The shadiest legitimate web shop.
Summary: I received what I ordered and it was technically delivered within 5 days, but it was not a great overall experience. No tracking/updates/emails are given about the delivery, so you have no idea what's happening with it. I was not home at the time of delivery, PostNL left the package with my neighbor but then my neighbor didn't make contact (assuming I would see on PostNL they had retreived it). Ask for the PostNL tracking number if they don't provide it. Trustpilot doesn't allow emails. Scroll to the bottom of the nl-lader.store home page, click contact us, and use the email they provide to contact directly. Otherwise, technically, they delivered what I ordered in a reasonable amount of time coming from China. Just need to provide better tracking information.
The company, located in Shenzhen, China, does not do well to make you feel like they are not a fake or scam shop. The name of the website is already misleading. I made my order on March 11, 2024. The only email I received after purchasing was for the invoice and the reference number, which only tracks whether the payment was accepted on their end. There was no information about tracking on the invoice except an empty entry next to "PostNL" hinting they are using PostNL to deliver. I received no emails/information from PostNL or nl-lader.store about updates on the delivery or a tracking number, which is very uncommon these days. I found this website (trustpilot) and read reviews and became concerned it was fake. Finally March 23, 2024 (12 days after purchase) I decided to try to contact someone. I tried to contact them about my package via their website, which has no auto-reply to your email saying they got your message, which also felt like a red-flag. They never responded.
They also provide an email to contact directly which I doubted would work, but was desperate. They responded surprisingly quickly, within 5 minutes, and seemed to be a human. They sent a screenshot of the PostNL delivery and said it was already delivered and to check with my local post office. Between there being nothing specific in the screen shot about my order, the message coming so quickly, and being already partially convinced I was being scammed, I assumed they were just trying to dismiss my email. We went back and forth for a day or two explaining without a tracking number I have no way to find my package. I eventually asked them to provide the PostNL tracking number, which another day later, they did. To my surprise it worked on the PostNL website which showed that my neighbor had accepted the package 5 days after I ordered it.
11. mars 2024
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