I ordered a refrigerator shelf for our camper and it was the wrong one. I sent numerous messages with absolutely NO response. I would NEVER buy from them again due to HORRIBLE customer service!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I never got the parts I ordered a year ago. I have contacted Morgan Crafton, the owner, by phone and email several times but never got a response. She already charged the amount of $116.24 to my credi... Vis mer
Update 3 days later: Customer Service contacted me with news that part was discontinued from manufacturer and a full refund was given. Customer Service was friendly and offered a discount on future... Vis mer
DO NOT order from this company. I ordered a part, and several weeks later I still had no order number, confirmation, tracking info, etc. The payment was processed, and still no information on the or... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We know that keeping your Recreational Vehicle in peak operating condition is important to you, which means it is important to us,too! Our goal is to offer a wide range of parts and products at reasonable prices, and more importantly, best in class customer service. We are here to help with your RV needs so you can focus on enjoying the open road!
Kontaktopplysninger
1,7
Dårlig
132 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I just had a very bad transaction with…
I just had a very bad transaction with another supplier who showed a picture of one thing and shipped another and when I tried to return the item I ended up having to call the Better Business Bureau so it could be resolved
when I talk to Morgan she was so understanding and so willing to do whatever I needed done to get the correct refrigerator Morgan is an asset to your company very professional prompt and helpful what a pleasant person to deal with thank you very much so far I am very pleased with everything
21. juli 2022
Was extremely communicative and went…
Was extremely communicative and went above and beyond!! There customer service is awesome. T
21. juli 2022
The item arrived today
The item arrived today. We just ordered it a few days ago. We thought that was pretty fast. And it looks like just what we ordered.
20. juli 2022
The girl taking my order was terrific!
12. juli 2022
I needed some parts for our Norcold…
I needed some parts for our Norcold frig in our horse trailer. I could not find anything until I contacted Norcold directly and they were so nice and helped me immediately. Thanks!
10. juli 2022
The part came in quick and wasn’t…
The part came in quick and wasn’t damaged and it was the right part can’t get much better than that 🥳🥳
8. juli 2022
Norcold refrigerator order
Morgan promply answered my questions about the refrigerator and about shipping. I ordered the refrigerator and it was delivered the next week in perfect condition. I would definitely do business with this company again.
7. juli 2022
The kit should be supplied with the…
The kit should be supplied with the replacement door
5. juli 2022
I ordered a control board for my…
I ordered a control board for my fridge, unfortunately it was the wrong one.
Return went smooth and any contact was met with a happy and apologetic voice.
I will definitely use them in the future.
29. juni 2022
Svar fra RV Fridge Parts Direct
Thank you so much Brian! I am sorry the control board was not the correct one, but I am glad that I was able to help make the return process smooth. Please give me a call if you need anything in the future!
Very helpful and walked me through the…
Very helpful and walked me through the process of buying a new fridge door and the accessories I needed for it...thanks for the excellent customer service
25. juni 2022
Svar fra RV Fridge Parts Direct
You're so sweet Carol, thank you so much for your kind words! It was my pleasure to work with and help you get the door and accessories you needed! I hope you will consider me next time you need anything!
Received my door tray today
Received my door tray today. It took several weeks, but was forewarned about the long delivery time when I first ordered. We were pleased to find this hard to find item. Would shop here again.
25. juni 2022
Svar fra RV Fridge Parts Direct
Thank you Roland! It was quite a wait, but I am grateful you stuck it out. Your patience and understanding was greatly appreciated. I look forward to working with you again in the future!
Svar fra RV Fridge Parts Direct
Hi Dave! I am so happy to hear everything went smooth with your order and that you received it faster than you expected to! Thank you for the great review, please give us a call next time you need anything for your Norcold refrigerator!
Svar fra RV Fridge Parts Direct
Thank you so much Jo! I always like to hear when orders are received faster than anticipated. Although, we know now that it wasn't the correct door, I am glad we are on track to getting the right one out to you just as fast!
Svar fra RV Fridge Parts Direct
You're too kind David! I am pleased to hear that everything with your order went smooth and it was exactly what you needed. We are always here if you need anything in the future!
When I order my parts I was upset…
When I order my parts I was upset because I received damage parts but I send them an email they replaced it right away so I’m very happy I will order more items from them
22. juni 2022
Svar fra RV Fridge Parts Direct
You were such a joy to work with Claudia! I am sorry you received your part damaged, but I am glad we were able to get a replacement order sent out quickly. I look forward to the opportunity to work with you again!
Doesn’t work
I assume the circuit board you sent is good but after following the instructions carefully, it still doesn’t work. I had an online person here who was helping but that person has stopped responding.
22. juni 2022
i got the right part and in record time…
i got the right part and in record time with the help of ur parts representative.
19. juni 2022
I ordered the wrong door bins and the…
I ordered the wrong door bins and the service department was fast and great to get back to me the next day.
16. juni 2022
DE-0051 Door Shelves
Morgan is an absolute pleasure to work with! Very attentive and went above and beyond to get me the parts I needed. Highly recommended for any of you Norcold parts needs.
9. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra RV Fridge Parts Direct
I can't thank you enough Bill! I am so grateful for the opportunity to work with you, and I hope that you will give me a call next time you need parts for your Norcold!
Great customer service!!!!
4. juni 2022
Svar fra RV Fridge Parts Direct
Hi Jerry! Thank you so much, your kind words are very much appreciated. I am so happy to hear you had a great experience! I hope you will give me a call next time you need help with anything!
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