Nylahsnaturals Anmeldelser 

Svar fra Nylahsnaturals

8. okt. 2025

Thank you for letting us know, and we’re so sorry that your conditioner was missing from your order. 🧡 We’ve immediately shipped the missing item out to you, and it should be with you very soon.

We really appreciate your patience and can’t wait for you to start your hair journey with Nylah!

Svar fra Nylahsnaturals

18. sep. 2025

Thank you so much for taking the time to share your experience in such detail. I can hear the care and commitment you have put into your hair journey, and I completely understand how upsetting it must feel to see increased shedding when you were hoping for the opposite. Please know your concerns are taken very seriously.

As you mentioned, some shedding can occur in the early stages of using a scalp stimulating product like Thrive. This happens because hairs in the resting (telogen) phase are released to make way for new growth in the active (anagen) phase. For some people this phase is barely noticeable, but for others it can feel much more pronounced. While this can be a normal biological response, I fully appreciate how worrying it feels when the shedding seems greater than expected or appears in new areas.

It is also worth considering that hair growth and loss are influenced by many overlapping factors including stress, hormones, nutrition, overall health and scalp condition. Sometimes lifestyle changes such as diet and exercise can temporarily shift the hair growth cycle too. This does not lessen the impact of what you are experiencing, but it does highlight that your hair is responding to a complex set of influences, not only the products themselves.

You have already taken some really positive steps such as regular scalp massage, improving stress management and following a consistent routine. Those are all supportive foundations for healthy growth. At this stage, I would encourage pausing product use if you feel uncomfortable, and seeking an in-depth consultation with a trichologist either with us or independently so that we can look at your scalp health, medical history and lifestyle factors together. That way we can determine whether what you have experienced is part of a normal shedding cycle or if another underlying cause needs attention.

I want to reassure you that shedding does not mean your progress is permanently undone. Hair follicles remain active, and with the right approach, many people do see restoration over time. Your hope for healthier, stronger hair is completely valid, and we would love to support you in exploring the next best steps.

With care,

Svar fra Nylahsnaturals

14. sep. 2025

Thank you so much for your support and recommendation! 🧡 Providing science-backed, all-natural, non-toxic formulas for textured hair is at the heart of everything we do, and we’re thrilled to know it’s making a difference for you. xx

Svar fra Nylahsnaturals

9. sep. 2025

Thank you for your feedback, we’re truly sorry for the frustration caused. We understand how disappointing it is to experience delays, especially when you were expecting your full order within a few days.

To clarify, the Hair Mist has been listed as out of stock and on pre-order since 5th August, while the other item you ordered was shipped immediately and received within 5 days. We’ve sent updates throughout the month, but we completely understand how this experience has still felt far from smooth.

As a small business, we’re doing our very best to keep up with high demand and to improve communication so situations like this don’t happen again. We really appreciate your patience and support as we work hard to get your Hair Mist to you as quickly as possible.

Svar fra Nylahsnaturals

9. sep. 2025

Thank you so much for your incredible feedback and for trusting us in your practice. 🧡 It truly means the world to be a brand recommended by a trichologist, and we’re delighted to hear that your patients have seen positive results with our products. Supporting healthy hair and scalp care with safe, effective formulations is at the heart of everything we do, so your endorsement means a great deal to us. xx

Svar fra Nylahsnaturals

9. sep. 2025

Thank you so much for your kind words! 🧡 We’re delighted to hear our products have made such a difference to your routine and supported your hair growth and health. It means a lot to know you trust us with your hair care. xx

Svar fra Nylahsnaturals

Lagt ut: 9. sep. 2025

Thank you so much for your lovely feedback! 🧡 We’re thrilled to hear that after five months of using the Night Vitamins, Shampoo & Conditioner, Leave-In Cream, and Flourish Serum, you’ve noticed growth, softer strands, and healthier hair overall.

Consistency really does make all the difference, and it’s amazing to know our products have become a routine you can rely on. We truly appreciate your recommendation, it means so much to us! xx

Svar fra Nylahsnaturals

9. sep. 2025

Thank you so much for sharing your Nylah Naturals journey! 🧡 We’re overjoyed to hear how each product has supported your hair, from softer, smoother wash days to a healthier hairline, hydrated curls, and nourished braids.

It’s wonderful to know that even your hairdresser has noticed the transformation! Stories like yours mean the world to us and inspire us to keep creating products that truly elevate natural hair care. We can’t wait for you to try the Hair Mist Spray and see the results it brings to your routine. xx

Svar fra Nylahsnaturals

9. sep. 2025

Thank you for your wonderful feedback! We’re so pleased to hear that the Supplement Bundle is reducing your hair shedding and making your hair stronger.

We so appreciate your support ❤️

Kind regards,
The Nylah’s Naturals Team

Svar fra Nylahsnaturals

18. aug. 2025

Thank you for your wonderful feedback. We’re so pleased to hear that the shampoo, conditioner, leave-in, and oil have left your curls softer, more manageable, and moisturised, while also helping to reduce breakage.

It means a lot to us that you value our commitment to healthy, non-toxic ingredients creating safe, effective care for textured hair is at the heart of what we do. xx

Svar fra Nylahsnaturals

Oppdatert: 18. aug. 2025

Dear Paulette,

Thank you for sharing your feedback. I’m very sorry to hear that your recent experience did not meet your expectations, and I completely understand your frustration.

I can see from our records that your first email came through on Friday evening, followed by two further messages today. As a small team, we operate with a 48-hour response window for customer enquiries, which means we weren’t able to get back to you before your review was posted. While we always aim to reply sooner, we aren’t always available to respond immediately due to the high volume of requests we receive.

With regards to your order, the fulfilment centre automatically generated a shipping confirmation before the full order was complete. I appreciate how confusing this must have felt, and I am already looking into this discrepancy with the team so we can prevent it from happening again.

The Maximum Moisture Hair Spray ran out of stock sooner than anticipated due to high demand, but new stock will be arriving this week and will be sent out to you straight away. Your derma stamp is already on its way and should be with you shortly.

We are committed to improving both our communication and fulfilment processes, and I am grateful that you took the time to share your experience so openly. Your feedback helps us improve and hopefully you are happy with the outcome

Svar fra Nylahsnaturals

18. aug. 2025

Thank you so much for sharing your experience. We’re so happy to hear that the Moisture Retention Leave-In Cream is keeping your curls hydrated and making detangling easier, and that pairing it with the Maximum Moisture Hair Spray is working beautifully for your routine.

It’s wonderful to know your hair now feels moisturised and healthier between washes. We’re also glad our team could check in after your first order supporting you on your hair journey is very important to us.

Svar fra Nylahsnaturals

13. aug. 2025

We take allegations of unauthorised account activity very seriously and would like to clarify the details surrounding your subscription.

Our records show that the subscription was reactivated on 22nd May 2025 from your account, and we have the associated IP address on file. If this activation was done without your consent, we are more than willing to share this information with the police for further investigation.

As explained in our earlier correspondence, we advised that once the order is returned to us, we will issue a full refund including the original shipping cost. Once you resend the products and they are received at our warehouse, your refund will be processed in full.

We understand this has been frustrating and are committed to resolving the matter in line with our policies.

Kind regards,
The Nylah’s Naturals Team

Svar fra Nylahsnaturals

Oppdatert: 14. aug. 2025

Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed with your recent experience, and we’d like to address your concerns clearly.

We can see from our records that your first messages came through at 08:20 on the 9th - the weekend where we are off work then 1:55 pm, 1:51 pm, and 12:20 pm on the 12th, and again at 4:56 pm on the 13th. Our team responded at 12:13pm and 12:20 pm on the 13th with a 15% discount offer for you to purchase Thrive as you preferred. As a small team, we operate with a 48-hour customer service response policy, so while we do our best to reply as quickly as possible, we aren’t always able to respond immediately due to the demands on our time.

We also explained our returns policy, which requires the full bundle to be returned unused in order to issue a refund, as the products were purchased at a discounted bundle rate. Unfortunately, we can’t swap out a single item from a bundle once it has been shipped, but we did offer this discount to help you purchase Thrive separately at a lower cost. giving you an additional 15% off the order

Regarding your experience with Flourish in the past and the shedding you noticed — this can sometimes occur when starting a new scalp-stimulating or growth-supporting product. Increased shedding in the early stages is typically a sign of older hairs in the resting (telogen) phase being shed to make way for new, healthier growth. This is known as “telogen release” and is a temporary stage for some users. While it can feel concerning, it’s generally not a sign of damage to the follicles.

We do our best to be transparent and fair, and we’re sorry if our approach came across otherwise. We’ve reached out directly to you again via email to ensure you have the information you need and to see if we can assist further.

Kind regards,
The Nylah’s Naturals Team



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Update 14.08.25 in response to customer enquiry


Dear Alison,

Thank you for your response. I’m sorry to hear that you are not happy with our reply.

With regards to Flourish, we advise customers that results may take up to 12 weeks to become visible. Using the product for only 1.5 months means it has not yet had sufficient time to show its full effects. We also suggested that you consult with our trichologist or an independent trichologist, for further personalised advice if you are concerned about your results. With regards to our money-back guarantee, please see the full policy on our website for the specific terms and conditions.

Unfortunately, we do not have an equivalent bundle that contains the Leave-In Moisturiser, Hair Spray, and Thrive product together. For this reason, we’re unable to swap your order for an exact alternative as you requested. We have tried to work with you to find a fair solution and have offered two options , either exchanging the Flourish for Thrive by paying the difference with an 15% discount which offers an equivalent discount allocated to the bundle you purchased, or returning the whole bundle unused for a full refund. We are not able to create a bespoke bundle or pricing structure, that you appear to be insisting on as this is not a service we currently offer .

This is not about maximising payment from you and we are sorry you feel that way, The initial order was placed by you in error, and we are doing our best to work with you to find a solution that works for both parties. Unfortunately, we cannot simply swap the bundle as there is no alternative that contains exactly Thrive, Maximum Moisture Hair Spray, and Moisture Retention Cream.

Unfortunately, we cannot keep going back and forth on this matter. We have given you two clear options please let us know which you would prefer so we can resolve this for you.

Svar fra Nylahsnaturals

13. aug. 2025

We’re sorry to hear you feel disappointed and would like to clarify how our subscription service works.

All customers have a 14-day period from the date of purchase to cancel a subscription, as outlined in our terms and conditions, which are clearly displayed at checkout and in your confirmation emails. After a subscription is set up, we also send several reminder emails before your next order is processed, giving you the option to adjust your order frequency, pause, or cancel.

In your case, the subscription was set up for a three-month cycle. Our records show we responded to your emails and explained that we can always adjust the frequency or pause the subscription, but we did not hear from you until after the cancellation period had passed and the order was already being processed.

We do our best to make the subscription terms clear and accessible for all customers, and we’re sorry you missed the window to make changes this time.

Kind regards,
The Nylah’s Naturals Team

Svar fra Nylahsnaturals

18. aug. 2025

Thank you so much for your lovely feedback. We’re delighted to hear that our team was able to support you quickly and give you the flexibility you needed with your subscription.

We always want our customers to feel listened to and cared for, so it’s wonderful to know this came through in your experience. Your kind words mean a lot to us.

Kind regards,
The Nylah’s Naturals Team

Svar fra Nylahsnaturals

18. aug. 2025

Dear Ms Hastings,

Thank you so much for sharing this beautiful feedback. We’re truly touched to hear how much of a difference our products have made to your granddaughter’s hair care experience.

We know that wash day and styling can sometimes feel overwhelming, especially for little ones, so it’s wonderful to hear that the shampoo, conditioner and oil have helped make things easier and more enjoyable for her. Knowing that our products are bringing comfort and confidence to your family means everything to us.

We so appreciate your recommendation and support. ❤️

Kind regards,
The Nylah’s Naturals Team

Svar fra Nylahsnaturals

Oppdatert: 11. aug. 2025

ONEY - Thank you for sharing your experience I’m sorry to hear how distressing this has been for you.

I’ve checked both our customer service inbox and social media channels, and unfortunately, I haven't been able to locate any messages from you. In some instances, customers may reply to our automated “no-reply” automated emails, which unfortunately aren't linked to a monitored inbox and can get lost in cyberspace. To ensure we can support you fully, please email us directly at info@nylah.co.uk and include a screenshot of any messages or emails you’ve previously sent so we can investigate this thoroughly and respond promptly.

As a brand, we take CCCA (Central Centrifugal Cicatricial Alopecia) extremely seriously. Its the hair loss I have, so I understand it well. It’s a complex and aggressive condition with multiple triggers including inflammation, hormonal imbalances, and stress. Our Flourish has been carefully formulated to help soothe the scalp and target some of these inflammatory pathways so its un-likley to make the condition worse. nevertheless with scarring Alopecia's , we always advise that products work best as part of a broader, holistic care plan.

That’s why we offer consultations with qualified trichologists, who can provide an in-depth assessment and, if appropriate, write referral letters to your GP, dermatologist, or even hair transplant surgeon. If you’d like to explore this option, we’d be happy to set this up for you.

We are deeply committed to helping our community through every stage of their hair journey, especially during the difficult moments. Please do get in touch so we can give you the support you deserve.

Warmest regards,
Kam
Founder, Nylah’s Naturals

Hi Oney,

I’m reaching out again as we’ve been unable to locate your order in our system due to not having enough information to identify it. Could you please provide us with your order number so we can look into this further for you?

We’ve spoken with our trichologist and hair surgeon regarding the concerns raised in your review, and they have confirmed that our hair treatments cannot make hair fall worse. This suggests there may be another underlying factor contributing to your experience, which we would like to help you identify.

Hair loss can be complex, with potential causes ranging from trauma and inflammation to stress. In cases such as CCCA, scarring can occur if the condition is not addressed promptly.

We’re ready and waiting to refer you to a specialist who can support you further, please just reply with your order number so we can move forward.

Kind regards,
Kameese Davis
CEO – Nylah’s Naturals

Svar fra Nylahsnaturals

26. juli 2025

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience has left you feeling frustrated.

To clarify, you signed up for our 3-month subscription plan, which offers 50% off your first order and 10% off the two subsequent monthly orders. These details are clearly stated at checkout, on our product page, and within the terms and conditions agreed to at the point of purchase. This model is designed to support consistent product use for visible results and to protect the integrity of the introductory offer from misuse.

We understand that subscription services can sometimes be confusing, and we're here to help. As you’ve now completed the 3-month term, your subscription has been cancelled per your request, and no further products will be sent or charged.

Should you need any further assistance, our team is always happy to help.

Svar fra Nylahsnaturals

18. aug. 2025

Thank you so much for your thoughtful review. We’re delighted to hear that you and your family are enjoying our products and seeing such a positive difference in the condition of your hair.

It’s wonderful to know the creams and spray are giving you smooth, glossy results without feeling heavy, and that you’re enjoying the light scent and packaging too. Your recommendation means a great deal to us.

Kind regards,
The Nylah’s Naturals Team