Nutrisystem Anmeldelser 

No guidance on the plan. Called after my first week and was told by a customer service agent that they no longer do the seven and seven, which was clearly advertised when I ordered the plan. She insisted that they do not do that anymore. Also, ate a few biscotti bites for breakfast before realizing they were covered with green mold. Then opened a package of vanilla cake snack, and saw the same mold inside the package. Instead of offering me any credits or having someone from upper management call me back about the mold when I complained, same CSA had nothing to say so I canceled the plan and with that she just simply thanked me and hung up. Horrible horrible customer service. Very disappointing since the program worked for me years ago. Was hopeful to have the same good experience, but alas, they failed. STILL FEELING PRETTY NAUSEOUS.

I have no idea why there’s so many bad reviews. I’ve lost weight and the food is decent. I definitely like some meals more than others. But I adjust my shipments to only include the items I like. Not sure why there’s so much hate for this plan! It makes losing weight so easy. I decided to write this review in case anyone is on the fence. I almost didn’t order because of the bad reviews, but I’m glad I looked past that and formed my own opinion !

Favorite plan meals so far:
Bagel
Waffles
Egg Sandwich w Turkey sausage
Chicken burrito
Four cheese
Chicken & Mozz
Hamburger
Chicken sandwich
All the pizzas
Salisbury steak & Mac n cheese
Meatloaf sandwich
Beef & broccoli
Mac n Cheese
Stuffed chicken
Chicken piccata
Chicken Parm & spaghetti
Toasted Ravioli

My experience with Nutrisystem’s customer service has been extremely disappointing.

I was hung up on three separate times and received little to no explanation about what would happen with my account or shipment. I had previously cancelled my membership several months ago, but I later discovered that cancelling the membership apparently does not cancel the automatic food shipments. That distinction was never made clear to me.

I have since moved, and another shipment was sent to my previous address. When I contacted Nutrisystem, there appeared to be no effort to stop the shipment, redirect it, or arrange for it to be held at the FedEx facility. I also contacted FedEx directly and was told that because of the way Nutrisystem shipped the package, I was not permitted to pick it up from the facility.

To make matters worse, I was billed twice even though I had already cancelled months earlier. When I questioned this, I was essentially told that I “should have known” that cancelling my subscription or membership did not also cancel the automatic shipment. I find that misleading and, in my opinion, an unethical business practice if customers are not clearly informed of the distinction.

The customer service itself was equally concerning. Several representatives were rude and dismissive. When I asked to speak with a manager, one representative told me there were no managers onsite. When I asked why, she rudely responded, “Because we don’t.” That is simply not an acceptable way to speak to a paying customer who is already trying to resolve a billing and delivery issue.

I am also very concerned with the overall quality and management of the call center handling Nutrisystem customers. Whoever is responsible for this customer service contract should seriously reevaluate the level of service being provided. Nutrisystem is a customer-facing company, and the experience I received does not reflect professional customer service.

At this point, I am extremely dissatisfied with the entire process. Since Nutrisystem has been unable or unwilling to properly resolve the shipment and billing issues, I will be disputing the charges with my bank and requesting a full refund.

I strongly encourage Nutrisystem to review its cancellation policies, automatic shipment disclosures, customer service training, escalation procedures, and call center management. Customers should not have to make repeated calls, be hung up on, receive rude responses, and still walk away without a resolution.

This is the second order I received and again the substitutions are terrible. Called with first delivery and was told that they send an email notifying me of the substitutions and I can change the replacement products and CS said it must have gone to junk mail. Second delivery was even worse, over 33% of order was substituted with random stuff. I received NO replacement email notification since I was looking for it every day. CS is of no help stating their terms.

Horrible service! First, frozen food left by garage door. By the time we found it, it was all spoiled. Second order never arrived, even though we kept getting email messages when it was to arrive. Spent hours on the phone trying to resolve the problem. Finally had to cancel the order. Do NOT order from this company!

Ordered 4 weeks of food and was charged for 4 weeks. Only received 2 weeks of food. When I called they would not refund money for the 2 weeks I did not receive

I started Nutrisystem last month and I’ve been really happy with it so far. I was pleasantly surprised by how much I enjoy the food, and I love the convenience of having the portions already figured out for me. It makes it so much easier to stay on track.

I’ve seen quite a few negative reviews, so I wanted to share my experience because mine has been very positive. Of course everyone has different tastes and experiences, but I genuinely look forward to many of the meals and I’m glad I decided to try the program.

I’m planning to continue for at least a few more months because I’d like to lose some more weight, and I really hope Nutrisystem continues to be around for a long time. I’m a very happy customer!

I would give them zero if I could. They never deliver when they say they do. Tried to call customer service and they basically said that is their terms and they made no reparations for two times late deliveries and spoiled food delivered when I set a specific delivery date. They are way to expensive and the quality of the food is not good for what you pay. This service is not worth it and will not order again.

I haven’t even received my first order yet and I feel like I’ve been scammed. It’s been 9 days since I placed my order. I haven’t received any acknowledgement of my order (money already withdrawn from my bank) so I called to check on it. The person who answered asked for information that they already had. When I questioned it, he hung up on me.
UPDATE: As soon as I submitted this complaint, I received a text that my order was shipped. ??????

I had a NutriSystem classic hamburger. The burger was good but I threw out most of the bun because the bun was so hard I couldn’t bite it or cut it with a sharp knife.

I have been a member of NutriSystem for almost past 7 years. On July 30, 2026 - their payment gateway had technical issues and the order was not processed. I had purchased Costco gift cards worth 300$ which were already placed in the order gateway. I called customer service to help me resolve payment issue. As they were unable to - they cancelled the order to place a new order. However, the 300$ gift cards which were used for the order went away. And they did not refund me back that money. I have been calling their customer service for past 8 days with no help and support. They have no manager to talk with who can help resolve issue. This is an extremely poor and frustrating service!

My wife and I signed up. First shipment had one meal that was not sealed. I couldn’t get access to their app. They fixed that, but deleted my wife’s access. This went back and forth four times. I finally just decided to do it without access. Now the order that should have been here 7/28 has been cancelled by Nutrisystem. There has not been a day without a problem.
Contacted them 8/3 wouldn’t let us talk to a supervisor. Claimed the purchase was not possible. Total lie. We cancelled.

My frozen food order can't thawed out 3 times. On the 3rd time, I called and was on hold for an hour and 10 minutes before talking to anyone. I asked for a refund but they refused. They said they would redeliver it, but would not issue a refund under any circumstance. The 4th order, once again, came thawed. I was on hold for 60 minutes before I finally gave up. I will never do business with them again.

An open letter to Nutrisystem, and a warning to anyone thinking of signing up
Nutrisystem, today I tried to cancel my plan.
I expected a retention offer. I know how this works. That’s why I kept my answers clear, short, and deliberately repetitive. I did not engage. I did not give any indication whatsoever that I was undecided or confused. I was not refusing to cooperate with cancellation. I was refusing to turn my cancellation request into a coaching session or a sales opportunity.
It STILL took about 30 minutes and approximately 10 repeated cancellation requests before it was finally done.
I dismissed the personal weight-loss questions, the discounts, the delayed order date, and the offer of another paid membership by redirecting the chat back to my objective: cancellation. When I did not answer the way your representative wanted me to, she told me she could only help me if I answered her questions. At that point, I asked to speak to a supervisor, but that did not happen.
Your representative may have been following your process, but that is exactly the problem. The replies were repetitive and generic, and they kept redirecting me back into retention offers after I had already declined. So I became repetitive and generic to match her tone. No means no, even when it is phrased politely and repeatedly as “please cancel my plan.”
The tone only changed after I asked, “Are you refusing to cancel?” I asked that because I wanted it on record. Apparently, saying “please cancel my plan” over and over was not enough.
You framed the repeated offers as being for my benefit, but they were not. When I told you at the end how unnecessarily infuriating this process was, you responded with “I’m sorry IF you felt that way” and then explained it all away as a form of help for my convenience. You prolonged the interaction, ignored my decision, and turned a simple cancellation into a drawn-out fight. You took your outright obstruction and called it assistance for 30 straight minutes.
I am 54 years old, I know what I want, and I know when I am being handled. I am not an obstacle to your revenue. I am a person who made a clear decision and expected that decision to be respected.
The ironic part was that I have returned to Nutrisystem more than once in the past because the food is actually pretty good, and I had fully expected to go back next year or so. But there’s no way I would now. There’s more than just a bad taste in my mouth after this cancellation. I’ve lost all faith in the company.
And to anyone thinking of signing up: before you start, ask yourself if this is a company you want to support. Save your chats, take screenshots, and be prepared to repeat yourself.
A company should not make people fight to cancel.

The worst customer service I’ve ever experienced. Was on hold for 2.5 hours before I hung up. Was on chat with robot that didn’t understand what I was asking and the human who took over was no help at all. Will never buy another thing from them and will tell everyone I know how bad they are and how non transparent the subscriptions are with hidden costs. Never leave you credit card on file with them

I am longtime customer of Nutrisystem and have had very few complaints over the years. However the past TWO orders that I received were LESS than satisfactory. There have been melted ice cream products in both orders. I didn't try to register a complaint on the 1st one. However there were 4 melted ice-cream on the last one that had to be thrown away. It is impossible to speak to anyone at.the company anymore, the chat was no help and when I tried to do an online complaint it stated ' you have exceeded your limit of returns.' No explanation! I have NEVER made a complaint or return since starting the program 4 months ago! Even if I had (I didn't) is there a lifetime ban on return or even making a complaint? The items were inedible! I paid for them. This is an unbelievable way to support a customer! The real issues lies in the fact that it's not possible to know the condition of the products until they are opened, so you have a month supply of food that could have melted and then frozen again- highly unsafe!

Their website is horrible! Chat option doesn't work just sends you back to same contact options! Attempts to cancel auto-delivery takes you to their Advantage Program site option not to Plan cancelation. Change plan option lists all but not the option to cancel,

Repeated melted deliveries. Can't get a hold of customer service - which is only open Mon-Friday 8-5. Have been on hold for over an hour trying to cancel. Company has apparently changed management and is absolute shit now.

Avoid this company at all costs. They give you 7 days money back guarantee but the caveat is if you cancel before the second order you pay a $125 fee. The food is absolutely horrible and customer service is worse.

The food is only okay, the frozen food seems to have been thawed and refrozen. But the customer service is abysmal. The website gives no mechanism for cancelling subscription. I tried using the Chat and had NO success. I emailed and got not reply. I have waited on hold for up to 1-1/2 hours. I tried to get replacement for 8 food items that were missing from our order, and they said they will send them in the NEXT order instead of now. I’m done.