Now we'll get your products ready for despatch.' So I send an email saying "Wow, thank you so much for doing it so quickly. Really made my Xmas!" No reply.
In the meantime, I sell my existing bed and buy a new mattress which is about to be delivered. 4 days later, as I expect they are busy, I call to ask if it is easier if I book a courier. I manage to speak to essentially an automaton. Frankly an answer machine would have been more empathetic and understanding. He condescendingly implied that I was an idiot for assuming that 'Your order has been processed' actually meant that. He said that it meant that my payment had been processed. Why didn't it say that then? Besides, I knew that. I already had their confirmation as such and it's debited my bank.
I ask why they don't just send an email saying 'Your payment has been processed.' to which he said, 'No one's ever misinterpreted it before.' That is surely a lie. Both my husband and I read that email and deduced the same thing. Not only that but he said that my email saying I was so happy it had been finished earlier (when it hadn't) didn't warrant a reply because it 'didn't have any evidence attached that I thought it had been finished earlier.' Really? What were they expecting? A brain scan? A photo of me selling my old bed? An affadavit? A selfie of my jumping up and down?
I asked if it would be possible just to change one word in the email to 'Your PAYMENT has been processed.'?
Then he slammed the phone down on me.
Nice. I'm sure they won't even deliver it now.
BUY FROM THESE PEOPLE AT YOUR OWN RISK.
14. desember 2021
Anmeldelse skrevet uten oppfordring
Really well made, comfortable and looks great,
Bed arrived when it was scheduled, helpful delivery staff, great customer service with a query, really well made and put together and looks fabulous. Bed and mattress really comfortable... recommended
3. november 2021
Anmeldelse skrevet uten oppfordring
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