Fantastisk kundeservice Jeg havde bestilt et spil på tysk ved en fejl. Benjamin skrev og spurgte om det var med vilje, inden han pakkede spillet. Da jeg konstaterede at jeg havde overset sproget, var... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition). Those worries were quickly taken a... Vis mer
Oaken Vault has an incredible selection and top customer support. My experience was fantastic from start to finish. If you're ordering from abroad (especially to Portugal), be aware that tracking... Vis mer
So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top). What caught me, was the competitive price on a number of items for which I... Vis mer
Informasjon om virksomheten
- Spillbutikk
- også i
- Hobbybutikk
Kontaktopplysninger
Tamrodsvej 24B, 4960, Holeby, Danmark
- Info@OakenVault.com
- oakenvault.com
4,9
Enestående
195 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Shipping box ruined surprise
The price, the shipping times, the clarity were all great but the packaging gave away the surprise - a 'gift wrap' or neutral packaging option would have been stellar.
26. august 2023
Svar fra Oaken Vault
Hello William
Thank you for your generous order and your valuable feedback.
We're sorry to hear that the packaging revealed the surprise of your order. This particular product has custom packaging from the factory to ensure full protection during shipping, but we could have added a neutral box to cover it if we knew it was for a gift.
We do offer our customers the chance to customize their gifts by choosing from our selection of wrapping papers and gift tags on our “Gift Wrapping” page. You can also choose to utilize the "order note" field during the checkout process or contact us directly if you have specific requirements. We are willing to go to great lengths to ensure a good gift experience including but not limited to making the package very inconspicuous :)
We are currently updating our website with some new looks and it will be a priority to make the gift-wrapping options easier to notice.
We hope we get the chance to serve you again sometime, hopefully for another gift so we can give you the full Oaken Vault experience that you missed out on this time. If you have any further questions or concerns, please don't hesitate to reach out.
Great gift by the way!
Best regards
- Benjamin Dalthur Holt
Quick sending
22. august 2023
Ingen problemer
20. august 2023
Really glad that I've found them
So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top).
What caught me, was the competitive price on a number of items for which I've been on the lookout for some time now (a rare treat, seeing someone beat the familiar well established competition).
The order went through without any issues and was dispatched almost immediately. No need for contact. The items were as described and very well packaged (someone has clearly given this task a thought).
I will definitely check them out next time.
2. september 2023
Anmeldelse skrevet uten oppfordring
Warmly recommended :-)
Great customer service and a very nice selection of a bit different board games than the norm.
Warmly recommended :-)
9. august 2023
Superb customer service
Great customer service! The boardgame I ordered was damaged due to rough handling by the carrier. Oaken vault provided super and fast customer service - and endured I'd have a new game quickly. Also they have a 100 day return policy.
15. august 2023
Highly Recommended
Really friendly, Professional. Can not recommend enough. Have purchased several games. All arrived in great condition and currently have more on back order.
16. august 2023
Fornuftige priser og hurtig levering
31. juli 2023
This company is amazing
This company is amazing. The ordering process was easy and when I had an issue with delivery they were straight on it. Unfortunately they were not able to sort DPD being stupid about their import charges out however they then changed delivery company and sent my parcel again free of charge. I wish more companies were as easy to communicate with.
18. juli 2023
Virkelig god kundeservice
23. juli 2023
Professional service
Professional service, great contact, nice peoples and fast delivery ! I recommend
15. juli 2023
Good communication
15. juli 2023
Great company
On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition).
Those worries were quickly taken away by Benjamin who I had some contact with. He assured me of the correct version, and it's contents. Also that when I placed my order there was virtually no way I could be slighted by too many orders or whatever. Ánd that there were not going to be extra costs regarding (import) VAT / shipping or things like that.
Overall superb experience with this great company and even nicer employees. Thanks again Benjamin!
15. juli 2023
Rigtig god dansk webshop
Super kundeservice og hurtig service. Jeg kan kun anbefale denne danske webshop. De har også et rigtig godt udvalg til meget fine priser.
29. juli 2023
Anmeldelse skrevet uten oppfordring
They have the best customer service!
I placed an order from Belgium and it arrived within a few days. We received by accident a broken part which was a manufacturing issue. After emailing we were helped immediately and within less than a week we received the correct part.
26. juli 2023
Anmeldelse skrevet uten oppfordring
Fast delevry and good support
29. mai 2023
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