NOVO BANCO Anmeldelser 

With their new confirmation system for transfers by an "App", older phones don't accept, you can't even change your contact phone on the online platform. Service in the bank also is worse, opening hours getting smaller.
So, don't choose this bank. There are better and cheaper banks.

Tive um problema ao cessar na conta, estava bloqueado, liguei ao apoio cliente, disseram-me que meu telemóvel tinha um vírus e que tem de ser formatado, experimentei com outro telemóvel o aplicativo também estava bloqueado, o problema não era do telemóvel, foi ao site novo banco digital pedi o número de adesão novo e consegui a cessar a conta. O quê quero dizer com isto? O apoio ao cliente do novo banco não me resolveu nada. Eu próprio tive que resolver. Péssimo serviço do apoio ao cliente

They take unannounced hundreds of euros from your account. Never take this bank.

Tive que trocar o telefone para tentar entrar na aplicação do novo banco e mesmo assim não funciona, não consigo entrar por nada.
O call center são zero prestáveis, não conseguem ajudar de forma nenhuma, já falei com pelo menos 2 pessoas e mesmo assim nenhuma conseguiu resolver o problema.
E ainda fui obrigada a instalar a aplicação, algo que nem queria fazer. E neste momento continuo sem acesso ao banco.

If cold give -5 I would.
Absolutely the worst bank in Portugal.
They ignore you completely, they don't even reply to a complaint that I did 8 months ago.

Muito mau atendimento telefónico, não sei porque a sua existência , se poem em espera e depois a chamada desliga-se , 3 vezes de seguida

A minha experiência nesta agência do Novo Banco foi extremamente negativa e deixou-me completamente insatisfeita.
Fui tratada com falta de respeito, má educação e uma postura totalmente pouco profissional.
A gerente dirigiu-se a mim de forma preconceituosa e com comentários de tom racista, o que é inaceitável em qualquer instituição, especialmente num banco.

Eu estava no processo de encerramento da conta e, em vez de explicarem os procedimentos corretamente, criaram obstáculos e recusaram o encerramento sem justificações claras.
Quando entrou um valor na conta, fui ao banco para fazer o levantamento e novamente fui tratada com arrogância. Fizeram perguntas completamente inadequadas, como ‘para que é o dinheiro?’ — perguntas que não são da responsabilidade do banco e que demonstram desrespeito e falta de profissionalismo.

Saí da agência humilhada e desconfortável.
Este banco não transmite confiança, não explica nada de forma transparente e o atendimento foi dos piores que já experienciei num serviço bancário.
Não recomendo esta agência e considero urgente que o Novo Banco reveja a formação e a postura dos seus funcionários.

We are currently stuck in Spain.

After a full day spent in Spain using our cards and accounts, all of a sudden our accounts and cards would not work.

After trying multiple numbers no one is able to help us and we need to contact them the following day only at 9 am.

This is not what you want to hear at 8pm at a fuel station with an empty car.

How can a bank block your access, bur not have a 24 hour line open to assist it's clients.

Banco com processos de burla e roubo crescentes. Não resolvem nada e os clientes muitas das vezes têm que recorrer a tribunais para verem os seus direitos legitimados. Não recomendo como banco para guardar grandes quantidades de dinheiro muito menos para investimentos. É um banco para gerir o dia a dia e solicitar empréstimos.

Six weeks ago, Novobanco blocked online access to my account with no prior notification. when I called them - I don't live in Portugal - they said I needed to update my personal data. I immediately sent them the required documents, but I'm still unable to access my account. I made several phone calls - minimum 30 minute wait before they pick up, send numerous e-mails, all in vain. Now they have stopped answering my e-mails altogether. When I called customer service, they told me to call my branch, but everytime I did, the phone was forwarded to customer service because no one at the branch picks up. I've been a Novobanco customer in good standing for years.

I reported a crime from one of their clients, who tried to scam me to them and they disregard it not even askimg for the evidence. The reiterate that „they have taken notice of the report“.
Either they are actually aiding scammers or do not care. Both scenarios are terrible for a bank.

Impossible as a business owner to contact my brunch.
the visual assistant is a complete nightmare. you can spend more than 60 min on phone and noon will know that you have contacted the Bank
This is one of the boggiest mistakes by Novobanco

Absolutely the worst. Impossible to get anything done. Clunky system and processes. Very outdated. Stay away.

Tuvimos un problema de Phishing y el banco no solo que no nos brindo ayuda para localizar a la persona/s que se hizo pasar por nosotros sino que ademas en todo momento defendio el no dar informacion sobre nuestra supuesta cuenta con la excusa de respetar la ley de proteccion de datos privados. Ni siquiera son capaces de controlar a quien le abren una cuenta. Pesimo banco

Employees at the branch: very friendly, unfortunately this is mitigated by the fact that even the branch manager seems to have no executive decision making authority without corporate approval. Corporate level is either completely incompetent, indifferent or passive aggressive, but this may be due to the recent acquisition of Novobanco by a French banking conglomerate……. and a significant personell turnover. We have been trying to open a businesses account for the last 8 months and the experience has been truly Kafkaesque (Granted we have found an a more viable alternative in the interim, but wanted to see how far this would go as a cautionary tale to others) Once again, we can say only positive things about most of the branch employees, but they are hamstrung and unable to achieve anything through no fault of their own.

no service at all. I transferred my amount to this novobanco and it's already been more than 25 days but I haven't received and when I call the customer service I have to wait for more than 30min just to talk with an agent and they even can't solve the problem,they just said to wait and even don't know how many days to wait.should I wait for a year just to receive my own money? very bad 😔 very very disappointed I recommend to everyone not to open a account in this bank.

no service at all. I transferred my amount to this novobanco and it's already been more than 25 days but I haven't received and when I call the customer service I have to wait for more than 30min just to talk with an agent and they even can't solve the problem,they just said to wait and even don't know how many days to wait.should I wait for a year just to receive my own money? very bad 😔 very very disappointed I recommend to everyone not to open a account in this bank.

Serviço temporariamente indisponivel. Um banco que cobra gestão de conta e outros extras e presta um serviço miserável. Não recomendo.

I am writing to formally express my deep dissatisfaction with the services and conduct of Novo Banco dos Açores Ponta Delgada. While the branch may present a professional image upon entering, my experience over the past six years has revealed serious deficiencies in professionalism, customer service, and the handling of client accounts.

My dealings with this institution began with what should have been a very simple request: the issuance of a new bank card on behalf of my father. Despite repeated follow-ups, this request was never fulfilled due to what I can only describe as negligence and incompetence. Following my father’s passing, my mother assumed control of the account. At that point, I provided all the necessary legal documentation prepared by a lawyer in Canada to facilitate either the transfer of funds to my mother’s Canadian account or the issuance of the long-delayed bank card. Again, Novo Banco failed to act in a timely or professional manner.

Tragically, my mother has since passed away as well. Rather than assisting with the settlement of her account, the bank has demanded yet more paperwork, further delaying the rightful transfer of funds. During a recent visit to the Açores, I addressed the matter directly at the branch. However, the staff displayed dismissiveness and a lack of professionalism, leaving me with no confidence in their ability—or willingness—to resolve the situation.

As a result, I have no choice but to proceed with legal action to recover the funds, along with associated legal costs. It is deeply disappointing that an institution entrusted with managing clients’ assets demonstrates such disregard for its responsibilities. I strongly caution other members of the Portuguese community in Canada and the United States to carefully consider their banking choices and to seek legal counsel if they encounter similar issues.

I sincerely hope that this matter will serve as a wake-up call for Novo Banco dos Açores to review its practices, improve its customer service standards, and treat clients with the respect and professionalism they deserve.

Meine Mutter kam als Geschädigte von BES zu NovoBanco und wartete über 10 Jahre auf Ihr Geld, daß nur zum Teil erstattet wurde.
Jetzt ist es auf dem Konto, aber das Konto lässt sich nicht bedienen. Keine gültigen Karten, keine Online-Freischaltung, keine Möglichkeit der Kontaktaufnahme weil keine PIN, nicht einmal am Telefon.
Nur unregelmäßige vollautomatische Kontoauszüge per E-Mail.
Keine Antwort auf E-Mails und auch ein Einschreiben würde ignoriert.
Die Kontokündigung wurde nicht akzeptiert, weil ihre Unterschrift nicht mit der vor 50 Jahren abgegebenen und verblassten Unterschriftsprobe übereinstimmt.
Auch meine Vorsorgevollmacht hat sie nicht beeindruckt.
Ich habe nach Luxemburg Kontakt aufgenommen und Sie waren behilflich den Kontakt zur Bank in Torres Vedras herzustellen, bei der das Konto verwaltet würde. Diese behauptete uns erfolglos kontaktiert zu haben.
Wir sind weder schriftlich, noch telefonisch oder per E-Mail kontaktiert worden.
Keine Antwort, bis heute nicht;
18 Monate später.
Einen Termin zur Unterschrift in Luxemburg haben wir nicht bekommen und sollen uns an einen Bankschalter wenden, den es nur in Portugal gibt.
Inzwischen ist meine Mutter ein Pflegefall und nicht reisefähig.
Ich bin entsetzt über die kriminelle Dreistigkeit das Geld der hilflosen Kunden einzubehalten bis sie gestorben sind. Dem Lebensgefährten meiner Mutter ist es passiert:
gestorben und bestohlen!
Das ist auf BES noch einen drauf gesetzt. Unfassbar!
Anleger aus dem Ausland können im Alter auf unangenehme Schwierigkeiten stoßen ihr Geld zurück zu bekommen. Wahrscheinlich müssen wir noch einen Anwalt bemühen.
Absolut unkooperativ.