Newedgeblinds Anmeldelser 

Svar fra Newedgeblinds

For 2 dager siden

Hi,

Thank you for your lovely review.

We're pleased to hear Sophie was able to answer your question quickly and thoroughly. Providing friendly, personal customer service is something we really value, so it's great to know you appreciated that approach.

Thank you again for your feedback, and we hope to welcome you back in the future.

Kind regards,

Svar fra Newedgeblinds

For 2 dager siden

Hi Hugh,

Thank you for your review and for sharing your experience.

We're sorry your original delivery was delayed and the blinds arrived damaged, but we're pleased we could arrange replacements quickly and get everything resolved for you.

It's great to hear you've now installed your blinds and are happy with their quality and value for money.

We really appreciate your patience and feedback, and hope to welcome you back in the future.

Kind regards,

Svar fra Newedgeblinds

For 2 dager siden

Hi,

We're really disappointed to read your review, and we're sorry that your experience with us fell short of expectations.

We appreciate how frustrating it must have been to wait for your order without clear updates, particularly when you had to repeatedly chase for information.

Regarding our telephone service, we use an external answering service to handle enquiries, and we're sorry this wasn't made clearer or that you didn't receive the assistance you needed.

We're also sorry to hear that the shade of white wasn't as expected when your order eventually arrived.

We genuinely value our customers and take feedback like this seriously. If you're still unhappy with the colour supplied, please get back in touch so we can look into this and hopefully find a suitable resolution.

Kind regards,

Svar fra Newedgeblinds

13. sep. 2026

Hi Emma,

We’re really disappointed to read this, particularly as we have been in contact with you regarding the samples.

The original samples were sent using an untracked service. When they did not arrive as expected, we arranged for replacement samples to be sent with tracking so that their progress could be monitored more closely, and we have kept you updated throughout.

Please be assured that the replacement samples are still on their way to you and we will continue to keep an eye on the delivery until they arrive.

We completely understand why the delay has made you hesitant about placing a larger order, but we hope that once the samples arrive we can restore your confidence in us and help with the blinds for your kitchen window.

Kind regards,

Svar fra Newedgeblinds

13. sep. 2026

Hi,

Thank you so much for your lovely review and for choosing us to supply all 8 blinds for your home.

We’re really pleased to hear you’re happy with the quality, that they were straightforward to install and that the order arrived quickly.

We’re sorry one of the pull cord mechanisms arrived damaged, but we’re glad we were able to get the replacement part out to you quickly and that it was easy to fit.

Thank you again for your order and your kind feedback. We really appreciate it.

Kind regards,

Svar fra Newedgeblinds

10. sep. 2026

Hi Sandra,

We’re sorry to see this review, although we would like to clarify a few points for anyone reading.

When you contacted us about the curtain pole, we were happy to resolve the issue and offered a replacement. You chose instead to return the item for a refund.

We do not offer a general free returns service, and the £19.12 return service was selected independently. We had not agreed in advance to reimburse this cost.

Your refund was processed promptly, and we can also confirm that we do have a telephone contact service. Our records show that your calls were answered and the details were passed to our customer service team for follow-up.

We appreciate that you were unhappy with the product, however we were unable to establish a confirmed fault that would support some of the comments made about its condition. Nevertheless, we remained willing to help throughout and provided both a replacement option and ultimately the refund you requested.

We are disappointed that you feel unable to recommend us, but we do feel it is important that the full circumstances are represented fairly.

Kind regards,

Svar fra Newedgeblinds

13. sep. 2026

Hi Sandra,

Thank you for taking the time to leave your feedback. We’re really pleased to hear that your order was processed quickly and that you are happy with the quality of the blind itself.

We are sorry, however, about the condition the parcel arrived in and the delay with Evri. Parcels of this size can sometimes require a larger delivery vehicle, but we completely understand how frustrating it is to receive a package that looks dirty or crushed after waiting for delivery.

We also appreciate your comments regarding the packaging. We are continually reviewing how our blinds are protected in transit, particularly on longer parcels, and feedback like this is genuinely useful to us.

We hope the blind fits perfectly once installed, but if you notice any damage or have any difficulty fitting it, please get in touch and we will be happy to help.

Kind regards,

Svar fra Newedgeblinds

3. sep. 2026

Hi Janet,

Thank you very much for your lovely review.

We’re really pleased your sample track arrived quickly and gave you the chance to check everything before ordering the full size.

We look forward to helping with your complete track order shortly.

Kind regards,

Svar fra Newedgeblinds

3. sep. 2026

Hi David,

Thank you for your feedback, and we’re pleased to hear that the blind operates effectively and that you found our team helpful.

We completely understand that the visible roller at each side was not the finish you expected. With roller blinds, the fabric is intentionally narrower than the overall blind width to accommodate the operating mechanism and brackets, and the measurements supplied to you were the manufacturer’s specification for this design.

We appreciate that this appearance will not suit everyone, and we’re sorry it has left you disappointed despite the blind functioning correctly. Thank you for taking the time to share your experience.

Kind regards,

Svar fra Newedgeblinds

30. aug. 2026

Hi Julien,

We’re sorry to see this review. Having checked our records, we cannot locate any previous contact from you regarding this matter, so we are unable to reconcile the reference to two months of back-and-forth communication with New Edge Blinds.

We take all return and refund concerns seriously and would be very happy to investigate this properly. Please contact us directly with your Tesco Marketplace order details and any relevant return information so we can review the case and assist accordingly.

Kind regards,

Svar fra Newedgeblinds

30. aug. 2026

Hi James,

We’re very sorry to read this and completely understand your frustration after waiting this long.

This is not the level of service we want any customer to experience. We take delivery delays seriously and agree that customers should be kept clearly informed about the status of their order.

Please contact us with your Tesco Marketplace order details so we can investigate this properly, confirm exactly what has happened with the delivery and make sure the appropriate resolution is put in place as quickly as possible.

Kind regards,

Svar fra Newedgeblinds

30. aug. 2026

Hi Mike,

We’re sorry that this experience left you feeling so dissatisfied.

From the information provided, the issue appears to relate to how the product specification and colour were presented on the B&Q Marketplace listing compared with the item available for fulfilment. We certainly would not intentionally send a different product and then expect a customer simply to accept it.

We also regret if our explanation came across as dismissive. Our intention was to be transparent that placing the same order again before the listing discrepancy was resolved could result in the same issue occurring.

We’re pleased B&Q have arranged a store return and full refund for you. We take listing accuracy extremely seriously and will ensure the product information concerned is reviewed so customers can purchase with confidence.

Kind regards,

Svar fra Newedgeblinds

30. aug. 2026

Hi Jo,

Thank you so much for your fantastic feedback. We’re delighted to hear the blinds arrived on time, the instructions were clear and that you were able to get all four fitted so smoothly. It’s especially great to hear you’re happy with the blackout performance and finished result. We really appreciate you taking the time to share your experience.

Kind Regards

Svar fra Newedgeblinds

30. aug. 2026

Hello,

Thank you so much, Suzanne, for your lovely feedback. We’re delighted to hear you found our team helpful, easy to contact and a pleasure to deal with. Providing friendly, responsive and customer-focused service is extremely important to us, so we really appreciate you taking the time to share your experience.

Kind Regards

Svar fra Newedgeblinds

30. aug. 2026

Hi,

We’re sorry this experience left you with a poor impression of our service.

Orders are processed quickly, so amendment or cancellation requests can sometimes cross over with the point at which an order enters production or dispatch. We completely understand how frustrating this can be when further instructions have also been sent.

We always aim to communicate clearly and help wherever possible, and we’re sorry that our response on this occasion did not leave you feeling properly supported.

Kind regards,

Svar fra Newedgeblinds

30. aug. 2026

Hi Josh,

We’re very sorry for the frustration caused by the delay and, in particular, the lack of a clear delivery update.

We completely understand that being told an order is still progressing is not helpful when you simply need to know where your blinds are and when they will arrive. That is not the level of communication we want our customers to receive.

We are reviewing the tracking and courier history for your order and will continue escalating this with the carrier so that a definitive update and appropriate resolution can be provided. Where a delivery has genuinely stalled, we will always work to put the matter right rather than leave a customer indefinitely without answers.

We sincerely regret the experience you have had so far.

Kind regards,

Svar fra Newedgeblinds

30. aug. 2026

Hello,

Thank you so much, Mrs Dixon. We’re delighted to hear you love your curtain pole and that our team was able to help quickly with the additional curtain rings. We really appreciate your kind words and are pleased you had such a positive experience with our customer service.

Kind Regards

Svar fra Newedgeblinds

30. aug. 2026

Hi Colin,

We’re sorry our follow-up gave you this impression. Our intention in contacting you was to understand what had gone wrong and see whether we could put things right, not to pressure you into changing your feedback.

We welcome honest reviews, whether positive or negative, as they help us improve. Trustpilot feedback requests are separate from any review left on Google, and we certainly would not intentionally exclude a customer because they had expressed dissatisfaction elsewhere.

We’re sorry that your overall experience has not met expectations and remain happy to address any outstanding concerns directly.

Kind regards,

Svar fra Newedgeblinds

30. aug. 2026

Hi Alexander,

We’re sorry that your experience has left you feeling this dissatisfied.

We would like to clarify that we would never knowingly send a defective returned product to a customer. Packaging can occasionally become damaged or be re-secured during handling and transit, but we appreciate how this may have appeared on arrival.

When you contacted us, we reviewed the concerns raised regarding both the condition and measurements of the blind and discussed the available resolution options. Blind measurements can also differ between the stated overall size and the visible fabric/slat width due to the fittings and operating components, which is why we always assess these concerns against the product specification.

We’re sorry if our explanations or proposed resolutions did not come across as clearly or sympathetically as they should have. We take product quality and customer service seriously and would never intentionally supply an item in the condition described.

Kind regards,

Svar fra Newedgeblinds

15. aug. 2026

Hi Debra,

We’re very sorry to read this and completely understand how disappointing it is to still be waiting for an order after two weeks.

Unfortunately, from the details provided with this review, we’re unable to identify your order or locate any correspondence relating to it. We do respond promptly to customer enquiries and, where an order has not been delivered as expected, we will always investigate and put an appropriate resolution in place, whether that is a replacement, refund or further courier investigation.

We would therefore really appreciate the opportunity to look into this properly for you. Please contact us at support@newedgeblinds.com with your order number so we can identify what has happened and get this resolved as quickly as possible.

Best Regards