Nova Stuff Anmeldelser 

Du ayri my product dont come After 1 year you are a SCAMMER

Total SCAMMERS. Ordered keratin mask over 2 years ago and despite emailing them constantly nothing was ever received. Now today I had a look on my banking app and on Friday and Saturday (17 and 18 June 2023) they've started filtering money from my account. Bank has put a stop to it and reported this fraud. BEWARE.

THIS IS A SCAM, NEVER RECEIVED GOODS,NO REPLIES EITHER BY PHONE OR EMAIL

I did not receive my package they said it was delivered, not to my address.

Ordered color change TLM makeup, it's been a year. I've sent email after email. Nothing, no response no product, bank can't do anything. Do not order anything from them. Fake, fraud, scam. If anyone can tell me how to get a refund on product that never came, no tracking from start.

I ordered 2 reborn dolls and only received 1 of them (idk the quality since it is a Christmas gift and I didn’t open the package). Come to find out that the website has been closed so there is no way to even contact them to see where my other doll is or get my money back!

I got the P50 Nova a few months ago. Now the switch no longer works and it cannot be turned on.

I order some n 95 masks on March 7, 2020, at a cost of $74.97. On March 11, 2020, I sent an email to Nova requesting an update to my order and received a reply that I would receive my order in 1-2 weeks. After reading some of the reviews about this company, I questioned if this was indeed a scam, so I sent another email on March 18, canceling my order and asking for a refund. On March 19, my charge card was credited for the full amount of $74.97.

Den værste service noglesinde har ventet 4 måneder de tager den ikke når man ringer til dem eller svare på beskeder eller mail værste service nogle sinde

They are a fraud company. I reported them to the FTC.

Ordered cowboy boots, received some small cheep boots for female after two months. No response to my emails.

Bad quality , no customer service , return address in china....

I purchased two microscopes
One was supposed to work with Windows and one with I phone
Received first item which was defective
After several emails to nowhere
received reply/ with Chinese address... S28 to return defective item
send confirmation numbers for return and paid more than half what the product was costing in shipping fees
canceling second item and filing PayPal dispute

this is a sacm!! Do not order!!
I ordered a trial for 7$ and since then I am getting monthly samples and being charged for 100$!!!!! without ordering!!! no contact person !!! no phone number to talk to or to cancel! no receipt sent with the Samples.
Do not order !!!!

I ordered and received this product. The night received it i got an email alert that there was fraud activity on my account. They attempted taking out 140$. Thankfully my bank blocked it and canceled the card.

I may have received the order but given the scam i am afraid to use the product. Given everything else is fake got kniws what is in there.

Total scam - stay away!

Scammers! Avoid this "company"

If it's too late, you can speak to your bank & explain you haven't recieved your goods.

This company is the worst operator, they take your money for goods they don't send, they waste your time with lies about delays & fob you off with nonsense, they even post fake reviews on trustpilot like WDF is wrong with these dirty little scumbags, are they that desperate for money?

today 19th March 2018 still waiting for my ordering year later still nothing

I have purchased the Nova Pore Cleaning mask order number:13497 tracking number SY10930884697 every time i search the tracking number tells me it can't find it.

I have paid for the product and would like to find out when will it arrive and why can i not find it?

These are their shipping and return policy,
Shipping & Returns

Shipping

We can ship to virtually any address in the world.

Shipping takes from 2 to 6 weeks depending on your country. Orders often arrive faster than expected

We occasionally offer limited time free shipping promotions, although the shipping pricing is normally a flat rate of 4.95 usd

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Hello Carla,

Good day!

We apologize for the delayed reply we are flooded with thousands of customers who are inquiring about our products.

We are sorry for the inconvenience. The tracker might have not been updated yet. But we assure you that your package is
already IN TRANSIT. Delivery to your country usually takes 4-6 weeks since it was ordered overseas. 8 weeks the most. But
rest assured your package will be delivered to you.

Also note that sometimes orders cannot be tracked when they have already arrived at the destination country. We however
suggest that you also call your local post for any updates
in regards to your orders whereabouts as we don't have any control
over the courier once your item was shipped.

We hope for your patience and understanding,
Nova Stuff Team

Please get back to me if your order still haven't arrived by 1st week of April and we will investigate your order's whereabouts.

No compren no llegan los productos solo te roban tu dinero y jamas te responden y no te dan tu numero de guía para saber como rastrear tu paquete y no sabes al final donde quedo pedi desde mayo del 2017 y aun es fecha que no llega .

The worst ever online purchase. Never seemed to be arriving the goods. Always asking us to be patient when we inquire. But have never deliver my stocks even after 4 months. Please anyone can let us know to whom we can complain to save the thousands of customers being trapped by them?

I bought items but only received half of them. I wrote to support, but got the anwser only woth the second letter, that they will check on that situation, but never got back the anwser.