northernfitness.ca Anmeldelser 28

Exceptional customer service. Seamless pick-up. Dioji responded promptly to all my inquiries. Great quality kettlebells.

I placed an order in March for a Handle Bar for the 39" Arched Leg JumpSport trampoline, with order confirmation received March 26th.

When the item arrived, we discovered the clamp nuts were missing. I contacted support on April 9th and included photos of the item and manual/instructions. On April 15th, I followed up and was told a request had been submitted to ship the missing parts.

From that point onward, the support process became increasingly frustrating. Despite clearly stating that the issue was missing parts (not damage), I was repeatedly asked for unrelated or redundant information such as photos of damaged parts and repeated images of the manual, even after I had already provided the relevant documentation and highlighted the missing components.

On April 21st, I was asked again to confirm whether the item was incorrect or simply incomplete, along with requesting packaging photos. The issue was escalated to a manager, but communication did not improve.

One manager left a voicemail but never followed up again, despite several attempts on my part to contact them. I then spoke with a second manager, who acknowledged the issue and promised to provide an update, but I have not received any response since. In both cases, calls to their extensions either drop immediately or cannot be completed, and voicemails have gone unanswered.

As of May 14th, the issue remains unresolved.

While the product itself may be fine, the customer service experience has been extremely poor, marked by repeated delays, lack of follow-through, and no resolution despite multiple attempts over several weeks. I would strongly caution others to consider this before purchasing.

Very poor customer service. Products seem to be good quality (when they arrive on time), but they are either understaffed or under trained and do not respond appropriately to customer needs.

Just ordered for the 2nd time. The first was a dumbbell set, and now just replaced my 10 year old bench that was falling apart with a new one, plus added a few more dumbbells. Both orders arrived in about a week. Couldn’t be happier with the price and the quick shipping.

Great fitness company.

I spent almost $11,000 for two treadmills from this company. It came with a one-year labor and 7 years parts warranty. One of the treadmills died on me March 25, 2026 Just 2 months after the one year labor warranty expired. The customer service rep ( Kenny Huynh ) said that they have no service technicians in the area and they're unable to give warranty on this product. I am in Nova Scotia and they don't have any service techs in my area. So they tell me that there's nothing they can do about getting my treadmill fixed. It's been almost a month now since I first contacted them about a dead treadmill. They have no problem taking $12,000 from a customer and saying it's under warranty and then when something goes wrong they turn around and say "oh sorry we have no service techs in your area so we can't fix it, so sorry " That's pretty horrible customer service. I would avoid this company as much as possible because if anything goes wrong with the products they're not going to do anything for you and push you to the curb. Just look at the other views on here. I'm not the only one. Avoid this company at all cost if you're looking for fitness equipment in Canada.

Update: Northern Fitness reached out by email and a phone call. They did take ownership and apologized for the issue. This was resolved immediately. Everyone deserves an opportunity to fix problems. It took some time, but this was resolved to my satisfaction.
I would give them another opportunity and change my recommendation based on the final end result. I have kept my original narrative for context.

Original:
I purchased Nuobell adjustable dumbbells from Northern Fitness in December 2025. One dumbbell had a minor adjustment issue from the start, and the collar has now separated completely.

I submitted a warranty request through their official support form, followed up twice, and left two voicemails. It has now been over two weeks with no response whatsoever.

I contacted Nuobell directly and received a response within 24 hours. They reviewed the issue and confirmed it should be covered under warranty, advising that a replacement handle should be issued — but it must be processed through Northern Fitness.

While Nuobell has been excellent to deal with, Northern Fitness has been entirely unresponsive, leaving me stuck despite a confirmed warranty claim.

This level of customer service is unacceptable for a distributor handling premium equipment.

I placed a large home gym order in September, 2025. The order was not fulfilled or delivered until February, 2026 and when it was, it was missing key parts and had broken parts also. We have since made numerous efforts (in-person; follow-up emails; filing a complaint with Northern Fitness customer service and escalating to store managers). The Company has gone silent, is ignoring our requests, and still (as of April 1, 2026) has not fulfilled our order - now going on 8 months. Buyers should know that their commitment to 90-day delivery is far from the truth and you should consider other companies and options to order your products. Also, do not rely on their customer service to address any issues, nor their escalation mechanisms internally.

I spoke to a sales rep about a leg press machine, one that was out of stock. He said it was in stock and on sale for about half price. I went online to purchase it with a first reponder discount and using afirm no interest. But 2h later I realized it was the wrong leg press. I called to cancel the order 4 times, left a message. I was charged about 6h later. Called the next day to confirm the cancellation. They charged me 10% restocking for an order I cancelled and which was placed because of a confusing conversation with the sales rep.
I was still looking to purchase the leg press I was looking for, the one I saw in store, the one I was on a an email list to purchase. They could have refunded me directly so I could pay affirm with no restocking fee but they chose to do it that way.

***UPDATED***
They called and apologized sent me a 50$ refund and delivered within the same day.

I ordered a power rack that was listed as a floor model, therefore, discounted. After 15 days I had heard nothing but they did charge my card. I emailed to get an update and they said it was “in customs” for an extended period of time, delaying my shipment. I told them that it was a floor model and questioned why it would be in customs. They said they made a mistake and my shipment would be coming Thursday March 26th (I placed my order March 4th). I got the instructions and a delivery window time. They emailed me again and said it was going to be delayed another week because it wasn’t ready yet. I am confused on how disassembling a floor model could take this much time and still not be ready to ship? I will absolutely never buy another product from northern fitness going forward and I suggest you don’t either. Check out fitness avenue for better customer service and similar products.

Posting this review to hopefully help anyone unsure or wanting a more in-depth review. I ordered through the Shop app (they had a $30 off deal). I ordered a GoRuck vest and weight plates on Saturday 7th Feb. I received a confirmation email and then heard nothing till Friday 13th Feb when it shipped (they state in their email and on their website their processing time for parcel/package mail is 5-7 days). I received my packages Tuesday 17th Feb. Giving 4-stars as the plates and vest were packed separately (plates in a box and vest in a bag) so depending on the courier that could go one of two ways. Not sure how well bulk/large orders would go, but for smaller orders they were fine. If you're willing to wait, they have good pricing and a wide selection of gear.

Smooth ordering process. Slight delay in shipping which was communicated to me immediately. All equipment was delivered as advertised.

I’m not sure why all the bad reviews? I ordered a jump sport pro. I’m in western Canada. Product was shipped almost on time in great condition. There was a carrier delay, but only a delay of three days. Very happy with my purchase. 😀

Never got my order. Save your money

Very inaccurate delivery times. In 23 days since I've ordered I still have no ETA on an order that cost over $3000.

Rather poor customer service as I have not received any response to my emails, and very little information when I call.

Will likely NOT order again from this vendor.

This purchase has been extremely disappointing. I paid over $5,000 upfront and was initially promised the power rack would be ready for pickup within four to five days, then the timeline was extended to two weeks, and now a month has passed with no shipment and only a generic automated apology email. Delays are understandable, but charging immediately without having the product ready to ship is unacceptable. Failing to deliver the item or provide accurate updates reflects very poor service and raises serious concerns about the company’s reliability.

Northern Fitness Deserves This Shoutout 💥🙌

Alright, here’s the full story — earlier I had a situation with an order that honestly left me frustrated. Delays, no updates, and I felt let down, especially because I genuinely wanted to support Northern Fitness and their house brand Orion. I’ve always believed in backing Canadian companies that put effort into good-quality gym gear, so the whole thing really bothered me.

But credit where it’s due:
Northern Fitness stepped up in a big way.

Once they dug into what happened, they didn’t just patch things up… they completely turned the experience around. They communicated clearly, fixed every issue, and made sure I wasn’t just “helped,” but genuinely taken care of. You can tell when a company actually values its customers — and Northern Fitness proved that with their actions.

What impressed me most is how they handled the situation professionally, respectfully, and with zero excuses. They made things right, restored my confidence, and honestly went above what I expected. That tells me everything I needed to know about who they are as a company.

So here’s the bottom line:
Because of the way they owned the situation and made it better, I’m 100% sticking with Northern Fitness. I’ll continue supporting their Orion brand — not just because I like the products, but because they showed they stand behind what they sell and they stand behind their customers.

Massive appreciation to the Northern Fitness team for the turnaround.
That’s how you build trust.
That’s how you build loyalty.
And that’s why I’ll continue choosing Northern Fitness going forward. 💪🔥

(NorthernFitness.ca)

I ordered an Orion Kettlebell Storage Rack from Northern Fitness for my clinic. Unfortunately, the experience ended with a complete non-delivery and no resolution from the company.

1. Shipping Method
Northern Fitness sent the order using a no-signature-required shipment without consulting me. For a heavy, high-value, multi-box order, this left the delivery completely unsecured.

2. UPS Delivery Photo
UPS marked the shipment as delivered, but the photo they provided shows the boxes left in a random apartment/condo hallway that looks nothing like my clinic:

No unit number

No business signage

Not my floor, not my building

Clearly not my address

My suite's entrance is well-marked, and I provided Northern Fitness with photos showing the difference.

3. Product Never Arrived
The kettlebell rack never arrived at my location.
It appears to have been delivered to the wrong building entirely.

4. Vendor Response
I contacted Northern Fitness with all the evidence. Once I pointed out that the shipping method they chose offered no delivery verification, communication from the company completely stopped.

To-date:

No replacement.
No refund.
No pro-active follow-up.
No claim initiated with UPS (which apparently only the shipper can file).

5. Outcome
I was left with no product, a UPS delivery photo of someone else’s hallway, and no helpful action from the seller.

Bottom Line
Based on my experience:

Shipping decisions were made without buyer consultation

Delivery was mishandled

The product never arrived

The seller stopped communicating instead of resolving the issue

Buyers should be aware that if something goes wrong with shipping, there may be no support or resolution.

We purchased a kettlebell rack for our gym, but the experience has been extremely disappointing. Two weeks after placing the order, only part of the rack arrived — the second box was missing, making assembly impossible. We emailed twice with no response, then had to call multiple times before finally being told that the missing box would be shipped and we would receive a $20 reimbursement for the inconvenience. The reimbursment never happened.

Two weeks later, the missing box finally arrived, but the metal holes did not align properly, so the rack could still not be assembled. We reached out again requesting a refund with the pictures of the holes, and received no response. We ultimately kept a dysfunctional rack and were left without any support.

Given this ongoing lack of customer service and the fact that we have had similar issues with this company in the past, we strongly recommend purchasing elsewhere.