Next Business Energy Anmeldelser 

I have been dealing with John Athanasopoulos for some time now. This man is amazing and has always gone above and beyond to assist me with any enquiry I have had, even when it isn't really his problem - that is exceptional customer service!!!

Just seeking historical interval data. Have sent 5 emails to three different email addresses and left 2 voicemails over a period of 4 wks. Still no contact from anyone at this business. Crazy!

I've had troubles getting through, I transferred over to N.E then received a call from from my current provider offering me an even better deal before she allowed the transfer. I agreed to stay. Now I'm getting bills from N.E for a service they never provided.

Removed my 25% discount without any notice

They provide superior customer service. I will love to recommend them.

I have been with them for a couple of months and they have sent through two invoices for each month. Both times they have sent through an adjustment of several hundred dollars more. Do not use them they are shonks.

I was overcharged by $3201.16.
I have been waiting since the 9th April for a refund into my bank account.
I've made numerous calls about this and yet still no refund.
Today I called and was told I had received a refund, which is a blatant lie because I have not received a refund into my account.
If this isn't rectified today I will be going to the ombudsman and seeking legal advice.

Excellent service - makes it so easy

I have had no issues since dealing with Next after transferring from ERM only downside is not be able to consolidate into all accounts into one, other than that had excellent service.

Increase my electricity bills without any reason

The best rates that we have been able obtain anywhere.

Very competetive price. Always good to deal with.

It is great to be able to talk with a REAL person who actually sounded like they are in Australia and have knowledge of our situation.

Great service and pricing

When I signed up with Next Energy for our Business electricity I was advised that I would be given a 30% discount. At no time was I advised verbally or in writing that this would be broken down with 15% pay on time and 15% at the end of 12 months! As soon as I get a chance I will be contacting the Ombudsman regarding this matter. There has been issues from the very beginning with Next Energy.

Very happy with Next Business Energy. Assigned an Account Manager who actually replies to emails and phone calls. Helped us with getting our Solar sorted when the solar company and previous energy company were useless. Only negative is they don't offer better prices unless you contact them and say other companies are chasing your business. Unfortunately that seems to be the normal thing for all energy companies. Would recommend changing as competitive pricing and great customer service.

good company,,shame you guys don't do residential any more

Helpful customer service staff, however need to repeat the same things over and over a few times when talking to different staff members.