NineLife Israel Anmeldelser 

Customer service was surprisingly responsive. Replied to my email within a day and addressed my concern correctly.

Got is very quickly super happy

I love the quality of this Chorizo is very good
The price is so expensive
What I like is the punctuality arriving and not sending all over the city to take my package
Again I may buy again but is a real treat the price is so high

Very late delivery time and issues with delivery. It seems that my phone number was not included on the packing slip. You need to make sure that the phone number is included in future deliveries

Came earlier than expected.

The company made a mistake with my order, but fixed it promptly when I pointed it out.
(They lost one star for making the mistake)

Speed of response to order or any questio about it.
Updates on shipping status all the way until arrival.

Ive got emails and messages from your delivery partners and wasn't sure about its safety.
Its better to inform in advance that these partners are going to contact me.

Your costumer service regarding my order.

On the 30th of November 2025, I ordered a pulse oximeter from Ninelife. Their website ad showed that delivery would be within 3 weeks. That’s already a long time to wait for an oximeter.
I received confirmation of my order the next day, 1st of December. 13 days passed after my order date before I received an SMS telling me that my order had finally been shipped on the 12th of the 12th! The SMS also gave the tracking ID and the name of the shipping company – Asendia (which I have since discovered is probably the worst in the world).
It has been 45 days since I ordered the oximeter, and I still haven't received any word on delivery!
Asendia’s website, both for tracking my package and for the service agent bot, is the worst I’ve ever encountered. Plus, the bot's claims that it was connecting me to a human service agent were LIES!
When I contacted Ninelife to complain about the situation, I was basically told that it’s not their responsibility, but rather Asendia’s. They “sympathized” with my concern on the delay, “…we regret the inconvenience caused by the lack of movement sinceDec 20.” No mention or hint of apology that it took them almost 2 weeks to send it to the shipping company at all! They said they will investigate the delay by Asendia, and it could take yet another 7 days for them to do that!
Plus, at the bottom of the email from Ninelife’s customer service office, they ask you to click on an emoji to describe your experience with their service. Doing that takes you to a website that my malware protection program blocked and warned against visiting because of riskware that might contain malicious activity!

You ask, how can they improve?
1] Use a reliable shipping company, NOT Asendia!
2] Don't take 2 weeks to send the order to the shipping company.
3] Adopt a system that keeps track of the shipment and tells you if a package has been delivered or not. Other web based companies have this.
4] If the ordered item is not in stock, say so from the beginning!

Ok, after that I wrote my bad review I am changing my review because in the end and after 3 months I received my correct order, none life did everything to help with the situation, and it is very important to have good customer service support, so I gave a chance and I hard good experience.

The product is excellent...not enough info that recently has come out about this particulr honey and its relationship to neurological disorders...its important.!!!...Why imported from America and not straight from Italy...does it lose anything in the process??? ...The packing was amazing, very protective, but why from an Israeli company to JFK. back to an Israeli address..I do not understand the process...price is high!!! but a mega great product, research should be put forth for public knowledge...the result is almost immediate.thank you

My experience was very similar to one of the other recent one-star reviews. The company listed a herbal supplement [PURE ORIGINAL INGREDIENTS White Peony] for sale that it turns out they did not have, but took 235 NIS of my money for it anyway and said on (Nov. 30th) they were getting it ready and would be sending it soon. A week later (Dec. 7th), they wrote that it is out of stock and tried to get me accept them sending me a completely irrelevant supplement instead (calcium citrate instead of white peony). After I declined that, they offered 120% store credit or a refund (December 10th). I said I wanted the refund, and instead of issuing it, on December 12th they they sent me another "Your order...is being processed. We will share tracking details once it has been shipped" form letter like the one I received two weeks prior when I ordered for the first time. The seem to have no intention of refunding my money or delivering the product.

Amazingly, the couple times I have checked, Ninelife has showed the same out-of-stock white peony supplement as available for purchase even after they admitted they could not source it. So they are knowingly taking people's money (and in my case, not returning it) for a product they cannot provide.

At least in the past this company seems to have been legitimate, so I don't understand what has happened. Whatever the reason, it is seemingly preventing them from issuing refunds or sourcing products they do not have in inventory from suppliers. Obviously, I will not order from this firm again.

Excllent experience

Everything was smooth and quick to my door

Good product- delivery somewhat slow

Prompt response, transparency and getting the package at the promised time

This company is from the kind that misleads you but legally. They sold me a ministure of dental floss of Oral-B that is usually 40m, but they have a pack of 4m only.
I thought it would be cheaper than Amazon because of the local shipment. But the cheap way turns to be the expensive one.
The id of my reservation: Order IL-NL#P799269336 from NineLife - Israel has been shipped