Oakcastle Anmeldelser 

I encountered a problem with my DAB 500 and after contacting customer service they replied very quickly stating that the unit required a 'firmware' update of which they sent me via e-mail after providing them with proof of purchase. For the update you will need a PC or laptop with a USB to USB cable, You simply plug in the USB cable from the rear of the unit to your PC or laptop and simply run the update. Excellent customer service! 5/5

I bought a DAB 500 music system 5 months ago. Delivery was good, and the unit itself has great sound and is easy to use. A couple of weeks ago the radio function stopped working, so I contacted customer service and was provided with tech support. It was excellent, quick response and resolved the problem in 2 quick procedures. Would not hesitate to recommend.

Purchased a Oakcastle DAB500 radio a few months ago and was extremely impressed and happy with the sound quality and stability of signal/connection. After encountering an issue with rebooting the system after loss of power, I had to contact customer support. After sending the initial email, I received a response and the solution within the hour. Exceeded expectations and issue resolved

Bought the DAB500 2 years ago on Amazon, received the "PC Wizard" error message which meant it would not work. Contacted Oakcastle tech support who were excellent, after several email exchanges it is now blasting out disco classics again. Superb support despite it being out of warranty, thoroughly recommend

Had a problem with my DAB500 , we contacted Oakcastle who replied promptly and after jumping through a couple of hoops to prove the extra warranty we had was valid, we were sent an email with an update to the firmware which was quite easy to do, our high spec equipment is now working perfectly !
All in all , a good customer service experience !

Discovered a fault with my music system. Reported the fault on line and received excellent prompt service from the Tech team.
Fault could not be rectified, therefore system replaced instantly.
Very good customer service.

I sent an e-mail to their Customer Service/Technicsl Support line to request information on a particular model in their range. Not only did their agent reply within an hour, but gave me very useful information regarding my impending purchase. I already own one radio/CD player which I have been extremely pleased with, but needed information on a second purchase. I can't rank the company highly enough.

My DAB500 stopped working, contacted customer services and they sent an attachment to update it. All very clear and easy to do. Now its working fine and this is one very happy lady!!

I contacted Oakcastle about a message I was receiving. Within 10 mins Emilyn had come back to me with the reason and the solution. After a few emails due to my lack of a working pc I actually got the pc working and Emilyn took me through the process to upgrade the firmware on my dab500. All worked well and my radio is back up running perfectly. Excellent service and a knowledgeable contact. Can’t speak too highly of the service thank you Emilyn

I was having problems with the speakers on my CD250 player. I got in touch with customer service via Email and Emilyn and Josh sorted my problem out in no time at all. They were both fantastic, taking time to respond to every Email with Courtesy, care and patience. Nothing was too much trouble and i felt valued as a customer. The whole experience was very positive from start to finish. I would highly recommend Oakcastle to everyone for going above and beyond to all their customers. Thank you for a fantastic five star service to everyone at oakcastle especially Josh and Emilyn, thank you for all your help. Sara

nice little machine does not take up much space. easy to connect and get working. plays all region dvds with no problems.

My unit had a couple of teething problems but these were dealt with superbly by their tech support. Now I have a solid product which I am enjoying very much, This is high quality hifi built by a British company at a very affordable price.

Excellent service and products. Very pleased with my purchase and highly recommend the company.

the company's customer after sales support is unrivalled, in my experience.
It was very prompt, not adversarial in any way, supportive and decisive.

I wanted a small HIFi unit for upstairs. I didn't want a one piece mini boombox.I wanted something with separate speakers. I came across Oakcastle on Amazon and looked at their collection. A HiFi150 Unit was priced at £59.95. It arrived within 48 hours. After unboxing, setup was so easy, I didn't need to read the instructions. It has 30 Radio Stations you can chose to save. Aux socket to connect to other devices. USB, Bluetooth, and Headphone jack. Everything you would see on a more expensive unit. I am very pleased with my purchase. The sound is unbelievable for the price. If you are looking for something HiFi at a very reasonable price, give Oakcastle a look. I highly Recommend.

Good Looking Unit

Budget friendly price with excellent sound quality

Easy to set up once in position, plug and play, along with setting up the radio stations that you require.

We had a Bose that packed up and loved the quality, to be honest we are really impressed with this unit.

We are in out late 60's and we couldn't have got a better unit to set up.

Before ordering we did email Oakcastle customer service with a question and they came back within an hour which was impressive.

Always wondered about a DAB Radio/CD Player and if they were worth the price tag.
We did an awful lot of research and came across the Oakcastle DAB500 which seemed to hit all the right notes, after careful consideration we purchased while on promotion via Amazon UK, this was delivered promptly.

On opening the black wood surround looked attractive and stylish.
With everything set up, time to try - What perfect sound on the DAB Radio and the CD Player - So nice to be able to listen once again to the CD's we had wasting away in a cupboard and not heard for quite some time.

The DAB500 is everything I was looking for and more, so nice to have the CD Player too.

Crystal clear sound, not only sounds great it has an attractive design which fits into the decor of our home so well.

Would highly recommend and great to buy especially when on promotion.

Had radios and CD players from the company and loved the products. Had a problem with one product after a years warranty had expired. But as i had registered on their website for an extended 3 year warranty they first of all gave me plenty of support trying to solve the problem and when that wasn't possible they replaced it. Best customer support I've ever experienced...!!!

I needed a new DVD/CD player to to replace an old ageing unit. The Oakcastle DVD100 is perfect. Compact size, very easy set up and sounds and plays great thankyou

I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to for quite a few year's EXCELLENT one happy 60something listening to 1970's/1980's that i want to listen to not what radio etc says I have to listen too!! 10/10 brilliant sounds good too for the money!! (At this precise moment RADAR LOVE GOLDEN EARRING)