Nutrisystem Anmeldelser 

Do not order from Nutrisystem! My auto delivery order shipped out on 05/27 but was held up in shipping and did not deliver until 06/03. Since my order was all frozen food it was rotten and not edible at that point. I had already made the decision to cancel my subscription since the quality of the food was not very good so this was my last scheduled order. I waited on hold with "customer service" for an hour and a half to request a refund for the spoiled food only to be told that it was not their fault but FedEx's fault so they could not issue a refund, they could only replace the order. I told them I had already cancelled my subscription and did not want a replacement, I wanted a refund. They said they do not issue refunds under any circumstance per their terms and conditions. Just beware before you decide to go with Nutrisystem, they do not back their products and their customer service is non-existent.

I received the items I ordered, and all the frozen boxes were melted. I sent emails, sent chat messages, and even made phone calls, but they didn't answer or reply at all. The customer service is absolutely terrible. Do not buy Nutrisystem.

I paid for the membership and food the same day. The payment for membership went through without a problem- but they said they could not proccess the same credit card for the food. 2 months later and still NO FOOD. Their customer service refuses to give me ANY REFUND!

I had an order and went online to change the date of my delivery as instructed. Nutrisystem then sent my same order 3 days in a row and charged .y bank account THREE times! I have tried everything to get this corrected. I tried chat, to no avail. I have emailed them & tried calling 4 days in a row only to sit on hold anywhere from 30 to 45 minutes! Very frustrated and disgusted!

I have tried to call Nutrisystem several times, gave up after 2 1/2 hours.
I had ordered a monthly plan and the first shipment was completely melted. Food was 54 degrees and no dry ice left. The instructions did specify extra dry ice.
I finally did get a hold of someone who created a replacement order with no mention of dry ice. I live in Phoenix area.
I tried to call back about the error but gave up after 2 1/2 hours waiting.
I tried to send feedback with the address on the website which no longer works. Oh, use the chat. The only thing I could get the chat to replay was to make sure my payments were updated. Guess that shows what they care about.
I paid for 4 months and am contacting my credit card company about paying but receiving nothing back.
Horrible!!!!! I only gave 1 star because I had to.

I have now been on the phone for 2 hours on hold trying to cancel my automatic order. No one is answering after it said 10 minute hold time expected. The only way to cancel is by phone the site states. I have tried online, email, previous phone calls and chat with no success.

This is fraudulent and deceptive business practices.

I was planning to make an order, however, their site would not show me a full menu - just a summary. It also mentioned I would automatically be on a membership plan, but would not give further details, and I was afraid that would lock me into something I didn't want,
so when I tried to contact them with questions, i tried the chat first since it said it would be quicker. But I waited for at least 15 minutes with no response. So I then called their 800 number and I was literally on hold for at least an hour and 40 minutes before I finally hung up. I will never use nutrisystem again, this was totally unacceptable -bad business!

Food has poor taste, especially the dinners. I no longer wish to be on the program and one can ONLY cancel by phone, not online. I have called several times to be placed on lengthy holds. I am currently on hold to terminate my membership...for 42 minutes now with terrible music.

I started Nutrisystem, in 2021(?), followed the booklet, they gave you n had good success. Foods were all that, but it was tolerable. I went off of it n came back this yr.
My order, today, I received 15 white cheddar popcorn, when I only ordered 5.
It's like the pop the popcorn n baked it, afterwards. No
Waffles-my past favorite, has a slight strawberry (?) smell n it looks like they overcooked it. I'm not into that.
My go-to favorites are meatloaf sandwich, hamburger n 4 cheese melt. Still good.
I am impressed by the apple cinnamon breakfast bar (I loved my past apple cinnamon walnut oatmeal) I guess they merged that, into bars.
Now, the bean burritos are delicious, I'll be ordering more.
I was going to start on the subscription til I read the comments.
Do better on the Shipping, I never ordered 15 bags n I had to donate them, I don't do baked popcorn.
Give up on frozen cakes, it's sucking up all the saliva in my mouth, it's dry like heck, except for the lava chocolate cake. Do better.
I will continue ordering, except it'll be in smaller amounts n considering smartones/healthy choice/other weight-loss meals.
To the consumers new or comebacks, order small amounts n test it out, some are delicious n some, oh goodness.
Be wary of shipping, very careless

Been using Nutrisystem off and on for years with success but their customer service is by far the worst. You can't seem to cancel unless you call them which is where the frustration begins. I tried calling them on several occasions but was put on hold for over an hour each time with no results. Their chat was no better!

Been on an auto-delivery Nutrisystem weight reduction plan for several years now and have not lost any weight at all. Actually I gained about 10 pounds. I mostly blame myself, because I like eating and many times overindulge on their delicious chocolate snacks.

However, there are some things that I dislike about Nutrisystem. These include the following:

1) They don't offer a good selection of breakfast foods in my plan.

2) They don't allow me to mix food choices between the different meals. For example, I am not allowed to have lunch foods for dinner and vice-versa. It would be nice if I was permitted to do that. They should change this.

3) They have a habit of making substitutions of food choices without asking my permission. I have the right to not accept food choices I don't like, if they happen to be out-of-stock for food choices I do like. They could call or email me ahead of time to discuss this prior to processing the next order.

4) I think it's unfair that Nutrisystem allows auto-delivery customers to postpone orders only up to 60 days. There are reasons people postpone orders. With me, it is always financial. There should not be any time limit on how long customers can postpone auto-delivery orders.

5) Nutrisystem now has Jenny Craig as a sister company, but in my particular plan, I am not allowed to add any Jenny Craig snacks to my Nutrisystem regular selection. That is so unfair. I should be able to add Jenny Craig snacks to my plan, because I simply love the Jenny Craig Chocolate Lava Cake. I give it an A+. Nutrisystem needs to change this.

My husband and I have done Nutrisystem several times. This last time, IS THE LAST TIME, we got food we didn’t order, instead of what we paid for, and the second shipment a whole lot of our food was defrosted and smashed. They just sent my husband the extra shakes in the second shipment and he didn’t order it, but guess what, they charged us for it. This is truly the last time we will ever use Nutrisystem. I will try another company if I want to jumpstart my weight loss, we we normally do after the holidays. They have gone down hill real fast and their customer service is outsourced and it’s very hard to understand the reps. Terrible company anymore.

The program itself is meh, not worth the price.
The cancelation system however is absurdly predatory. You can't just click cancel. You have to call... and they left me on hold for half the day.

Beware, people! They no longer take Mastercard, which I've used on their site for YEARS! Dumbest thing ever. The packaging is substandard. Before my next order arrives, the food I still have is freezer-burnt. I don't think I've ever rec'd a piece of French toast that wasn't broken. They substitute without notification. I ordered two of one item one time and they sent me 9! And 12 of something else! The only reason the diet worked for me was because I was starving! One can really only be on the program for maybe a couple months before you start longing for REAL food! Had hoped to try it again before my upcoming class reunion but I'll go elsewhere.

I've been with nutrasystem for 6years, and had 3 times they have messed up my order but corrected,Now I just got shorted 2 items this last order,They tell me to bad you've had 3 corrections! So now their RIPPING ME OFF!! For not giving me what I paid for!!

When you join a Nutrisystem plan you are also agreeing to a subscription! I cancelled my food plan Sept 2025. In Jan 2026 I was charged $69.99 for a subscription. Make sure you realize you are stuck with the subscription if you do not cancel that separately! They claimed they sent an email a month before the deduction, but if they did I thought it was a spam advertisement since I hadn't had business with them in four months! REMEMBER! If you cancel your food orders, you must cancel this subscription. What they should do when you call to cancel, they should ask up front if you still want this subscription and give you the option to cancel at same time! READ EVERYTHING before joining this plan. Two service reps hung up on me and the third said even if I speak to a manager there was no way I would get a refund. BUYER BEWARE!!!!!

They keep having less and less food to order! I don’t know if they are going out of business are they just don’t bother replenishing food. I have always done well using Nutrisystem, but if I can get the food what is the use? I am cancelling my Club Advantage. Why pay for $69.99 for no food to order.

I have never been so angry so frustrated and so disappointed with a company. I received my first order and the food was not edible.
I called up to cancel the account and they told me that they had already placed the order. I told him that I didn’t place an order. They said I’d have to pay for it because the order was already placed and they couldn’t pull it.
I received the order I paid for it. I didn’t have an option.
I then get a notification that I’m receiving another order the following month I said I cancelled my account, they said I did not cancel it at the right time and they pulled another order for me. It wasn’t shipped but since the order was pulled, they could not stop it. I then asked to speak to Customer Service. They told me I was gonna have to pay for it. It came to my house I had paid for it. I threw it all away. I got an email from them in response to my email to them saying that they cancelled it. This was a year ago. I thought I was out of the woods.
I just received an email from Nutrisystem telling me that they tried to place an order for me but my credit card wouldn’t accept it. I called them and I said I’ve cancelled my order. I no longer have Nutrisystem. They said well you didn’t cancel the subscription. It is impossible to cancel your subscription with Nutrisystem so what I am doing now is I am canceling the credit card that I’ve been using and asking them to send me a new one with a different account number because I do not trust them. They are not trustworthy. The person that I just spoke to there I asked them if I could please have it in writing that it was cancelled and he was telling me that he was just a call center and he could not assist me in emailing or receiving emails.. the only thing they’re capable of doing is sending you food that you do not want. The food is truly not edible. The only thing I could say about this is buyer beware

Look the program works if you follow it. You need to make sure to drink enough water and eat those 5 vegis every day which is not included. I ate a ton of frozen vegi. If you don't do that you will be starving all day. The food is processed. When you look at the nutrition it's just slightly higher in protein and slightly lower in calories.

Now the down side. The auto shipping. Be careful because they come like clock work and I end up wasting some of it because I can't fit more than one shippment in my freezer.

Now the worst part. It's a pain in the ass to cancel. You will waste 20 minutes plus while they pester you to continue. or pause membership. I get that it's abusiness. but for a better rating. I require a simple cancel button and a simple confirmation to refill.

Buyer be ware.

I canceled my account 5 or 6 months ago. I was surprised yesterday when I got a notice from PayPal that Nutrisystem had billed me for $75.76. I called Nutrisystem and finally got someone to ask what was going on. She said I had signed up to something, I can't even tell you that delays payments for a certain amount of time, and I guess ever so often. This sure was not me knowing anything about such going's on. They make these plan's so confusing. I've gone back on their website and can't find anywhere that if you don't reorder they're going to charge you for not ordering. This is false advertising if you ask me. Long story short, they wouldn't refund my money, so I guess I go to PayPal and see if they'd be able for me to get my money back for me. Sorry, sorry company.