NextDayCamera Anmeldelser 

409
TrustScore 4 av 5

4,0

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent communication, I told them what i required, they informed me what to order. The despatch and delivery were very quick. The camera and lens were well packed. An all-round pleasurable buying e... Vis mer

Vurdert til 1 av 5 stjerner

I ordered a Nikon Z 14-24 F2.8S lens, which is worth £1840, but I received a bag yesterday. I am confused about the weight of the parcel once I had it, so I recorded a video of whole process I unp... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

As like many other customers ,I was uncertain if I should purchase from Next day cameras. Having checked out the company I placed my order for a Cannon D7 & 2 lenses. They arrived well packaged & with... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

It is hard to press the button on a 2k+ GBP purchase outside the mainstream shopping platforms, however this company is more than 100% trustable. More importantly they deliver on their promises:... Vis mer

Selskapet har svart


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

409 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

Alle anmeldelser

(409)

23 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

NotNextDayCamera

Unfortunately the 2nd time using this company and it will be my last. I've copied an email which explains the reason why below. I also advise the company changes name to something other than 'NextDay', as they take your money on this promise and over a week later, still no delivery.. but much worse than this - they don't tell you! It's not hard to communicate with customers on stock delays.

Email to NextDayCamera.co.uk:

Hi XXXX

This is an absolute joke. PLEASE REFUND BOTH OF MY ORDERS TODAY!

After already failing to deliver the initial order and also failing to inform me of the delay, I specifically asked you if you can guarantee delivery this week as I need it for a job early next week. And again, you let me have to chase your company again to get this information. Good customer service is not hard - it's about being transparent and honest and keeping customers up to date. I can understand a delay in stock, I cannot understand a lack of communication or common business sense.

Your company could have taken a few small steps not to lose me as a customer, it's not rocket science! Instead, my experience of NextDayCamera has been the most unreliable I have ever experienced from a photographic retailer and I will be leaving a bad review. But I am clearly wasting my typing time as you guys obviously don't care.

I will not be shopping with you again. Please confirm that I will receive both refunds today. I have already been waiting a week for the first one.

12. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

We’re sorry that this customer’s second experience with NextDayCamera did not meet the standard they expected.

We would, however, like to provide some context. The customer had previously purchased from us and chose to return for a further order. Unfortunately, on this occasion there were difficulties meeting the anticipated delivery timescales, which ultimately resulted in the customer requesting cancellation of both orders.

We recognise that clearer and more proactive communication regarding delays would have helped considerably. However, delays with stock or fulfilment are not an indication that orders are not being processed or that customers are simply being charged without any intention of supplying their goods.

The “NextDayCamera” name reflects the fast delivery service we aim to provide across our business, although there will inevitably be occasions where stock availability, processing or courier circumstances mean that this timescale cannot be achieved.

We regret that this particular experience resulted in the loss of a returning customer. This review dates from 2023 and feedback regarding delivery communication has helped us continue to improve our processes since then.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

Value for money

Spent thousands of pounds on camera equipment from NextDay Camera, also saved thousands of pounds always a lot cheaper than any other camera shop.
Anything you need to know about a purchase you're planning to buy, drop the team a email and get a reply very fast.
All the equipment I've purchased as alway as been delivered the next day give NextDay Camera a try you'll be very pleased, so will your bank account.

4. juli 2023
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Camera equipment. We are glad we have saved you a lot of money in your purchase. Thank you for your custom.

Vurdert til 5 av 5 stjerner

Awesome experience with NextDayCamera.

Great experience with NextDayCamera.. Prices are excellent; everything might appear too good to be true, but it really isn't. If you're looking for a shiny brand new lens for not much more than MPB money - give these guys a go! I bought 2 brand new Canon L series Zoom lenses and it was an absolute pleasure. 2 year warranty as standard, as the name suggests - a next day service with very helpful and interactive staff! Great job guys..

22. juni 2023
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Canon L Series Camera lenses. Glad you found our Customer Service to be really helpful and responsive. Thank you for your custom.

Vurdert til 5 av 5 stjerner

The shutter on my camera failed at 3pm…

The shutter on my camera failed at 3pm on a Friday and I had no back up for 3 day shoot starting on the next day (Saturday). Cancelling models etc would have cost me £2000+ . Searched for next day (Saturday) delivery and came across only this company capable of doing this. On top of that they were also £160 cheaper than anyone else. Camera arrived Saturday at 11.30am giving me more than enough time to be ready for 1pm start. The company kept me informed of dispatch etc and I felt 100% confident they would not let me down. I will be returning for any other purchases as it's the best service and cheapest prices online. EXCEPTIONAL !!!

1. juli 2023
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Happy you received a top quality service from us as well as saving some money also. Thank you for your custom.

Vurdert til 5 av 5 stjerner

NextDay were recommended to me by a friend

NextDay were recommended to me by a friend and they provided exemplary service. After a simple on-line ordering process, and at a very competitive price, my shipment arrived within 20h using standard delivery. I would thoroughly recommend them for your camera needs.

1. juni 2023
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Svar fra NextDayCamera

Thank you very much for your five-star review and for choosing NextDayCamera following your friend’s recommendation.

We’re delighted that you found the ordering process straightforward, our pricing competitive and, most importantly, that your order arrived within 20 hours using our standard delivery service.

Personal recommendations mean a great deal to our business, so it’s particularly pleasing to hear that you would now recommend NextDayCamera to others too.

Thank you again for your support and we hope to assist you again in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. Notification of despatch received almost immediately and the goods arrived the next morning. I would definitely recommend this company.

25. mai 2023
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Svar fra NextDayCamera

Thank you very much for your five-star review and for choosing NextDayCamera following your friend’s recommendation.

We’re delighted that you found the ordering process straightforward, our pricing competitive and, most importantly, that your order arrived within 20 hours using our standard delivery service.

Personal recommendations mean a great deal to our business, so it’s particularly pleasing to hear that you would now recommend NextDayCamera to others too.

Thank you again for your support and we hope to assist you again in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 1 av 5 stjerner

No customer sevice

Hi everyone,
Absolute crap, wouldn't have given one star If icould have got away with it, 90 percent 5 star rating and that what you would expect from new or used that works fine, when something goes wrong don't expect anything but excuses.
I saw an add on line for a Tamron 16mm 300mm f3.5 to 6.3 DI 11 VC PZD lens being unsure as I never had a Tamron before, i emailed the branch and asked if the lens was an FX lens and was it suitable for a Nikon D810 I had a reply saying yes.
I purchased the lens and so much for next day delivery 3 days.
When the lens arrived within minutes I found out it wasn't a FX lens, I emailed the branch saying I was returning it for a refund . It cost £12.00 for inc+ PP.
Three days later I received an email confirming the return in perfect condition.
I waited 14 days and no refund I sent another email ref the refund and was told they would look into it.
Meanwhile they offered me another lens which I refused.
Around a week later I received an email saying that they couldn't make a refund as they had a problem with Sage payment system bad gateway and I would have to speak to my bank ref a Charge back to my debit card. ( Other option must have been available)
Other emails have been sent but no reply.
I contacted my bank and have now received a refund of £477.00 lon the 19/5/2023 ess the _£12.00 for PP as it was paid in cash.
Reviews are not all there cracked up to be, 5 stars my xxx when something goes wrong your on your own.
William.

1. juni 2023
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Svar fra NextDayCamera

We’re sorry that this transaction resulted in such a disappointing experience, but we would like to provide some context to this historic review.

As the review confirms, our team responded to the original product enquiry, accepted the lens back when it proved unsuitable, confirmed its safe return and also offered an alternative lens. Unfortunately, there was then a technical issue with the Sage payment system which delayed the refund and required the customer to involve their bank.

We fully appreciate that the length of time taken to complete the refund was frustrating and fell below the level of service we aim to provide. However, we do not believe “no customer service” reflects the complete circumstances, as our team did communicate, process the return, attempt to offer an alternative solution and the transaction was ultimately refunded.

This review dates from 2023 and our processes have continued to develop considerably since then. We regret that the refund issue overshadowed the assistance provided and resulted in such a negative experience.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

Very quick and easy to order

Very quick and easy to order, very pleased with the camera

19. mai 2023
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Svar fra NextDayCamera

Thank you very much for your five-star review.

We’re delighted to hear that you found ordering from NextDayCamera quick and straightforward and, most importantly, that you were very pleased with your new camera.

We really appreciate your custom and hope to assist you again with your photographic equipment in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

Rapid delivery and great value

Exemplary service and great value. I ordered a lens at 4PM and it arrived the following day in secure packaging, ensuring it remained in pristine condition.

Will certainly use NextDayCamera again!

11. mai 2023
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Svar fra NextDayCamera

Thank you very much for your fantastic five-star review.

We’re delighted that your lens arrived the following day after ordering at 4pm and that you were impressed with both the value and speed of our service.

We also take great care when preparing photographic equipment for dispatch, so it’s particularly pleasing to hear that your lens arrived securely packaged and in pristine condition.

Thank you again for choosing NextDayCamera. We really appreciate your custom and look forward to assisting you again in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

Fantastic service

Fantastic service. The website was easy to navigate and the order was delivered the next day as promised. The lens we ordered is perfect and as described. The description on the website made it easy to ensure we were buying the right one for our camera. Arrived well packaged.

Can't recommend this company highly enough.

22. april 2023
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad you found our website easy to use. Thank you for your custom.

Vurdert til 5 av 5 stjerner

A very satisfied customer

I am very pleased with the service I received from Nextdaycamera. I ordered a Nikon P950 on April 27 and it arrived the following day. It's a lovely camera and I am happy to recommend this company as a good one to deal with.

28. april 2023
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Svar fra NextDayCamera

Thank you very much for your five-star review and recommendation.

We’re delighted that your Nikon COOLPIX P950 arrived the following day and that you were so pleased with both the camera and the service you received from NextDayCamera.

It’s always particularly rewarding when a customer is happy to recommend us to others, and we really appreciate you taking the time to share your experience.

We hope you continue to enjoy your Nikon P950 and would be delighted to assist you again in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

I purchased a brand new Canon Lens

I purchased a brand new Canon Lens, it was ordered on a Friday and the lens was received on Saturday morning. It was exceptionally well packed over and above the standard manufacturers box. Extremely good value for money.

29. april 2023
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Svar fra NextDayCamera

Thank you very much for your five-star review and for choosing NextDayCamera for your new Canon lens.

We’re delighted that your order arrived on Saturday morning after being placed on Friday, and that you were impressed with the care taken with the packaging.

Providing genuine photographic equipment at competitive prices, together with fast and secure delivery, is exactly the experience we aim to provide.

Thank you again for your custom. We hope you enjoy your new Canon lens and look forward to assisting you again in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 1 av 5 stjerner

2 year warranty is rubbish

Bought a very expensive Canon Eos camera plus other equipment.
Was given a 2 year warranty, thus extending the Canon 1 year warranty. This sounded great. Within the 2 year warranty period something went wrong. All they have offered is a series of futile emails and an instruction to take my camera to a local store for repair at my own expense.

The reply from NextDay to this review is misleading. They have no idea what is wrong with the Canon Eos, because they have refused to even let me send it to them/their repairer for review! Their techie sent a couple of emails to me suggesting I change the lens, and do a re-set, neither of which was ever going to help fix the issue. Then they 'decided' it's not a warranty issue (how?), and said 'you're on your own'. Their 2 year warranty is a joke. Don't be fooled.

5. mai 2023
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Svar fra NextDayCamera

The customer wanted repair for a non-manufacturer fault. We advised that the warranty does not cover this and offered options for the customer to arrange repair.

Vurdert til 1 av 5 stjerner

Definitely not 'Next Day Delivery' - so order cancelled and I'm still awaiting my refund

I ordered on Thursday at 14:43 - according to their promise I should have had my order on Friday.
The order confirmation I received stated clearly - "next day delivery".
I heard nothing so I got in touch. I was told my order would be sent out 'early next week'. That is most definitely not 'next day delivery'.
Clearly I am not the only person who has been deceived by this 'promise' of next day delivery.

I feel I must update this review. On 21 April 2023, when I discovered that 'Nextdaycamera' would not deliver my order 'next day' as promised, I cancelled my order and requested a refund. After all, they promise a no quibble refund.
It is now 25 April and I have still received no notification of when I will receive my refund. I contacted them and was told simply that the refund has been requested.
They managed to take my payment in seconds, so why does it take days to issue a refund?

21. april 2023
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Svar fra NextDayCamera

The customer was refunded promptly. All card reversals taske 3 to 4 working days. This timescale is governed by the card provider.

Vurdert til 5 av 5 stjerner

5 star service from a 5 star company

My recent experience with Nextdaycamera was excellent.
I placed an order on Friday for a Nikon Z 50 camera and ZTL lens adapter and as promised and true to their word my order arrived the next day.
Nextdaycamera service and price just cannot be beaten!

21. januar 2023
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Svar fra NextDayCamera

Thank you very much for such a fantastic five-star review.

We’re delighted that your Nikon Z50 and FTZ lens adapter arrived the very next day as promised and that you were so pleased with both our service and pricing.

Delivering on our promises and offering photographic equipment at competitive prices is extremely important to us, so comments like yours are wonderful for our team to receive.

Thank you again for choosing NextDayCamera and for your support. We hope you continue to enjoy your Nikon equipment and look forward to assisting you again in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 4 av 5 stjerner

I recently purchased a Nikon Z5 camera…

I recently purchased a Nikon Z5 camera from Nextday cameras as they offered a very reasonable price.
They dispatched the camera very quickly and responded very well to some questions I raised before placing my order. I was assured that the camera was not a grey important and when registered with Nikon UK there was no problem at all.

31. januar 2023
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Svar fra NextDayCamera

Thank you very much for such a fantastic five-star review.

We’re delighted that your Nikon Z50 and FTZ lens adapter arrived the very next day as promised and that you were so pleased with both our service and pricing.

Delivering on our promises and offering photographic equipment at competitive prices is extremely important to us, so comments like yours are wonderful for our team to receive.

Thank you again for choosing NextDayCamera and for your support. We hope you continue to enjoy your Nikon equipment and look forward to assisting you again in the future.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

camera arrived next business day

camera arrived next business day, as promised - and the P1000 camera + accessories are exactly what I was looking for to take with me on safari in Africa, very impressive.

31. januar 2023
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Svar fra NextDayCamera

Thank you, for taking the time to leave us positive feedback. We appreciate your purchase with us.

Vurdert til 5 av 5 stjerner

Very good first experience.

Easy to deal with, substantially lower price for a D850 body than my usual suppliers, delivered quickly and as promised. The camera is fine, with latest model battery and appears to be a UK model, not grey import. They have focussed on cameras and lenses and I will certainly use them again for these.

18. november 2022
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Svar fra NextDayCamera

Thank you, for taking the time to leave us positive feedback. We appreciate your purchase with us.

Vurdert til 5 av 5 stjerner

Excellent company true to their word

Excellent company true to their word , ordered a lens for my camera and it was delivered next day !

14. november 2022
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Svar fra NextDayCamera

Thank you, for taking the time to leave us positive feedback. We appreciate your purchase with us.

Vurdert til 5 av 5 stjerner

Very good service

Ordered a Canon camera at 2.00pm on the 14/11/22 item arrived next day. A very good service that made browsing and ordering a very pleasant experience.

14. november 2022
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Svar fra NextDayCamera

Thank you, for taking the time to leave us positive feedback. We appreciate your purchase with us.

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