Nudie Jeans Anmeldelser 

My current nudie jeans I have had for a couple of years now and the quality was good but they did tear over the knees eventually. Went back and they repaired them quite fast, then they eventually broke in the crotch but they repaired that too for free no questions asked. Last time it did take 2 months to get them back but that was over summer and covid and it was free so really not in a position to complain about that. The fact that they actually fix the jeans that you break and they do it years after you bought them is incredible.. I hope they will be able to survive even with a business model like that.

I bought a pair of jeans from the shop in Soho.
They were faulty so I took them back.Very twisted leg and longer than the stated length.
I took them back.Wierd and unfriendly vibe in store.3 people there they said I was mistaken.Maybe they didn't like me.
Spoke to customer services much back and forth.
Took them to another branch who said yes they were obviously faulty.They could exchange because I had to go back to original store where I bought them.
I though I don't want to go back to the Soho store so I asked recycle the twisted jeans and bought a new pair with 20 percent off.
The new pair are even more twisted.
2 put of the 3 last pairs of jeans I have bought in the last6 months have been faulty.
I have bought 20 to 30 pairs over the last 5 to 10 years and they have all been perfect.
Nudie have said twisted legs on jeans have been a problem.It must be a recent problem in my view.
I put a review on trust pilot and they replied saying get back in touch with customer services.
It looks and sounds go o90n trust pilot.
The reality is I tried this with no success.
It makes me think their replies on trust pilot and designed to look good but there is no reality or backup to what they say.
Faulty products and terrible customer services.

Great idea but only empty promises.
Had a jeans from Nudie which I really liked. The crotch went out - a bit early I might add even though I cycle in them.
Well, they offer free repairs for life. Great for me and the environment. So I thought. Walked I to the Berlin store and got my wake up call. No tailor here at present. Expect at least two months wait for a repair. But even under normal circumstances it’s at least 5 weeks.
The life time repair promise is pretty useless under such circumstances and clearly not much more than clever marketing. I will shop elsewhere in the future as I can get longer lasting garments for the price.

Terrible customer experience.They don't respond to emails and I can't return goods.Suggest avoiding

Hole worn in to inner thigh area in a year. Most expensive and the least durable jeans I have ever owned.....

Thier response - Jeans wear in that area! Never in my 50+ year existence have my jeans worn out in 12 months....

No more Nudie for me.

I ordered some jeans and the description was dreadful and weren't as described they were like denim legins, so I sent them back. This was in July its August and even though I have spoken to the customer service team twice I still haven't had a refund. Given you have to pay £7 to return its so disappointing that I'm not sure i would use them again, despite the fact the denim was great as was the colour (hence the 2 stars score).

I have 18 pairs of Nudie jeans in my wardrobe.I have probably bough 30 to 40 over the years.Never had a problem and was a big fan.People always ask me what jeans I wear.
It is with sadness to say I bought a pair the other day and one leg was twisted and tighter than the other and the sizing was all out of whack so they were far too long.
Took them back a week later.The vibe in the shop when I told them the problem was weird.Before they even looked at them they seemed doubtful of what I was saying.I put them on and they were clearly twisted and tighter round the bottom of my leg but they said they couldn’t see it.They measured them and said I was mistaken and I shouldn’t of bought them so long._They are 32/32 like every single pair I have ever worn.
I bought the same pair there and then and 32/32 and they fitted perfectly but they would not exchange them for faulty ill fitting ones.
I sent an email to their head office with clear pictures showing the obvious faults.Clear as day.
Why would I bother taking them back and writing an email if they were ok?
I wasn’t asking for my money back just a pair that were not faulty.
Obviously there quality control and customer services isn’t what you would expect anymore.
Sad 😞 but judging by the recent reviews the company is not what it used to be.
Also having other friends who have moved on to other brands.
It was great whilst it lasted.

Great jeans. Perfect fit, very comfortable and a responsible brand / company.

I’ve been a customer for more than four years and spend lots of money with Nudie. Jeans have great fit. Quality is not what it used to be and staff within the shops are rude and not very helpful (both in Covent Garden and Shoreditch I’m afraid)! Their underwear rips quite easily, same with the jeans. Company cannot keep up with the promise of a life time guarantee. Back log of more than 6 weeks to fix jeans and you won’t be able to leave more than one pair in one shop. The chap in the Shoreditch store suggested, I travel to another store to drop off the second pair. Price is absolutely not justified and customer service is very poor. Will have to find another denim jeans company.

Great garments, outstanding service, ethos and easy to return!

I have been a long time customer of Nudie Jeans and I always found the fits/style of their denim to be perfect for me and my body shape. However, unfortunately it ends there as I found that over time customer service has slipped and they are no longer a brand I wish to spend my money on.

My most recent issue is that I purchased a pair of jeans online on the 16th of March, returned them due to sizing and I am still waiting for my refund as I write this. I received one update mentioning that the refund would happen within 10 working days of receipt but it also alluded to that it may take longer during times of sale and/or holidays which makes me think that Nudie no longer care about customers, only revenue.

I appreciate that small businesses may have fewer resources, staff, etc. compared to more scaled operations, but this is truly disappointing.

Returning items is horrible.

1. You need to wait at least 10 days. Or in my case 14 days. You will not get any confirmation or whatsoever that your items have been received nor will you get any update until you get your money back.

2. Returning items costs 7€

Good looking jeans and a beautiful philosopy. Love their repair service and transparancy.
Delivery was really quick and Customer service was friendly and educated on the products. Love it!

Great delivery and sizing. The product and packaging are all sustainable and well made. The company also pays factory workers a fair wage, unlike most well known brands.

Great jeans, high ethos and friendly customer service. Order delivered on time and in a nice wrapping.

Nudie Jeans is hands down the best denim brand out. Great product and great philosophy. Always good service, both online and in their Repair Shops.

I honestly don’t understand the bad reviews. These jeans are beautifully made, so comfortable, they just feel like home as soon as I put them on. The customer service was amazing and friendly and kind. They arrived from Sweden to Berlin in four days. The packaging was lovely. And they’re sustainable. I honestly don’t know how you could beat this. Who knew that big denim was lobbying so hard! Love them, I strongly advise you to try them.

Slow delivery, bad customer service

Nudie jeans have taken more than 6 weeks to deliver my product. Any contact with customer service has been pointless. Once the product leaves their warehouse it's not their problem apparently.

Would not recommend.

I bought a pair of jeans in May 2020 for about €100. After 5 wears the thigh fabric wore down to a transluscent thread. I took them in for repair. The fabric further wore around the patched area within 3 more wears.
They lasted less time than any €20 jeans you can get anywhere else.
When I tried to get a refund or exchange the customer service department said this is "normal" wear and they are not responsible despite the store managers who actually saw the damage stated that this was not normal.
DO NOT BUY! Its a total scam that they are of better quality and they are simply overpriced for the same crap you can get from H&M for a fraction of the price.

Now bought 4 shirts and a hoodie off nudie sizes perfect quality superb virtusize is great when choosing on site definitely buying more shirts from nudie jeans