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Northern Fitness Deserves This Shoutout 💥🙌

Alright, here’s the full story — earlier I had a situation with an order that honestly left me frustrated. Delays, no updates, and I felt let down, especially because I genuinely wanted to support Northern Fitness and their house brand Orion. I’ve always believed in backing Canadian companies that put effort into good-quality gym gear, so the whole thing really bothered me.

But credit where it’s due:
Northern Fitness stepped up in a big way.

Once they dug into what happened, they didn’t just patch things up… they completely turned the experience around. They communicated clearly, fixed every issue, and made sure I wasn’t just “helped,” but genuinely taken care of. You can tell when a company actually values its customers — and Northern Fitness proved that with their actions.

What impressed me most is how they handled the situation professionally, respectfully, and with zero excuses. They made things right, restored my confidence, and honestly went above what I expected. That tells me everything I needed to know about who they are as a company.

So here’s the bottom line:
Because of the way they owned the situation and made it better, I’m 100% sticking with Northern Fitness. I’ll continue supporting their Orion brand — not just because I like the products, but because they showed they stand behind what they sell and they stand behind their customers.

Massive appreciation to the Northern Fitness team for the turnaround.
That’s how you build trust.
That’s how you build loyalty.
And that’s why I’ll continue choosing Northern Fitness going forward. 💪🔥

(NorthernFitness.ca)

I ordered an Orion Kettlebell Storage Rack from Northern Fitness for my clinic. Unfortunately, the experience ended with a complete non-delivery and no resolution from the company.

1. Shipping Method
Northern Fitness sent the order using a no-signature-required shipment without consulting me. For a heavy, high-value, multi-box order, this left the delivery completely unsecured.

2. UPS Delivery Photo
UPS marked the shipment as delivered, but the photo they provided shows the boxes left in a random apartment/condo hallway that looks nothing like my clinic:

No unit number

No business signage

Not my floor, not my building

Clearly not my address

My suite's entrance is well-marked, and I provided Northern Fitness with photos showing the difference.

3. Product Never Arrived
The kettlebell rack never arrived at my location.
It appears to have been delivered to the wrong building entirely.

4. Vendor Response
I contacted Northern Fitness with all the evidence. Once I pointed out that the shipping method they chose offered no delivery verification, communication from the company completely stopped.

To-date:

No replacement.
No refund.
No pro-active follow-up.
No claim initiated with UPS (which apparently only the shipper can file).

5. Outcome
I was left with no product, a UPS delivery photo of someone else’s hallway, and no helpful action from the seller.

Bottom Line
Based on my experience:

Shipping decisions were made without buyer consultation

Delivery was mishandled

The product never arrived

The seller stopped communicating instead of resolving the issue

Buyers should be aware that if something goes wrong with shipping, there may be no support or resolution.

We purchased a kettlebell rack for our gym, but the experience has been extremely disappointing. Two weeks after placing the order, only part of the rack arrived — the second box was missing, making assembly impossible. We emailed twice with no response, then had to call multiple times before finally being told that the missing box would be shipped and we would receive a $20 reimbursement for the inconvenience. The reimbursment never happened.

Two weeks later, the missing box finally arrived, but the metal holes did not align properly, so the rack could still not be assembled. We reached out again requesting a refund with the pictures of the holes, and received no response. We ultimately kept a dysfunctional rack and were left without any support.

Given this ongoing lack of customer service and the fact that we have had similar issues with this company in the past, we strongly recommend purchasing elsewhere.

I ordered a set of adjustable dumbells from them financing via Affirm on interest free payments, and cancelled the order within an hour of ordering them as I found them cheaper elsewhere. Northern Fitness responded saying I could only get store credit back as I had purchased via Affirm which I knew not to be true as I had used Affirm before. When I pushed back they said that Affirm will charge them a fee of 10% so they would pass that charge onto me - it took them 3 days to respond to my initial email by which time Affirm had marked the item as confirmed. Given the terrible service I decided to take the hit, but then they deducted 10% of the overall cost not the amount I had put on Finance with Affirm. I will never use this company again - very poor communication.

Prices were great. Made some cost prohibitive equipment accessible. Customer service was quick to answer the phone and all questions knowledgeably. Time to ship was about a week for products in stock and two for ones not in stock. Both shipping times were made clear at time of purchase. Would absolutely buy from them again should the need arise.

I ordered dumbbells and a weight rack from Northern Fitness. When I reached out to Loomis, who was responsible for delivering the goods, they weren't able to guarantee exact delivery dates for my packages. I immediately reached out to Northern Fitness directly via email and was helped by their Director of Ops, Eric. He was quick to respond and worked with Loomis on my behalf to provide me with information on my packages' expected delivery dates. When the goods arrived, I was impressed by their quality and the condition in which they arrived. I fully recommend Northern Fitness. Thank you, Eric, for your fantastic customer service.

Would give less if I could. Absolutely terrible service. Purchased a weight rack. It was either damaged by the shipping company or it was already damaged upon shipment, so it was returned by shipping company. Waited a week to find out what would happen, got no word from Northern Fitness. I emailed and called with no responses. They finally indicate that they could send a new one but they are out of stock and wouldn't get a new shipment until a month later. They offered a discount on next purchase...to which I told them to apply on this one given the delays. Then while waiting for the shipment, I saw on their website that they were selling these same racks significantly discounted, so asked when they expected shipment and if they would price match, to which they answered that there would be an additional 2 week delay and they couldn't price match because purchase was made more than 30 days from change in price (which was not at all true). Overall absolute garbage service.

It's a fake company with a fake website. I placed an order, and it never came.
Then I got an email from a different person everyday from this "company" saying how it's on its way and how they have some internal issues. This went on for two weeks.
Internal issues?? To ship a couple of canes and foot rollers? That's complicated?
Luckily, I used PayPal and I reported them to PayPal. When I told them I did so, they issued a refund.

Just avoid them. Learn from my mistake.

Terrible service. Once they got your money its over.

Beware

The worst service. Customer service is unbelieveable poor and they change the delivery dates after you buy the items. I'm now waiting two months for items that had 5-10 working days delivery.

There are plenty of other providers so my advice is to use others that probably take more care of their customers.

I had some problems with defected barbell but the owner called me and fixed all problem and now all is ok. I'm strongly recommend this company and their services.
I really like it when people care about their business and their customers!