nishhair.com Anmeldelser 

Extremely disappointing order fulfilment and customer service

This was my first order from Nish Hair, and unfortunately, the experience has been extremely disappointing.

I placed my order on 9 August 2026. By 13 August, the courier tracking showed that the shipment had been cancelled by the seller, but I received no communication from Nish Hair about this.

On 14 August, I contacted Nish Hair customer care by phone because the order had still not been dispatched. I specifically explained that I needed the order urgently and that I would be leaving the delivery address on 22 August morning, after which I would not be returning for at least a year. I clearly told the representative that I needed the order by 21 August, otherwise I would no longer be able to receive/use it. I was assured that the issue would be resolved soon.

On 18 August, after the order was still not dispatched, I followed up again and sent a detailed email.

What followed was extremely frustrating:

• I received an automated response telling me to call customer care after sending the email.

• When I called, the representative said my email could not be found and may have gone to spam, so I was asked to resend it.

• I resent the email.

• I was then told that the email could not be opened/read and that a high-priority complaint/ticket had been raised.

• I was again asked to wait another 24–48 hours.

• When I called again, I was told that the representative could not find the ticket number I had been given and could not see any of my emails in their system.

Meanwhile, I received an update directly from the logistics partner stating that the package was now in transit and was expected to be delivered on 24 August — despite the fact that I had repeatedly and clearly communicated that I needed it by 21 August.

At this point I requested cancellation and a full refund. I was told that because the order had already been dispatched, it could not be cancelled. I was instead instructed to refuse delivery, after which the parcel would be returned to their warehouse and the refund would be “reviewed” by their team.

The entire process has involved repeated calls, multiple emails, repeated explanations, unclear ticket handling, no written acknowledgement of my complaint, and considerable unnecessary stress.

I understand that delays can happen. What I find unacceptable is the lack of clear communication and accountability, especially after I had proactively contacted customer care and explained my very specific deadline.

This was my first experience with Nish Hair, and unfortunately it has not matched the professional customer experience the brand promotes.

I am sharing my experience so that potential customers can make an informed decision. I have retained the order confirmation, tracking information, emails, ticket information and communication records relating to this issue.

The hair of the second topper was not human! How do I know this? It was my second time buying from this company.
Perhaps because I bought the first one personally (which was human) and the second one was shipped to me. I have bought many extensions and toppers which I have highlighted to match my hair color with expert colorists! The color just slid off the second one and it started shedding as if it were plastic and definitely synthetic. They are most certainly not good with customer service and refused to acknowledge my complaints.
Do not buy from this company. They may promote themselves well on Instagram but they don’t really care for customer satisfaction.

Very insensitive and worst customer service. My sister ordered one wig for herself as she was under going chemotherapy but they could not deliver the wig on time due to which she faced a lot of emotional distress, so she ordered one from another company and immediately asked for return as they still hadn’t processed her order. As soon as she contacted them and asked for a refund, which she hasn’t received till date. She has contacted them so many times and yet they refuse to tackle the issue. Nishair you will not survive very long by putting cancer survivors in distress. Horrible Horrible service!!

I placed an order on 5th April, and it was picked up on 6th April. As of 12th April, there has been no meaningful update. Tracking shows the parcel is still stuck in Mumbai with no movement toward New Delhi.

I contacted customer support, but the response was unhelpful. The representative could only say the order is “on the way,” despite tracking indicating otherwise. When asked to escalate and coordinate with the courier, I was told escalation is possible but with no clarity on timeline or resolution.

This is disappointing, especially given the brand’s strong marketing and promises around service quality. At this point, I cannot comment on the product, but the service experience has been extremely poor.

Delays without transparency and lack of accountability raise concerns under basic consumer protection expectations regarding timely delivery and fair service. I hope this is addressed promptly.

I would appreciate immediate attention to this matter and a clear update on delivery.

Order ID: 196111

I placed an order with Nish Hair on 3 December 2025.

On 4 December, I received a notification from DHL requesting payment of an unexpected £60 customs duty, which was not clearly disclosed at the time of purchase. I immediately contacted both the company and DHL to cancel the order and refused delivery.

The item was never delivered, never accepted, and never used.

DHL later confirmed in writing that the customs invoice was cancelled and a full credit note was issued, meaning no customs or DHL charges were payable.

Despite this, Nish Hair has stated that they will deduct logistics and return-related charges from my refund. However, I have not been provided with clear and verifiable proof of these deductions.

It has now been around 3 months, and communication has been inconsistent, with delayed or no responses at times. The overall experience has not felt customer-friendly, especially given that the product was never received.

I am still awaiting a fair and transparent resolution.

extremely bad hair quality the hair feel so cheap🤢🤮

I feel compelled to share my experience with Nish Hair so others can make informed decisions.
As a cancer patient, wearing a wig is not simply about appearance — it is about dignity, confidence, and trying to feel normal during a very difficult journey. Because of this, I trusted Nish Hair when placing my order.
Initially, I had a positive experience dealing with Maanavee. She was exceptionally helpful and patient while assisting me with my first order. My original wig was sent earlier than the dispatch date I had clearly requested. Maanavee helped resolve that situation by arranging an exchange and issuing me a credit note so I could purchase another wig.
When placing the replacement order, I used that credit note but I also paid additional money using my debit card to cover the balance for two more items I purchased. Despite this, Nish Hair later stated that I had paid solely using the credit note, which is incorrect. I have proof of the payments I made.
I truly appreciate the effort Maanavee made to assist me and support me through the process until her last working day, as she informed me herself. Unfortunately, after she left, the level of customer service and understanding I experienced changed significantly.
When I received my replacement wig, the density and style did not suit my needs. I contacted customer support immediately while I was still in India and explained my situation, including the fact that I had very limited time before flying back overseas. Instead of receiving empathy or understanding, the responses I received felt dismissive and unnecessarily rude.
I was also told that multiple tickets were being created, even though I was simply replying to the same email thread each time. If their system generates new tickets from responses, that is clearly a system issue and not something the customer should be blamed for.
What disappointed me the most was the complete lack of compassion. I was not asking for anything unreasonable — just a small exception on humanitarian grounds as someone going through cancer treatment and urgently needing a suitable wig.
Businesses often speak about supporting cancer patients and empowering confidence, but real support is shown through empathy and understanding when situations like this arise.
Sadly, this entire experience has left me emotionally drained and deeply disappointed. I hope Nish Hair reflects on how situations like this are handled and how customer support communicates with vulnerable customers in the future.
include information from above briefly as the number given by Maanavee was not reachable by calls as well as they never responded via message as well which leaves you only to send them emails that auto generates new ticket as per thrir blame

Extremely ridiculous, I have been sending emails since last one whole month, repeatedly, about initiating a return as the product was not as per expectation looking at the social media and website. There has been no response at all and I emailed for the 1st time the same day I received the order to make sure. After no response at all, I initiated dispute with bank which was rejected, again useless banks being themselves. What a nightmare it has been and I see the owner all over instagram every day and ignoring customers on emails for months!!

Worst Return Policy!
They will just give store credit even when the product is not of good quality!

Never Trust a Brand which sells products at high price by making unnecessary hypes.

Absolutely garbage my sister ordered that

So amazing, In my 3rd order- Very comfortable and truly enhances your look! Perfect for wedding season

Poor quality products, would not recommend it

quality ain't good for the price they charge

The best hair extensions in affordable prices

The best ever product available in the market ❤️

Nish hair is absolutely good and the ceo parul gulati is absolutely a star sometimes people girl or boy spread hate and cannot just see someone is doing good and hence receiving lot of hatred through reviews trust me malkin is the best

Bad experience, Nish Hair should fail drastically

My cousin in india had a really bad experience with them